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Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Augusta
How do I check product availability at the Augusta Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Augusta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Augusta stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Augusta Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(1871 reviews)
Josh T
August 16, 2026
3 out of 5
Decent product selection. Customer service was nonexistent until I was leaving
Raynald L
August 14, 2026
5 out of 5
Geek squad was not helpful but it was not on them. Hp basically had me go back and then send the broken laptop to them. Overall great employees and I hope they get a raise!
Jordan E
August 12, 2026
2 out of 5
3 boy associates standing around socializing with a former coworker and playing in their cellphones at 7pm, Wednesday 8/12/2026. The only person actually working in the store was the young lady (Nela) at the customer service counter. I asked to be assisted so I could grab my online pick up order and they send me to the young lady that was occupied. The 2 boys and their friend go to the geek squad counter to hang out with the 3rd boy. Then I look over and they are standing around socializing. I told them I needed one of them to help as the one person working was occupied. The boy that seems like he is a supervisor (Sky) tells “Jacob” you do it and they have an argument on who will get my order because “I’m not logged into anything.” Is a legit reason to not assist. Supervisor boy goes to his little kiosk desk up front and is playing in his phone still. The young lady employee finishes after patiently helping the elderly lady before me and she asks if she could help me. I let her know I made one of the boys help me. I could tell that is not a normal experience for her. Give the lady a raise and a promotion and find some replacements for the boys standing around socializing and arguing who is going to help a paying customer.
Update: lost another 3rd star due to the request that I have social media to follow up with any concerns. Not all people have or want social media.
Response from Best Buy
August 13, 2026
Hi, Jordan,
Thank you for taking the time to share this review here. While we are happy to hear your experience with Nela was a positive one, we are saddened to hear there was a lack of assistance from others in the store. We can certainly understand your frustration, and would like to connect with you to discuss this further and pass along your feedback to the appropriate teams for review.
To get started, please send us a message on Facebook ( https://bby.me/5XCUD7), Twitter/X ( https://bby.me/wtIfHz), or Instagram ( https://bby.me/WkgquS). Please also include a note stating you are reaching out from a Google review by including this reference number: 202442. We look forward to hearing from you!
Tayden
August 02, 2026
5 out of 5
Great, lots of phones and nice employees