our experience with best buy has been terrible we bought a 65 in sony bravia on 5 12 26 i had to go to bangor today 6/20/26 and get the tv 7 weeks of waiting when they had the tv in stock is disgusting called numerous times and left messages and never got an answer i will surely let social media and maybe a tv station know how terrible an experience we had
Response from Best Buy
June 20, 2026
Hello, Leanna,
Thank you for reaching out to share your concerns with your order being made on May 12, 2026, and going to pick up the television today on June 20. We would be glad to check why your possible Order Pickup didn't provide an email/text confirmation that the television was ready to pickup if it was at the store earlier. Please reach out to us on any of our social media profiles below with Review 175015 for support.
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So many times they have something "in stock" on their website and even "in stock" when you arrive and ask for it. Then all of the sudden the website is wrong when they cant find anything.
Response from Best Buy
June 13, 2026
Hello, Ronald,
Items available online may be purchased or in process of being purchased before you arrive at the store. We recommend to purchase items for pickup so that they can be confirmed and let you know when they are ready for pickup in store. Please reach out with Review 172112 on any of our social media profiles below for support.
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They were very helpful, this is my favorite store. I kove walking around and checking out the technology. The staff at the Bangor location went above and beyond to help me locate a part.
My own fault, I was late for my appointment with geek squad with two mins left of it 10:20-10:40am. Explained I tried calling the store 4 times just for AI bot to not let me speak to anyone. I asked the bullring behind the counter if I could snag the 10:40 spot since no one had it. He looks at me and says “yeahhh for some reason it won’t let me schedule that time slot, I don’t know why”. Then proceeds to tell me I can wait till 3:30 in the afternoon seeing I have a baby with me. Drove 45 mins for nothing and waited in traffic for 20 for nothing. He couldn’t be bothered to take my laptop in the open 10:40-11 spot because he needed to go back to standing there with his thumb up you know what. If that spot hadn’t been open I would understand why I couldn’t be see , but it was and he made an excuse to not take my laptop. Don’t run late and don’t even bother trying to speak to a human at the store, not allowed. Will never come back.
Response from Best Buy
May 28, 2026
Hi there, Caitlin,
Thank you for leaving a review. I can understand expecting to be able to successfully reschedule a Geek Squad appointment that is convenient for you.
If you require further assistance, please send us a private message on social media. We would be happy to help you schedule an appointment on any of the following platforms: Facebook (https://bby.me/YmmI84), Twitter/X (https://bby.me/DsKMEm), or Instagram (https://bby.me/sS9ssl).
Please mention the phrase “Google review #158215” when contacting us.