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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Portland
How do I check product availability at the Portland Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Portland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Portland stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Portland Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3544 reviews)
Northeast H
January 08, 2026
1 out of 5
Horrible customer service. Sold me a broken pc. I’ve taken it back 2 times since it was new not even a year ago and now it doesn’t work and they want me to pay to fix it. Don’t trust these scammers. Shop with your local business.
Response from Best Buy
January 08, 2026
Hello and thank you for your review.
We understand how this recent experience may have felt and truly value your feedback. We'd appreciate the opportunity to follow up and ensure your concerns are reviewed and documented. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/262ifa)
- Twitter/X (https://bby.me/1sbqba)
- Instagram (https://bby.me/k7yex1)
When reaching out, please reference your Google Review 102174.
Kindest Regards.
Kyle
January 05, 2026
1 out of 5
Lots of employees looking busy but not actually helping anyone
Response from Best Buy
January 05, 2026
Hi, Kyle,
Thank you for reaching out to us here to share this review. We hate hearing you were unable to reach the support you needed while shopping in-store, and would be happy to connect with you in order to ensure your feedback is escalated to the appropriate teams.
To get started, please send us a message on Facebook (https://bby.me/8wc5e6), Twitter/X (https://bby.me/zmjqbp), or Instagram (https://bby.me/x2m1h1). Please also include a note stating you are reaching out from a Google review by including this reference number: #100921. We look forward to hearing from you!
Deborah R
January 04, 2026
1 out of 5
Do not buy appliances here. My parents bought a refrigerator 2 years ago. It stopped working right before Christmas. They called Best Buy for repair service. No help. Told only 1 year warranty. Found a whirlpool repair man on their on who found compressor also gone on a 2 yr old refrigerator. Now they have to get a new one. Do not buy appliances here.
Ali P
January 02, 2026
1 out of 5
I purchased a Kindle on 12/19 and it didn’t hold a charge and had major glitches. I went to the store to exchange it and was told they were out of stock and to return the item and repurchase online. When I got home, the item was no longer on sale and I called to see if the price could be adjusted and was told because I had returned the item they couldn’t exchange it. I feel scammed and will be filing a report with the Better Business Bureau.
Response from Best Buy
January 02, 2026
Hello, thank you for sharing your experience with us. We would love to see what's possible for you here. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #99533".
Facebook (https://bby.me/s355ud)
Twitter/X (https://bby.me/5bfa1g)
Instagram (https://bby.me/mqjp1e)