Frequently Asked Questions About Best Buy Chesterfield
How do I check product availability at the Chesterfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chesterfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chesterfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chesterfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1752 reviews)
Troy B
May 28, 2025
2 out of 5
This store used to be excellent. My last experience was poor. Walking through the door I was treated with suspicion like I was a thief. I was professionally dressed and there for a warranty item. Now to the item… when I bought my iPhone a sales associate convinced me to spend $20 on a screen protector because they will replace the screen protector for the life of the device for free. I know I can get these from the dollar store but I liked the idea of being able to drop in any time I’m in the area and have them do it. In 2 years I did one replacement. I dropped in this past week for another replacement screen protector and I was told by an associate I would have to pay $5-6 now because the one I bought was cheaper than what they now carry. This is BAIT AND SWITCH! When I pointed that fact out the associate then said he could order the one I originally purchased for free but I would have to come back and pick it up. It is a 20 min drive for me. Order it please. I got the email it arrived at the store but I was only given 4 days to pick it up. I don’t have the ability to to get down there so now I lose the screen protector. This is a scam. I am done with them. I could report this to the FTC but I think my loss of business speaks for itself. Amazon from now on for me. Too bad. I wanted to keep supporting local business.
Brad B
May 26, 2025
4 out of 5
Found what I needed and wasn't bothered.
Ortiz O
May 23, 2025
5 out of 5
Best place thank you
Denise T
May 21, 2025
5 out of 5
When you need the Geek Squad this is the place to make your appointment. Linda always a great help as she gets the problem diagnosed and service is on a 2 day turnaround.