Best Buy Portland

I had not shopped inside Best Buy for years. Wow! Things have changed. First, there's the person by door. If you're coming to buy something you might need help selecting, be sure to tell him because he has to put you in a queue. I found that out when I asked an employee who had just finished helping someone in the area I was looking if he could help me. He couldn't. He went to the person at the door to get me in a queue. There's no sign. The fellow at the door doesn't ask, but he noted he hadn't put me in a queue because I didn't say I needed help. Next, when I got a salesperson, it was clear he had some challenges. I could tell by the way he did a kind of backstep and skip around me. That was fine. I figured he was in Best Buy, working in my area. Probably he was a real geek about the equipment I was looking for. I had previously ordered thru Amazon and my selections hadn't worked out, so I had decided it was time to work with a human. Not a good experience. The salesperson wouldn't listen. He kept interrupting me mid-sentence as I tried to say what I was looking for and what I had had problems with. When I said, "You're not listening to me," he rattled off a string of functions he assumed that I wanted, not what I had just said. And he kept talking as he was walking away from me. I felt a little bad for him (and for me) so I just said, "I'd like a different salesperson." He then talked louder and faster. I repeated. "I"m sorry. I'd like a different salesperson." He was not quitting. I started walking back to the guy at the door who had assigned him. The salesperson followed me, talking loudly about he could be my salesperson. I told him to stop it. He didn't. The fellow at the door could see there was a problem and asked what the problem was. I told him the salesperson didn't listen and he was now being very aggressive. "You're misinterpreting," that fellow at the door said loudly and started to rattle on along with the salesperson I had asked to change. A third employee came up and said loudly(which was necessary over the two of them), "I don't know what's going on, but I'm going to break this up." And that fellow helped me as salespeople in the distant past might have helped. (By the way, I didn't wander around the store but the only salespeople in my sight or at the Geek Squad or at the checkout counter were male. Just made me wonder...) I think the fellow at the door and the initial salesperson need a bit more training or supervision. So, I called to speak to a manager. I got an AI bot that wanted to help me shop. The bot said there was no way to connect me to a manager and repeated its offer to help me shop. "Just say the item you want." Enuf said? Given the response to other negative reviews, they might invite me to look up their various social media accounts to comment further. Just a heads up. I'm not going to do that. You want some feedback instead of a Google review? Answer your phone.

Nos atendieron muy bien

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Bought a washing machine this past week, had them install it as Best Buy heavily recommended. Installer cut my pipe because drain hose was shorter than my last washer, I was not home. Did first wash the next day and water overflowed from drain pipe and had water everywhere. Got $50 as a fix for this issue. I would have rather paid more to not have to deal with this issue of a wet basement and now having to fix their install and repair the pipe and get proper hose. Will not be buying anything substantial from here again