It was once upon a time a busy, busy store. Not so much now.
Worst experience ever in all my years shopping at Best Buy. Went there to get some ink for the printer, the ink cartridges did not fit with the printer. Went back to the store for a refund with receipt, and they told me that it was not refundable since it ink cartridges. Situations like that you suppose to help the customer and make sure that no money was wasted, they didn't do that. I wasted $39.00 for no reason. So I had to go to Staples next door and get the correct ink cartridges, asked them about the return policy regarding ink cartridges they said you have up to 14 days to return for refund or exchange. Best Buy policies regarding printer supplies are the WORST!!!! Staples are the best!!
stephanie l
February 02, 2026
I had a return and Jay was very helpful! They were knowledgeable and gave great customer service.
Once again had a good experience getting computer diagnostics and buying a new computer. I took my old one in for repairs and they said it was beyond that point. I then was able to get a new laptop for a great price. I've purchased several computers and TV's and other electronics from Best Buy and have always had a good experience.