Best Buy Ann Arbor

They brought my washer to the truck in the cold ❄️ great job 👍

Buyer beware of purchasing an Apple product here, particularly iPhone. Even though the website will say “available in 1 hr” when the product is in stock, employees are aware of a “fraud check” that Apple does before an order can be fulfilled. I placed an online order (for an iPhone 16 and another for a case), and got a notice that the case was ready. I assumed that the iPhone was probably ready as well, but I attempted to call the store 5 times to confirm with no answer. I took the chance, driving over an hour from Lansing because there was almost no stock available locally. When I arrived, it was three hours after I placed my order that was promised to be ready in an hour. I feel bad for the kid at the door who helped me get my case, who then had to tell me that the iPhone wasn’t even reviewed yet for them to fulfill. This employee told me that it was probably stuck in “fraud check” and that it takes a long time, even though the website says ready in an hour. I asked if I could just take the phone and activate it myself since it’s in stock, and he said no; all phones through Best Buy had to be activated in store. I wasted a ton of gas and time to leave with a phone case and no phone to go with it. Because there’s no readily available stock locally, I have no choice but to come back again *whenever* they deem it suitable to fulfill the order. I placed this order on an emergency basis as my phone is on its last leg, almost failing completely today, so I am extremely frustrated. Sorry to the kid who I’m sure felt forced into a very awkward position this evening. Best Buy as a company, however, needs to do better and set appropriate expectations on their website. Stores should also have appropriate staffing to be able to answer phones personally.

Excelente atención

Kinda busy. Asked a blue shirt who was in front of the store with another blue shirt for a product location... They pointed to the cell phone section... Didn't find it there. Left pissed off that they cared more about their private conversation than they did their job.