Best Buy Bangor

Customer support sold separately. Unhelpful and cold. I purchased a phone from them this spring, and the screen started malfunctioning. My last phone lasted 5 years, so I figured that three months was a short enough time to get a replacement. The phone manufacturer has a 1 year warranty listed, so I figured I could go to the store where I purchased the phone for some help in how to get that started. They said that they could do nothing. I asked if I could get a receipt for proof of purchase, they could see that I made *a* purchase with my card, but they couldn't say what it was. I asked if there was a manager I could speak to. I thought they might have some ideas for what to do. They said they didn't have a manager in at that time. I asked if there was a way for me to voice a formal complaint, and they said to call an automated phone line. Out of options I had to leave. They have no intention of standing by anything they sell. Customer support sold separately I guess.

I asked the store manager to wave the 14 day policy for returns and she said I would have to purchase a membership for $30. I said I would and indicated I was going to yelp her because of this Crooked policy and her rudeness. Doreen stated I was being rude and she was not going to honor my return. I said this is how your company treats veterans. I was wearing my desert storm hat. She said it has nothing to do with my status. As she walked away Ryan the Asst manager apologized. Doreen should not hold the store manager position and should be fired for her lack of people skills. Ryan shoud be store manager.

Good ✅

Place was almost empty shelves. Are they closing soon?