Best Buy Portland

Be careful when purchasing "Open Box" items from Best Buy -- their descriptions cannot be trusted. I purchased an LG Range that was an Open Box, but was rated as "Excellent". Per their website, Excellent means "...like new, all accessories included." The label mentioned "Scratch." No big deal, I thought. We picked it up and when we got it home, both sides were dented in ~ 3", and the back was pushed in 3" too. One of the knobs was missing, the LP conversion kit, manual, griddle and broiler pan were missing. Per their website, the item "includes all parts and accessories." More frustrating than anything, when you call, you can't get to the local store (Portland Maine), instead you get some corporate help center, and their only recourse was to "pack it up and return it". Do you know how frustrating it is to go through the hassle of purchasing and transporting a stove only to find out you have been lied to by Best Buy? I will be visiting the store tomorrow, let's see what they do. Update ..... The next day, I visited the Portland Maine store where I purchased the item. They were understanding and polite, but they could not quickly resolve the issue --- specifically they could not provide or even order the missing parts (most importantly the LP conversion kt that would make the stove useable.) They did acknowledge the stove should not have been categorized as "Excellent", so they provided a refund down to what the "Fair" price would have been. I was satisfied with that approach. I was able to repair the dents enough to make the stove useable once we get the LP Conversion kit and knob. They are sending a repair person to identify and presumably order the missing parts. Unfortunately, the repair visit will take a couple of weeks. I hope they can get the parts soon. More to follow.

Extremely busy

You have to be looking for something specific. Yes, Best Buy has a lot of great things but unless you know what you want, you'll pay.

Horrible experience with Best Buy. Purchased for delivery a 100” LG TV and Geek Squad mounting service on 11/17/25. Fast forward to 12/20/25…THREE different delivery and installation appointments cancelled by Best Buy DAY OF each time. No calls, no apologies, no reasons given. The only way you know they’ve cancelled your appointment is the ETA tracking on their app for delivery on the day of goes from an estimated time to ‘Complete’ and then you get an email saying ‘Time to reschedule your delivery appointment’. Completely obnoxious and abhorrent customer experience. Wasted hours of my time rescheduling work meetings, activities with my kids and rearranging furniture for delivery 3 different times just for Best Buy to cancel day of and throw off my whole day and they clearly couldn’t care less. You’d think something simple like buying a TV and having it delivered and mounted would be right in their wheelhouse but apparently this was too tall of an order - I guess indicative of why Best Buy is slowing going under and will be lucky to be around in another few years. Luckily an attorney advised me that this is considered consumer fraud ‘bait and switch’ and that I have a pretty clear case on my hands. I will give a shout out to Matthew the store manager because he at least tried to help. So 5 weeks from paying up front over $3,300, no TV and dozens of hours wasted waiting around, on with customer support, going to the store, moving furniture, and general frustration at this theft. I learned my lesson, buy from Amazon and find someone to help with installation. To be clear, taking someone’s money for a product that you claim to have then not delivering it is called….STEALING. So with no resolution or communication from Best Buy whether I’d ever actually receive the TV I paid for, I was forced to cancel my order as my only option. In summary, complete waste of time, energy and stress and honestly the worst customer experience I’ve ever had dealing with Best Buy and their illegal consumer fraud business practices. If the item you want isn’t physically in their store, you’re unlikely to ever receive it. BEWARE! ***Assuming I will receive the same canned reply from Best Buy that many others with issues have gotten on here asking me to ‘connect’ with them on social media. I’m an adult male in my 40s thus don’t have social media, so if the store would like more info, my email and phone are surely in your system from my scammed order. Thank you. *****Perfect response from Best Buy - clearly didn’t even read my review or what I said. And I didn’t leave a review on Facebook, I don’t have Facebook if you’d actually read what I wrote. Great continued example of their non existent attention to their customers.