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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Portland
How do I check product availability at the Portland Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Portland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Portland stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Portland Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3504 reviews)
Bradley B
October 31, 2025
5 out of 5
They had what I wanted. The salesperson was very good and knew a lot about the TV I was looking for.
K W
October 30, 2025
1 out of 5
I've been a Best Buy customer a long time, but they're losing me. I've purchased three fairly high-end Samsung TVs over the past three months, two of them bricked with almost no use (beware the new Samsung LEDs). Was able to return #1, because #2 was beyond the return policy. Given that the unit is genuinely defective, the store could have easily RMAd the product back to Samsung with no issues, they simply refused to do so, and refuse to stand by the product they sold. I had to take it to the service area for warranty work. The issue here is not about the TV, its about the fact that Best Buy now wants to charge additional money for extended return windows, and provides an increasingly poor in-store customer experience. The Portland, ME store may be the worst in the Best Buy ecosystem. Managers are nowhere to be found, and the workers simply could not care less about their customers. If I'm shopping online, Amazon and Walmart beat Best Buy to death. The lone remaining big box electronics retailer should be going above and beyond with a value added customer experience. Instead, at least in the Maine store, we get excuses about bad power grids and shoulder shrugs.
Response from Best Buy
October 30, 2025
Hello,
We appreciate you taking the time to leave your feedback. We strive to provide a great shopping experience, so this kind of feedback is not expected. We would be happy to document your interaction and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/9fq4rn), Twitter/X (https://bby.me/82dgwf), or Instagram (https://bby.me/g6ysd1). Please reference Google Review #62481.
Jim R
October 28, 2025
4 out of 5
Lots of staff that was able to walk me directly to what I needed.
Lori L
October 22, 2025
5 out of 5
Excellent