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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Brighton
How do I check product availability at the Brighton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brighton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brighton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brighton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2092 reviews)
Nick b
April 06, 2026
1 out of 5
Best buy customer service center has been shipped overseas and they cannot speak English. They lied to me and said they canceled my geek squad membership charged me anyways and took 100 points off my credit report history cuz I didn't pay the bill cuz I thought it was canceled. Best buy screwed me and I will never shop there again.
Response from Best Buy
April 07, 2026
Hello, Nick.
We understand how important it is to have all of your finances in check. Please reach out to us on one of the social media platforms listed below, so that we can take a look at what is going on. We just ask that you also reference this review number 139200 in your message. We look forward to your reply.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Rachel S
March 12, 2026
1 out of 5
Was happy with the customer service at the store, and purchased a dishwasher and paid a $150 installation fee, plus the kit fee. A third party came to install the dishwasher and that third party also charged us a $100 fee for a wrap around dishwasher install. We have purchased 5 dishwashers and have had the same wrap around install and have never had to pay an additional fee. This is completely unacceptable…$250 to install a dishwasher???? Not only that…but the third party didn’t even put the hose in properly and took a shortcut. We will be going through Lowe’s or Home Depot for our appliances from now on.
Response from Best Buy
March 12, 2026
Hi,
Having an unexpected additional fee for an appliance installation is upsetting. Please mention review # 128651 when connecting with us on social media links to discuss this experience.
Facebook (https://bby.me/PuX899)
Twitter/X (https://bby.me/oEaqgf)
Instagram (https://bby.me/lAZ21J)
Brooks C
March 09, 2026
5 out of 5
Vic is such a good cashier and made me smile with his laugh. Much love daddy V
Bob S
February 23, 2026
4 out of 5
Easy return, but only one clerk, so a wait.