Best Buy Auburn Hills

What a joke! After I bothered one of the staff that was on her phone, she said she had never heard of otc hearing aids. She has to contact the manager. Manager told her the are most likely locked up in the back but wasn't sure. She then said well I guess I can go look. I said it would be appreciated. When she came back she said that the hearing aids were not there. On line said that the hearing aids were in inventory---. Then with an inconvenient sigh she said they might be in the warehouse. At this point I have been there almost half an hour. She said do want me to go look? I think the look on my face said it all. She left to go to the warehouse. When she returned 15 minutes later empty handed she said the inventory was wrong.

How retro, a great employee still make a huge difference. My wife & I made 3 trips to BB Auburn Hills, we were looking at Mac Minis. We did get help from the Apple specialist and a manager, but when everyone was busy , James Camponi came over to help us, we didn’t k now he was the appliance specialist. Short version, James went out of his way to answer ALL our questions, stock, models, pricing, price match , promos, credit card, rewards and in the end the unit we decided on was at another local BB store. We would not have so easily been able to buy from BB had it not been for all the assistance and answers that James provided. When he didn’t know…he worked to find the answer. I felt very Deja Vu of the old days of shopping and sales person being so helpful, customer focused first. No judgement or bias or self interest. It was very refreshing. James is a great asset to any company. Thank You James and BB.

Bought a two thousand 500 dollar laptop on their labor day sale. It was an open box that I tried to exchange 4 days after the purchace because it was defective. The sales team told me I could not exchange it because the sale was over and wanted me to pay an extra 600 dollars to buy a new one after spending hours trying to get my first one to work. They constantly tried to push their membership program down my throat and were very unaccomadating. I am very dissapointed and just ended up returning the laptop. BEWARE: THEY WILL TRY TO FORCE THEIR MEMBERSHIP ON YOU

They really don't care about their customers here. Go anywhere else. I bought a $1,400 gaming PC from this store only to get home and discover the mouse was broken out of the box. So I brought it back in with the receipt and instead of simply just swapping out what seemed to be a cheap mouse for one that worked, they told me to go home and bring back the entire gaming setup to replace the mouse. The PC that I would have to personally wipe all my data from, box back up, and carry a 50+ lb big gaming PC just to return the entire thing for a mouse. There was no offer of even in store credit or absolutely any other resolution to rectify this. I suddenly remember why I stopped shopping here and made the drive to MicroCenter. Never coming back.