Frequently Asked Questions About Best Buy Portland
How do I check product availability at the Portland Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Portland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Portland stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Portland Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3637 reviews)
omar m
October 29, 2026
1 out of 5
The worst customer service ever seen in my life, u need to wait over half an hour and once they show up they are rude.
Brian K
October 24, 2026
5 out of 5
Helpful staff
Chase A
October 14, 2026
2 out of 5
Great place to stand in line for 30 minutes to see if they have a phone that's on display in store. To bad the Samsung guy can't help with other phone types at all. 1/10 for customer service.
Response from Best Buy
October 14, 2026
Hi, Chase,
Thank you for reaching out and sharing your experience. We know how it feels when you can’t get help with a purchase. If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms.
Facebook (https://bby.me/CGlav2)
Twitter/X (https://bby.me/ht8KAe)
Instagram (https://bby.me/XwGJcW)
Please mention your Google review # #238142, so we can review this further with you.
Nicholas T
October 13, 2026
4 out of 5
Staff were helpful. The computer monitors were oddly spread out which was confusing.