Best Buy Chesterfield

The incompetence and work ethic at this best buy is disgraceful listen to this: I bought a $1500 laptop and opened a bestbuy credit card to use the points and the employee double charged my card. They said “nothing i can do about it call citi bank”. So i called citi bank had to issue a dispute and wait 60days for it to get resolved. After it finally got resolved i went up to the best buy and on there system the status of the laptop said (returned)…so whoever finalized the issue issued it as a return and not a purchase so i couldnt use the bestbuy credit points which was around $250. I talked with the store manager and guess what he said,” nothing i can do call corporate”. You all are disgraceful and lazy….

Absolutely terrible experience. Drove 1 hour to pick up a dryer for my sister that was purchased the same morning with receipt in hand. They said they need the id of the person who purchased the item, or she could go online and add someone to the order to be able to pick up. She went online and it says that she cannot add another person to the order. Now my sister (who is pregnant) had to drive all the way out on her own just so we could put the dryer in my truck. This is the dumbest policy as I literally have the receipt, confirmed the phone number, and I literally have the same last name. Absolute waste of time. If you train your employees to direct the customer to the website to add someone to an Order, at least make sure it works before giving false information. Will never be buying from Best Buy again unfortunately.

Looked flip phone for elderly parent and young man was helpful and we both were making jokes but I appreciate his help and sence of humor.

Knowledgeable staff. Great service for geek squad members decent prices.