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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Portland
How do I check product availability at the Portland Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Portland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Portland stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Portland Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3426 reviews)
Felicity B
July 15, 2025
1 out of 5
Adam LIED, and was incredibly rude and not helpful to me as well as several other customers that I saw during my very long wait.
Response from Best Buy
July 15, 2025
Hi, Felicity,
Thanks for sharing your review. We understand your recent visit was not a proper reflection of the high quality experience we strive to provide. We'd like to follow up and discuss this matter further.
Please connect with a member of our team through a private message on Facebook (https://bby.me/6ofpwi), Twitter/X (https://bby.me/cnlifu), or Instagram (https://bby.me/0ytrug). For the fastest response, please include your full name, email, phone number, and "Google Review 15965" in your message. Thanks!
Regards,
^April
Travis C
July 14, 2025
5 out of 5
Ivan was very professional and knowledgeable while assisting me in buying a tv. I ended up buying two of them due to the great sale they were having. Brought the TVs out to my car and help put them in so they would make it home safely. He is well versed in the progressive leasing option and can assist you with that. Check the place out!
Julie B
July 14, 2025
5 out of 5
Excellent service and advice! Thanks
Ethan D
July 12, 2025
1 out of 5
I ordered an accessory for my stove that I purchased at best buy a week before. They kept pushing out the delivery blaming the supplier. We contacted the supplier and they claimed it was just best buy's fault. After talking to best buy again (which took 35 minutes to get past robots, they said somone would call me, but they never did. They postponed delivery 5 times, so after 6 months we canceled our order. When we went for a refund they first tried to not refund the delivery fee and sales tax on an order we never received. Now we are stuck with a $3000 cooktop without the accesorybwe need to make it work. Buyer beware, best buy is going down hill
Response from Best Buy
July 15, 2025
Hi, Ethan,
Thanks for sharing your review with us. We understand how not receiving that important accessory is not a welcome experience to have. We'd like to follow up and discuss the situation with you further.
So we may learn more, please send us a private message on Facebook (https://bby.me/hfy8lh), Twitter/X (https://bby.me/lymx97), or Instagram (https://bby.me/3g0p7b). For the fastest response, please include your full name, email, phone number, and "Google Review 14792" in your message. Thanks!
Regards,
^April