Frequently Asked Questions About Best Buy Brighton
How do I check product availability at the Brighton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brighton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brighton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brighton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2081 reviews)
gary p
January 11, 2026
5 out of 5
Staff were very knowledgeable and helpful!
Terry a
January 11, 2026
2 out of 5
Their salespeople are usually high school kids that really don't carr.
Response from Best Buy
January 12, 2026
Hello, Terry,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service. We’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://bby.me/pqzada), X/Twitter (https://bby.me/i3ycuf) or Facebook (https://bby.me/et5vbl) with the full details of your situation. Also add Google Review 103604. We look forward to hearing from you.
Debbie R
January 02, 2026
5 out of 5
Also great service!
Kimberly D
December 30, 2025
1 out of 5
Very disappointed in the Brighton Best Buy. Multiple times I have gone out of my way to research if they had something only to make the trip and they haven't had said item in awhile.
Response from Best Buy
December 30, 2025
Hello,
Thanks for leaving your feedback. We understand where you're coming from, and get why you would be upset by the inventory accuracy at this location. We would like to get some additional information and document your feedback.
Please reach out to us by private message on X, Facebook or Instagram to speak with an agent. You should also include the Google review ID 97907 in your initial message.
X: https://bby.me/vlodjf
Facebook: https://bby.me/yqwyz1
Instagram: https://bby.me/sdavtz