Best Buy Augusta

Always great help and service, especially from Geek Squad techs.

1 other customer in there Staff is friendly and helpful

I wish there was an option to give this 0 stars. I purchased an LG dryer through Best Buy with installation. Discouraged that the soonest installation appointment was almost 3 weeks from the time I ordered it. The day of the delivery, no communication from the driver until 5 minutes before they arrived. There was no text/update on a rough estimate, just given the 7:00am-7:00pm window. The installation team arrived, just to tell me they didn’t bring the proper electrical cord and cannot install the dryer. They advised me to purchase the cord myself and finish the installation myself. In addition to not providing me any credit/refund for them not being able to complete the job and have the correct items that I ordered. But I was instructed to just “install it myself” even though the whole point of them being there was to deliver and install it. We were able to reschedule the installation appointment for 4 days later, as they said they’d have the correct parts. Received a text from Best Buy with my installation guy’s name and estimated time. I checked on the status of the delivery about 1 hour after he was expected to arrive, just to see that my installation was cancelled and needs to be rescheduled. I received NO COMMUNICATION ABOUT THIS. Not a text, call or email. I then called customer support who informed me that they no longer know where my dryer is and it wasn’t at their warehouse. I am now scheduled, for the third time, for Saturday. I have very little faith that I will receive this dryer with the correct pieces. Or honestly, very little faith that I will even receive the dryer at all. I have had to take 2 days off of work for this installation, because they have limited to no availability (booking out over a month). I have had to go to laundry mats, which is incredibly pricey. They refuse to even consider a partial refund or store credit for their inconvenience and incompetency. I am beyond disappointed with this company. As a photographer, I am frequently purchasing gear, and I can tell you…I will NEVER EVER purchase from Best Buy again. I will actually discourage anyone from purchasing anything from them. They are incompetent beyond belief.

I called best buy to initiate an amazon best buy store return on a TV with a cracked screen. The best buy call center reached out to this store directly and confirmed with me that they could accept the TV and exchange an identical one. I was given instructions by an employee at this store where to go once I arrived, what to bring, etc. I drove an hour and a half round trip to be denied an exchange, then was gaslit about the store not being contacted by their call center despite me having experienced it firsthand about an hour before. Either this best buy lied to me or the call center fabricated an entire conversation with this store and then gave me fake instructions for funsies. Zero stars.