Not sure who dropped the ball Brighton or Ann Arbor both as far as I'm concerned both (my husband feels a bit different) Brighton sold us a just under $500 radio set up install in ann arbor, drove an hour to ann arbor for install, where told oh this won't fit, can spend another $200 for a different harness. No we are good returned everything and will be the last thing we ever buy at Best buy, not one single employee gave any shit about our time or to take a look in the 2 weeks leading up to the install but you sure took our $500. We have a card from here that will now be closed after the way this situation was handled. Go anywhere else but best buy for anything!
Today I walked into Best buy to buy a TV. Nick was there to greet and help me. You found just the right TV. Explain why it would be the Best buy for me. He also helped me get everything I needed to set up the new TV and one that has already been purchased. Thank you Nick for your great service. You made my purchase so easy.
Christine at the Return table was very helpful! It was my first time returning the stuffs from BestBuy and she made my experience less hectic, as well as double checking my stuffs to make sure that they are all set to go.
Waste of time at Geek Squad. Allowed me to schedule an appointment, saw the issue ahead of time, had me come in to the store and then within 15 seconds told me there was nothing they could do. Complete waste of time.
Response from Best Buy
July 22, 2025
Hello, Dan,
Thanks for taking the time to leave a review. Having a defective item can be frustrating, so I can understand your disappointment when the Geek Squad is unable to resolve the issue. We would be happy to document your experience on a corporate level and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/alx4cw), Twitter/X (https://bby.me/rauwg4), or Instagram (https://bby.me/bbxcrr). Please provide your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review #19108.
Regards,
^ Aaron