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Frequently Asked Questions About Best Buy Dearborn

How do I check product availability at the Dearborn Best Buy?
How do I check my order status?
My local Dearborn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Dearborn stores’ holiday hours?

Recent Reviews

4.1
(4522 reviews)
Sedhupathy K
August 01, 2026
5 out of 5
Many collections in Top most brands. Staffs are friendly, informative and knowledgeable. Highly recommended to buy all the electronics items
Abraham K
July 31, 2026
5 out of 5
I picked up a "refurbished" xbox series x today. It was pretty dusty and not at all what I would expect from Best Buy. But the two people who helped me were fantastic. Very kind, very understanding, and very intuitive. Sometimes it's simply the way you treat people that makes all the difference, hopefully this xbox can stand the test of time. But as for customer service, they were fantastic.
Bryan E
July 27, 2026
5 out of 5
Worked perfectly.
jerry N
July 26, 2026
2 out of 5
I was in there for half an hour looking for a phone case that has grip. 50 employees walking around and no one helps. Most of the phone cases are in sealed boxes. So you don’t know how they are until you open it. I had to go to checkout and wait in line until I got to the counter and the lady Opened the box for me. Needless to say it was not a very good grip even though that’s the name. She was friendly. She was also helpful. But everyone else, including the guy at the front entrance was basically a ghost. If you know what you want, you might as well go there if not, skip this place. I would’ve given them. A one star review of the cashier was very nice.
Response from Best Buy
July 26, 2026
Hi there! That is concerning to hear that you did not receive the service we aim to provide, and our team would be glad to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/T6W9YE), Twitter/X (https://bby.me/GD2qDP), or Instagram (https://bby.me/tLmHRG). Thank you.

About Best Buy Dearborn

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