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Frequently Asked Questions About Best Buy Dearborn
How do I check product availability at the Dearborn Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Dearborn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Dearborn stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Dearborn Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4518 reviews)
jerry N
July 26, 2026
2 out of 5
I was in there for half an hour looking for a phone case that has grip. 50 employees walking around and no one helps. Most of the phone cases are in sealed boxes. So you don’t know how they are until you open it. I had to go to checkout and wait in line until I got to the counter and the lady Opened the box for me. Needless to say it was not a very good grip even though that’s the name. She was friendly. She was also helpful. But everyone else, including the guy at the front entrance was basically a ghost. If you know what you want, you might as well go there if not, skip this place. I would’ve given them. A one star review of the cashier was very nice.
Response from Best Buy
July 26, 2026
Hi there!
That is concerning to hear that you did not receive the service we aim to provide, and our team would be glad to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/T6W9YE), Twitter/X (https://bby.me/GD2qDP), or Instagram (https://bby.me/tLmHRG).
Thank you.
Ahmad F
July 22, 2026
5 out of 5
Its been awhile since I went to a place and received the level of service and help that exceeds one's expectations.
Barrett P
July 17, 2026
3 out of 5
Overpriced products hardly worth the trip anymore 😕 I see why Amazon is winning
Response from Best Buy
July 17, 2026
Hi Barrett,
Thanks for your review. We do offer a Price Match Guarantee, https://bby.me/rDzYPc, if you find something at a lower price. We are happy to assist with any other questions or concerns you may have.
Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
When reaching out, please reference your Google Review 189433.
Suliman A
July 16, 2026
5 out of 5
جيد جدن جميع ماتحتاجه فيه والموظفين ودودين ومتعونين للغايه خاصه اللبنانين