Best Buy Auburn Hills

Oh My God ! what a horrible experience. I went to the Auburn Hills store, and the staff was friendly, but that's where the good experience ended. I bought an 85 ' Fire TV paid to have it delivered, paid to have it installed. went back a week later and bought a sound system to be installed with the tv. got a call on the delivery date ( 2 weeks from when I purchased ) to come install the sound bar way earlier than appointment time, I was geeked, but the tech was only installing the sound bar. I told him the tv was not here yet. come to find out, this tech was from another company and wasn't aware of the delivery details and had no idea what was going on. I called customer service and was on hold for over 45 minutes and did not get thru, so I went thru another bot, and finally got a live person who told me the delivery was not taking place, I told her I have 4 text messages confirming today being the delivery date, and an email, and the date is posted on my receipt. She tells me it has been canceled, and sends me to another division, this person tells me it will be delivered today and not to worry. so at 3 PM and no tv I call again to be told there would be no delivery until the 19th now. no reason, just it won't be delivered. but get this I get a text message giving me a new delivery date for the tv ( the 19th) but I was still going to get my sound bar installed today on the 14th, I have this in writing. so I start another chat, and this time when I point out the delivery disconnect dates and asked who the idiot was who scheduled that, I get a text telling me that if I continue to use " that " kind of language the person would stop the chat. so I tell that person go ahead, I can buy this on amazon and they will deliver and install just like best buy, so then the conversation changes to let me put you in touch with the people that schedule, then all I heard was I can't, I can't, I can't.... so ya i will go in the morning get my money back and buy a tv right from amazon and put 2 K in their pocket. if you have to call best buy and want to speak to the store forget it........ you will get an AI generated response, a " virtual " assistant, or some one out of the country you cannot understand, and really can't do anything for you. Honestly, for a technology company they are the worst.

The manager Lorra was very informative and helped me find and finance a new laptop for my nursing school needs. She clearly explained to me what I should be looking for in the laptop, and how the monthly payment is going to work. In an era where customer service has taken a dip, this was a great experience

Ordered online for pickup in store. There were very few customers here and yet I still had to wait 10 minutes for the item. Employees move very slowly, wasn't a great experience for online pickup.

Good prices