Robert G
February 20, 2026
Manager is a dishonest and deceitful. Sat in line this morning in the cold a few hours early so my 6 year old could spend his birthday money on the new Pokemon cards, upon showing up the manager himself told the 4-5 of us in line very rudely that they weren’t releasing pokemon today. Turns out they did absolutely did have stock, and did release them at opening. I just don’t see a reason to go out of your way to lie and be deceitful to loyal paying customers, shame.
Response from Best Buy
February 21, 2026
Hello, Robert,
Thank you for sharing your concerns with being told that there weren't Pokémon cards at the Chesterfield, MI Best Buy location. We would be glad to notate and investigate your concern if you would like to reach out to us on any of our social media profiles below with Review 120068.
Facebook (https://bby.me/gptaj5)
Twitter/X (https://bby.me/w67lb2)
Instagram (https://bby.me/kbd023)
They back door all the Pokemon stock. Manager is rude and arrogant.
Response from Best Buy
February 20, 2026
Hello,
Thank you for taking time out of your day to share your feedback. Purchasing Pokemon cards at Best Buy should be easy, so we can understand your concern. We'd be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/sm2g53), Twitter/X (https://bby.me/fnnmx4), or Instagram (https://bby.me/o8b0d8). Please reference Google Review #119682.