Best Buy Brighton

On October 9, 2026, I had a disappointing experience regarding misleading product placement and pricing. While shopping, I found a Nintendo Switch 2 Pro Controller featuring a Mario design displayed on a rack peg marked $14.99, despite the product being listed online for approximately $64.00. After attempting to locate the controller's correct shelf location, I was unable to find one. The closing manager subsequently confirmed that there was no designated spot for the item. When I requested that the store honor the $14.99 displayed price, I was given the explanation that employees were "unloading the truck." Unfortunately, that explanation does not adequately address the issue of a product being displayed in a location with an incorrect price. Customers should not be held responsible for a store's merchandising errors or improper product placement. If an item is displayed beneath a specific price, particularly when no correct location exists for that product, it is reasonable for a customer to expect the store to take responsibility and make a good-faith effort to resolve the discrepancy. In my opinion, honoring the displayed price would have been an appropriate customer-service resolution, especially after management confirmed the lack of a proper shelf location. I hope management takes this experience seriously and improves its procedures for product placement, pricing accuracy, and customer service. A simple stocking explanation should not substitute for accountability when a legitimate pricing concern is brought to management's attention. I also have a picture to show proof of location, and I hope this reaches the proper department within corporate.

I want to talk about the awesome employee I had today. Matt, the Dell rep at Best Buy was so informative and gave me great things to think about. He was so nice, didn’t even try to sell me something on the spot but gave me all my options so I could compare them. He spent a good amount of time helping me. He had great answers for all my questions. I walked in being completely clueless and not tech savvy, but the education I received from Matt was outstanding, I walked out feeling like a tech pro! (Jk I’m definitely not there yet lol). I truly appreciate Matt, I hope he gets a raise! Thank you sensei Matt!! 🙌🏼

I LOVE THIS STORE! Great selection. Helpful information from employees. Phone cases are pricey here But they have so many nice new watches and gaming counsels They didn’t have the new x Box in the store but I’m pretty sure they offered shipping to the house. And they didn’t have the controller For the Xbox 1x (not the series x or s) but they also had them online I believe. They also had the switch on sale.

Salesman helped with purchase of new Maytag washer. It got delivered yesterday. Very pleased with my new washer.