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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Portland
How do I check product availability at the Portland Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Portland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Portland stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Portland Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3514 reviews)
Kim G
November 19, 2025
5 out of 5
Very good experience. GEEK squad always helps when needed and on time for appointment.
Jim &
November 17, 2025
1 out of 5
I would not use Best Buy if you are ordering an item that needs delivery and set up. We had a terrible experience ordering a Hydrow rowing machine. Order was made and delivery set up 3 weeks in advance. Complied with all the instructions for delivery. Delivery day came and a no-show. We contact delivery company that says they could not delivery(they never contacted us). They could not assure us of a delivery on time at a future date. We are just not willing to spend large amounts on an order to then have to waste days waiting for an indeterminant delivery so we contacted best buy to cancel the order. They said they cancelled it. A week later we are notified of a new delivery date with no prior contact. Have now wasted a morning getting a run around at Best Buy to try to AGAIN cancel the order. At this point we still do not know if it is actually cancelled. Our credit card company has been notified to stop payment(which they did). These third party deliver companies seem to be very unreliable. We had a similar experience with Pelton. Best Buy was a time wasting trial to deal with.
Taj S
November 15, 2025
1 out of 5
Spent $580 on a laptop that never got delivered and then I he ppl at the store started telling me stupidness
Response from Best Buy
November 15, 2025
Hello, Taj,
Thank you for sharing your concerns with not receiving an item you purchased. Please reach out to us on any of our social media profiles below with Review 69665 for support.
Facebook (https://bby.me/st32sq), Twitter/X (https://bby.me/z6d9hz), Instagram (https://bby.me/cu8ftt)
bluebeard51277
November 06, 2025
2 out of 5
The go pro kit advertised was hidden in a locked case. They kept trying to get me to buy a more expensive one. The employees couldn't locate it until I badgers about 4 of them and wasted an hour.
Response from Best Buy
November 06, 2025
Hello, Bluebeard51277,
Thank you for your review. It can be frustrating to have something suggested when you already know what you want. If you'd like to formally document your experience, please send a private message on social media. Kindly include Google Review 65558 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport