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Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Augusta
How do I check product availability at the Augusta Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Augusta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Augusta stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Augusta Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(1751 reviews)
Jacob C
April 15, 2025
1 out of 5
I went in to buy a $450 camera.. I asked an associate for help where they had to unlock the cabinet to get the item I was trying to buy.. the associate said “ I have to stay up front but I can call someone to help you. I waited 15-20 minutes.. no one came to help me. So I left. On my way out the door, I saw the same associate I asked for help, sitting behind the counter on his phone. Probably on facebook if I had to guess.. maybe Best Buy should pick who they hire a bit carefully. Because they just lost a customer who was planning on spending around a thousand dollars before I walked through the door.
I ended up leaving because there was nobody to help me with the items I wanted to purchase.
Response from Best Buy
April 15, 2025
Hello, Jacob,
Your feedback on Google is appreciated. Being told by an associate that they will call for help and seeing that same associate sitting at the front on their personal phone is upsetting. Allow us to hear more about store interaction, here at corporate. You can connect with us via social media private links.
When you are reaching out mention "Google Review 65044613", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
C. M
April 03, 2025
1 out of 5
I wanted to purchase a computer and I asked an associate to assist. We stood at the front of the store and he rattled everything off that he saw on line. I asked him to show me the computers so he brought me out back and said here they are and walked away. It was a waste of a trip, I could have done this myself on line.
Response from Best Buy
April 03, 2025
Hello,
Thank you for leaving us a review. As a consumer myself, I understand the importance of receiving courteous customer service, particularly when visiting a store to seek expert advice on a computer you are considering purchasing. We appreciate your feedback, and would like to formally document your interaction in our corporate system. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #65005956" when reaching out via social media.
Thank you,
^Ruby
Michael R
March 17, 2025
5 out of 5
Top notch customer service!!!
Alexis L
March 14, 2025
1 out of 5
Don’t bother going if you need to get a phone. I went this morning and when asked if I need help I said I was there for a new phone. The employee at the front asked me multiple questions about the phone I want and my carrier, then proceeded to tell me there were a couple employees running late and they couldn’t do phone activations. She then told me I would need to make an appointment and it wouldn’t be until sometime after noon. I have always gone to Best Buy for my phones and never needed an appointment, let alone there be a time they couldn’t do activations. Instead I went to Verizon and they got me my new phone in less than 20 minutes.
Response from Best Buy
March 14, 2025
Hello Alexis Littlefield,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64926381. Please send us a private message providing us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64926381
Thanks,
^Ezra