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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Brighton
How do I check product availability at the Brighton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brighton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brighton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brighton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2084 reviews)
sarmad m
February 07, 2026
1 out of 5
Came here to exchange my AirPods that were still under apple care, and I also have geek squad support. I was waiting for over 40 minutes for a simple exchange. It was clear to me that nobody wanted to assist me, they kept pushing me back and forth with the geek squad and the other service desks. Almost an hour and a half later after pushing me back and forth (by the way this is a simple exchange), ended up telling me I had to be assisted at the Novi location. The whole time I was there, they made me feel isolated and like I’m doing something wrong. Horrible service, don’t know what they’re doing, and trust me I don’t write bad reviews unless the business operates poorly like this BestBuy location.
sophie a
January 24, 2026
5 out of 5
Their cashier Vic is absolutely incredible! Our brief interaction left a mark on my day, he is such a sweet, ambitious young man!! You guys have an amazing worker on your hands :)
Keep up your hard work Vic, and keep smiling, it’s awfully contagious.
Cathy R
January 23, 2026
5 out of 5
Friendly
gary p
January 11, 2026
5 out of 5
Staff were very knowledgeable and helpful!