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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Portland
How do I check product availability at the Portland Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Portland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Portland stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Portland Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3544 reviews)
Deb D
February 26, 2026
4 out of 5
Geek Squad is very helpful but possibly under staffed. I was in a few weeks ago, spoke to tech who was very helpful, made appt to bring in pc. Had to change appt, no problem but today when I arrived a different tech had to start from scratch with questions and they only schedule 20 minutes per appointment. It would be helpful if a description of services needed had been added to my appointment in the Geek Squad computer. Only one guy on duty to handle appointments and walk-ins who have questions
Mark S
February 20, 2026
5 out of 5
Absolutely fantastic!!! Daryl Souzer is one of the best salespersons we have ever experienced. Extremely professional, knowledgeable, and helpful. Daryl spent a lot of time educating us and demonstrating various TV options. We purchased 2 LG 48" TV's. Daryl scheduled installation the next day!
Benji arrived on time and removed our old TV.
Ed and Shawn arrived on time and mounted one of the TV's in the bedroom and fully educated us on using the TV. Our entire experience with Best Buy was absolutely outstanding!!! Daryl, Benji, Ed and Shawn were all exceptional, professional and helpful!
Thank you!!!
paul h
February 16, 2026
2 out of 5
Meh
Cinde T
February 16, 2026
4 out of 5
I used to love shopping at Best Buy. It was easy, you would walk in, go to the department, example appliances, and be waited on. Now, you have to give your name and it is entered into a computer and you have to wait! Customer service is not what it used to be.