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Best Buy Brighton
8487 W Grand River Ave
Brighton, MI 48116
Services Offered
Geek Squad Services
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Samsung Experience Shop
Apple Authorized Service Provider
Trade-In
Hearing Solutions Center
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Brighton
How do I check product availability at the Brighton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brighton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brighton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brighton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1976 reviews)
Cheryl H
August 28, 2024
1 out of 5
Went in... wondered around lost looking for someone... when I was asked what I was looking for and they walked me over and walked away... never asked what type I was looking for or what kind... I'll go somewhere people want to actually help you and sell something
Response from Best Buy
August 29, 2024
Hi, Cheryl!
Thanks for sharing your review about your shopping experience. I know it's important to receive the best service. If you ever need future support or would like your feedback documented, please contact us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Please start your message with “This is in regards to my Google review case #64130678” and share your full name, email, and phone number.
Thank you,
^Allison
John A
August 21, 2024
1 out of 5
I was told 2 day shipping on my daughter’s laptop for school. After the product was still not coming after 4 days, I opted for a refund. After agreeing to a refund I was told to wait 72 hours. That period has also lapsed. It would have been Monday. Today is Wednesday. No refund. Best Buy has my $1,059 still. I had to buy one from a local Costco, which did have everything in stock. My daughter was able to have a laptop for school, but no thanks to the Best Buy operation, which again, has not refunded my money. I’ve been told several times to be patient. And I was. Now my bank will need to open its own investigation. Maybe I’m being defrauded. Not sure at this point.
Response from Best Buy
August 21, 2024
Hi there, John.
Thank you for taking the time to share your feedback with us. We truly value your input as it helps us improve our services and better serve our customers.
To address your concerns more personally and efficiently, we would appreciate it if you could send us a private message on one of our social media platforms listed below. In your message, kindly include your full name, phone number, and email, along with the conversation number 64099521. Additionally, please mention that this message is "In regards to my Google review" to help us quickly identify and assist you. This will allow us to assist you more effectively and ensure that your feedback reaches the appropriate team.
Facebook: [http://facebook.com/BestBuy](http://facebook.com/BestBuy)
Twitter/X: [http://Twitter.com/BestBuySupport](http://Twitter.com/BestBuySupport)
Instagram: [http://instagram.com/Bestbuy](http://instagram.com/Bestbuy)
We look forward to hearing from you and resolving any issues you may have encountered. Thank you for being a valued customer.
Best regards
^Magee
Cyndi B
August 18, 2024
5 out of 5
Sales associate was so helpful!
Margie B
August 17, 2024
5 out of 5
Knowledgeable staff.