Best Buy Brighton

Very Disappointed with Best Buy Brighton – Geek Squad Customer Service I had a very disappointing experience at the Best Buy in Brighton. When I arrived, the lady at the entrance was having private conversations with coworkers instead of welcoming customers or offering assistance. When I needed help with my Samsung phone, the experience at the Geek Squad desk was equally disappointing. The employee did not take the time to properly explain my options or help me understand how to resolve my phone storage problems. I left without the answers or assistance I came in for. Unfortunately, I felt as though nobody was particularly interested in helping me or willing to go the extra mile for a customer. And it was not busy! Customer service should be about listening, being helpful, and making customers feel welcome. Instead, I left feeling uncomfortable and almost sorry that I had walked into the store. I expected much better from Best Buy. Very disappointing experience.

I came in for a, lets face it, dumb question. Im not tech savvy. (Im sure they get people like me alot with silly things.) Im not sure im spelling it right, Parry? Perry? The Geek Squad pro that actually knew his stuff?...thank you. You made a stressed out mama, learn a thing or two. Long story short, I was upset with my hard drive. Wasn't sure if it was possibly failing, which made me worry I'd have to buy another, even though mine is only a year or so old and now double the price. He pushed 1 button. 5 sec. Fixed all my problems! He didnt have to, but he explained alot, and gave me alot of help and support. Guys like him, that go out of their way, are what the world lacks today. I appreciate his stories/support that led to my education of my products. He was very patient and kind with me. He didnt have to do much, but it made me feel better. And I left a happy customer! Thanks again Parry! You were helpful more than you know. I appreciate you.

Good

Friendly staff