Best Buy Augusta

I went to Best Buy in Augusta recently. One of the most surprisingly unpleasant experiences I've ever had at a retail space. I was on a search for a keyboard tray; something I could attach under my desk to hide away my keyboard when not using it. I enter the store and find myself presented with 4 young men seemingly barely able to or mostly unwilling to greet me. I ask where I can find keyboard trays but repeat myself at least three time because they don't understand what I'm asking for. One of the three who I assumed to either be the manager or assistant manager responds to me with what felt like an argument. A tray or a shelf, a tray or a shelf was his question. Irritated by now, I mention that I've been an office manager for many years and know what I'm asking for. I also include that I typically go to office supply stores for this but stopped in hoping the store had them in stock. My reply was: "Well, then you should go there." Really. So, I was summarily dismissed by a snotty, disheveled, greasy, sloppy store clerk who - frankly - smelled bad even from a distance with zero semblance of professionalism or customer service. I found what I was looking for elsewhere. I can find what I need anywhere without going to Best Buy and plan to never do business at the Augusta location ever again.

Tech support and not trained enough to answer questions

Geek Squad you have been good to a point but poor communication with me and how holding my laptop turned from 2 days to 5 days. I’m not impressed with the lack of communication granted there is some fault with the staff whom are up mainly up front and answer the phones and tell me that they will transfer me to your department and do not and the one who stated that they would leave you a message to contact me about the status and when to expect to receive my laptop back to learn that they never gave you that message. Other than that, you guys did well.

Pre-ordered the pokemon legends za game and never got the map that's supposed to come with the game when pre-ordered. They said I ordered the game to late but online says it comes with the game right up until launch.