Best Buy Ann Arbor

Didn't stock what I wanted

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HP OmniBook X I purchased the HP OmniBook X Flip because I wanted a premium laptop for work and everyday productivity. Overall, the laptop has a lot of strengths. The design is sleek and premium, the display is bright and vibrant, performance is fast, and the battery life has been very good. It handles multitasking, office work, web browsing, and video conferencing smoothly, and I really like the flexibility of the 2-in-1 convertible design. Unfortunately, my experience has been overshadowed by one major issue—the **keyboard**. Since the day I received the laptop, the keyboard has not functioned properly. At first, the **7** and **8** keys would frequently get stuck or fail to register when pressed. Over time, those issues changed, and now the **W** key has become unreliable. Sometimes it works normally, while other times I have to press it multiple times before it responds. The problem seems to move from one key to another, which makes it frustrating to use for daily work. I contacted HP support while the laptop was still under warranty. Their response was to mail the laptop in for repair. While I appreciate that they are willing to repair it under warranty, sending away my primary work laptop isn't practical because I rely on it every day for my job. Being without it for several days or weeks would significantly impact my work. What disappoints me the most is that this is marketed as a **premium laptop**. When you invest in a premium device, you expect the basics—especially the keyboard—to work flawlessly. A beautiful display, strong performance, and premium build quality lose their value when something as essential as typing becomes unreliable. I genuinely like almost everything else about this laptop, and if the keyboard had been reliable, I would have rated it much higher. I hope HP improves its quality control for future models and offers more convenient repair options for customers who depend on their laptops for work. **Pros:** * Premium design and build quality * Excellent display * Fast performance * Good battery life * Versatile 2-in-1 design **Cons:** * Keyboard issues since day one * Keys intermittently stick or fail to register * Warranty repair requires mailing in the laptop, which is difficult for users who depend on it for work Overall, this is a good laptop with excellent hardware, but a premium laptop should not have keyboard reliability issues from the beginning. There is little value in paying for a premium experience if one of the most important components—the keyboard—doesn't perform as expected.

Sales staff found the wireless Microphones I needed and also cost less because they were a previously returned item, now discounted to me though in pristine condition. Product performance is excellent!