Great staff. Very helpful
Management staff was dismissive and patronizing when trying to return an item. In the end they had to accept my return though and they couldn’t have been more childish about it. Laughable behavior from the people running the store.
Response from Best Buy
August 12, 2026
Hello.
Getting pushback for a return is not ideal, and we appreciate you reaching out. We would like to address your concerns and help assist if needed. Please reach out to us on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. When you reach out, please be sure to include Google Review number 202139.
Thank you.
My go to tech store. I've gotten two different PCs, a gaming laptop, various equipment such as mics, monitors, and headsets, and a phone through Best buy over the years. Great service, and always tend to find what I need. I'd look into their best buy membership and or the card, alot of great benefits.
I won't buy from this store again. I bought a monitor from Best Buy, and when I went to set it up, none of the input ports would recognize my PC. It kept saying no signal was detected.
I went to the Best Buy website for technical support. It took about five minutes just to get past the chatbot, and then it said it was connecting me to Geek Squad. Instead, the chat timed out and closed.
Based on my experience, Best Buy's customer support was unavailable when I needed it.
Response from Best Buy
July 31, 2026
Hello, Tom,
We appreciate you taking the time to share your feedback. Getting the help you need with your computer should be simple, so we can understand your frustration. We'd be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/TvpsWJ), Twitter/X (https://bby.me/ZVw5cT), or Instagram (https://bby.me/3V7IDi). Please reference Google Review, #195791.