wanderer p
August 30, 2026
Well let's see.went to buy a paper shredded none in store have to order it.why? Was gonna look to to buy a new surround sound system.none in the store have to order it.why? Don't wanna order from Amazon, but what ya gonna do when ya want something the big box store won't carry.man I miss CIRCUIT CITY!!!
The salesperson helped me with a Samsung watch. He was "pushy" to get me to buy. When I looked online and found it cheaper with an extra charger, he said that he couldn't match the price because their watch only had one charger so it wasn't the same item! That is bull, so I went to the other store and bought it. He was very rude once he found out that I wasn't going to "pay more for less". Best Buy price match is a scam.
Placed two pick up orders but they were never ready. Had to cancel.
Response from Best Buy
August 29, 2026
Hi there,
It can be frustrating when an order takes longer than expected, so we understand your disappointment. If you would like to formally document your review, please send a private message on social media. Please include Google Review 214594 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
I walked in and the store was not busy at all, maybe one customer. There were at least 5 employees in the front. One asked if I needed help. I said "not yet." I looked at some phones for a few minutes near the front and he walked by again and asked if I needed help;
I answered, "yes please." He said ok and said something on his radio. I waited for 5 minutes at the Samsung phone station, in plain view of the 5 or more employees standing there. No one even made eye contact. Eventually I just walked out. The lady at the door asked if I found everything OK, and I pointed at the guy I spoke to earlier and asid, "No. He said he was sending someone to help but no one showed up." They both stood there mute so I left. Oh well.
Response from Best Buy
August 27, 2026
Hello Jason,
Thank you for sharing your feedback. It's disappointing to hear that you were unable to get assistance despite multiple associates being available and a request for help being acknowledged. Customers should be able to expect timely support when seeking product guidance.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/Esxxrj)
Twitter/X (https://bby.me/gTI3td)
Instagram (https://bby.me/EPU3zS)
When reaching out, please reference your Google Review 213151.