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Frequently Asked Questions About Best Buy Auburn Hills

How do I check product availability at the Auburn Hills Best Buy?
How do I check my order status?
My local Auburn Hills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Auburn Hills stores’ holiday hours?

Recent Reviews

4.1
(3483 reviews)
Sarah P
October 30, 2025
1 out of 5
It is impossible to check status of work order. I am disappointed in the customer service. I shared the information with the call center including phone number, email, and work order number directly from the paperwork and I am told it is not accurate or it doesn’t exist. I just want to speak to a human at the store where I purchased the item. When I reach the call center and ask to be transferred to the store, the phone was disconnected multiple times.
Go D
October 24, 2025
1 out of 5
I give them 1 star. On my app it literally says "Please make sure an adult 18 or older is home to sign for your delivery.* which I had two adults plus my wife present because I was at work and they still left with my dryer? And now even if I reschedule my appointment the same thing might happened, so I'll just cancel my order and do my business elsewhere. Such a shame I love shopping with best buy. I don't have the trucking company information that did this so here I am.
Brian K
October 20, 2025
2 out of 5
Gaming chairs which they do not have in stock apparently
_ S
October 17, 2025
1 out of 5
Don’t recommend coming to this Best Buy, absolutely terrible customer service. Ask them something and they just stare at you like your stupid, tell them to have a good day and they give you the dirtiest looks without saying a word, nothing, if someone is talking to you it should be common sense to open your mouth too, also they never have anything you’re looking for, it’s a complete waste of time
Response from Best Buy
October 17, 2025
Hello, thank you for reaching out to share you thoughts with us here. Being able to find what you are looking for, while being able to get the information you need, is important to every in store shopping trip. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #57181". Facebook (https://bby.me/1cvxzo) Twitter/X (https://bby.me/znxuau) Instagram (https://bby.me/8jlht0)

About Best Buy Auburn Hills

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