Frequently Asked Questions About Best Buy Portland
How do I check product availability at the Portland Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Portland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Portland stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Portland Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3498 reviews)
Amanda M
October 19, 2025
3 out of 5
We came in to check out and ultimately purchased a new TV. It was a busy Saturday and it took a bit to have someone assist us. We were helped by a taciturn young man who tried to steer us to a more expensive TV. He told us the “best” TV in the class of sets we were looking at was $1400, when we asked to see it the price was almost $1900. Good grief.
Response from Best Buy
October 19, 2025
Hi, amanda,
Thanks for taking the time to provide us with a review. We would like to follow up and learn more about your visit to purchase a new TV.
Please private message us on Facebook (https://bby.me/jetoly), Twitter/X (https://bby.me/4vdysj), or Instagram (https://bby.me/ieyvcu). We ask you to mention "Google review 57833." Thank you!
FLEURY M
October 16, 2025
5 out of 5
I Bought a laptop and Motorola phone, a very Nice store at Portland Maine
Susan M
October 11, 2025
4 out of 5
Large store, easy to move around in with needed mobility aids.pleasant staff.
Levi H
October 10, 2025
1 out of 5
The incessant and highly unsettling alarm system constantly goes off in the store as well as the apathy of the staff, and not even acknowledging a customer’s presence is atrocious . Why is best in your name??
Response from Best Buy
October 10, 2025
Hi, Levi,
Thank you for sharing your concerns with your local Best Buy in Portland, ME. I can certainly understand that not getting the service you expect from Best Buy can be difficult. We would be glad to further investigate your experience if you would like to reach out to us on any of our social media profiles for support.
Facebook (https://bby.me/qtywmw), Twitter/X (https://bby.me/a3ljj6), Instagram (https://bby.me/0bky7o)