Frequently Asked Questions About Best Buy Auburn Hills
How do I check product availability at the Auburn Hills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Auburn Hills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Auburn Hills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Auburn Hills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3518 reviews)
Marq
January 24, 2026
5 out of 5
Kyle was a great help!
Martha M
January 15, 2026
1 out of 5
My mother and I came in to buy something I wanted for a while and I wanted for someone to assist me but no one approached us.. and eventually I asked a staff for help and we were told that we would be assisted soon and we started looking at other products and no one came back to help and the interaction didn’t seem too welcoming so we decided to just leave even thought I didn’t get what I came for..I’ve always had very good experiences at this location that’s why I always come here for any purchases I’ve made in the past,the staff is very welcoming and very helpful by giving recommendations and their positive attitude towards us hopefully if one day I do come back I hope it will be better than today.
Response from Best Buy
January 15, 2026
Hello,
Thank you for the review. We understand your concern with not being able to get assistance, when shopping with us. We always strive to make everyone feel welcomed.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 105076
Asalei G
January 13, 2026
5 out of 5
We got help quickly and we're going back if we need to understand our phones. ATT is not as much help.
Carmine T
January 10, 2026
1 out of 5
Website is not accurately reflect store inventory- 30 minute trip waisted.
This is why I shop on Amazon!