“I spoke with two different representatives and even got a confirmation number for a price match, all without needing to be part of their membership. But when I called back, the person I spoke to was extremely rude and acted like I didn’t know what I was talking about, even though I had proof
Response from Best Buy
February 17, 2025
Hi Alaa,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and about this service you received when calling back to get your price match, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly, and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64823900.
Thanks,
^Caleb
I feel like robots would do a better job.
Great customer service. Very helpful. The geek squad is the very best! So knowledgeable. Even showed me how to work my computer and walk me around to get the items I needed. All the things they didn't have to do!
Charlie M
February 03, 2025
No one to help ask several people no help
Response from Best Buy
February 03, 2025
Hello and thanks for reaching out on Google, Charlie.
Getting help in-store should be easy and we understand your frustration. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64771946.
Kindly,
^Graham