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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Portland
How do I check product availability at the Portland Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Portland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Portland stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Portland Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3459 reviews)
Ann W
August 25, 2025
1 out of 5
We just left the Best Buy at the Maine Mall. We had a horrible experience. Every employee told us they were understaffed and couldn't help us. There was only one cashier with a line 12 deep. After waiting 1/2 an hour and still being 6 back, we left without our purchase. Will buy on Amazon. Awful customer service and management.
Response from Best Buy
August 25, 2025
Hello, Ann,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please message us through our social media channels on Instagram (https://bby.me/gpvp0j), X/Twitter (https://bby.me/ftj6i2) or Facebook (https://bby.me/hz3rzn) with the full details of your situation. Also add Google Review 34703. We look forward to hearing from you.
Sincerely,
^Deysha
Cathy P
August 19, 2025
4 out of 5
Fast, helpful service. Desired items were in stock.
fernando l
August 18, 2025
4 out of 5
Muy buen surtido y precio
Devon Y
August 17, 2025
5 out of 5
Favorite store