Best Buy Ann Arbor

Needs attention to detail for a 5-star rating. This is my second visit to this location, and I was looking forward to a change of scenery. I normally shop at the Novi and Brighton locations since they are closer to me. The day before, I purchased an open-box Insignia USB-C to USB-C transfer cable from the Novi store. When I got home, I discovered the cable was actually a standard charging cable that didn't work. They also tried to charge me full price until I pointed out the mistake. Consequently, I decided to drive out to Ann Arbor after seeing they had the same open-box cable available in excellent condition for $13.99. When I walked up to the register, the cashier was a bit distracted by his phone, though he did assist me right away. However, he scanned the regular price barcode, forcing me to inform him that it was an open-box item. He also missed the opportunity to ask for my rewards number, which felt like an oversight. On a positive note, the employee monitoring the security cameras and doors was incredibly friendly and greeted every customer with a smile. The store itself was in decent shape, well-organized, and fully stocked. This location even featured a separate section for clearance items and open-box appliances, which was quite impressive. Overall, it wasn't a terrible experience; it was just marred by a cashier who wasn't paying close attention, similar to my experience at the Novi store. Some proper training and coaching would definitely help this location improve. It easily could have been a 5-star visit, but it seems Brighton remains the superior location for that level of service. Despite these issues, I would still recommend this store to anyone looking for technology and appliances at reasonable prices.

Christian was very friendly and helpful while assisting me with the TVs. We chatted about basketball and he went over different models. I just ordered the TCL - 75" Class QM8L Series after speaking with him and seeing the 65 inch display in store. Stunning television and Christian is the man. Probably be back for a soundbar soon 👍😎

Was so glad to find somewhere to recycle a computer monitor—until they demanded $30 to do it. EDIT TO REPLY: You could cover the fee and generate enormous goodwill and PR. I don’t need $30 to spend at Best Buy—I need to dispose of old electronics in a responsible way. Charging people who are already strapped for cash (and in this economy, no less) is just another way to make sure that these toxic items end up in the dump. Also, give me an email address to sort this—don’t demand that I use predatory social media platforms to make my concerns heard.

We were helped by several different people who were all very kind and patient. Particularly Marwa, who got out son a water and was very informative about the products we were looking at and a young women working at Verizon who also gave our son a Pokémon card and chatted with us. We appreciate their patience and help!