Best Buy Portland

It's no wonder why big box stores are struggling. Customer service is lacking and very little product in the store.

The Best Buy credit card bank ((Citibank, N.A)) has been hacked. Charged my account an extra $1,000. I had NO warning. No clear communication they were going to steal $1,000 out of my account for a “minimum payment” “auto pay set up” I called ((contact Best Buy Credit Card support through Citibank at (888) 574-1301 for further assistance)) the last 3 days to see what is going on & following up with my account status. Day 1- they wanted to keep the $1,300 & add it to the original balance Day 2- I wanted half my money back so they are starting a dispute Day 3- I noticed my balance is at $800 Also day 3 (today) I called 3 times in 2 hours with a representative answering saying “ our systems are down, call back in 30minutes” I attached the corner of my statement so customers can have their own opinion ((Update: I added the clear information from Ravi’s comment. The citi bank phone number is on my statement)) Dear Ravi: I do not have social media. Facebook or twitter or instagram. Best Buy needs their own platform to communicate with customers & stop relying on other businesses. I did communicate with citi bank, I have emails confirming with them. They do not have communication with customers today. Seems like they have been hacked. End of day 3- the lady said the “systems were updating.” She told me I could have prevented this by “reading my statements” & I said actually no this can be prevented if I hit a Confirm button authorizing a $1,000 payment.

Quick to help with a computer problem

Hard to find help. They have so many cashier's and very few people walking around to assist find products