Best Buy Auburn Hills

They are here for ripped you. What types of logic is this if you get 180/y membership, you will get 50 discount but when I asked what other benefits. They can’t even answer. For PC installation , all installation come with os installation. If you don’t give the key, a standard 7 student can now a days install os. Why you write? Only because you have air cooler , build will be increased. When I called, they told me it will be no more than 200. But when I go to talk with them, it increased 250. You need to be transparent for your price point. I will never get back.

Staff was very helpful and buying process went smooth

I bought a HP desktop computer for a Christmas gift on 12-24-2024. In May it started crashing every couple of minutes. So I took it back to Best Buy in Auburnhills Michigan. The Geek Squad salesman tried to sell me the Geek Squad membership however I declined and said it should be covered under the manufacturers warranty. So they sent it in for repair and 3 weeks later I received a notification from Geek Squad saying it was ready to be picked up. I made an appointment to pick it up. When my wife arrived at 2:00 pm to pick it up they said they didn't have it and couldn't explain why I received the notification from them it was ready for pick up. That same night I received a phone call at 7:00pm from the Geek Squad saying it was at the Auburn store and ready to be picked up. The next day I picked it up and they said they couldn't verify it was crashing after 2 hours of testing and reset it to factory default settings. I brought it home and plugged it in, and it immediately started crashing. So I took it to the Best Buy in Novi Michigan and they said it was a hardware problem. They sent it in to their main Geek Squad repair facility. 10 days later I called to check the status and they said it was at the Novi store ready to be picked up. I made an appointment to pick it up and when I got there they said it wasn't there. They said the same thing the Auburn store said they didn't know why I received that notification. I am still waiting for my HP desktop computer. I have never seen anything like this.

The store is big and has lots of products to choose from. Friendly staff and clean