Best Buy Dearborn

I walked in ready to purchase an iPad Air and walked out wondering what all the employees were actually being paid to do. This location had plenty of staff, yet getting someone to help a customer apparently required a miracle. After five minutes waiting in the Apple section, I asked for assistance and was told someone would be right over. Another ten minutes passed. Nobody showed up. I finally left, drove across the parking lot to Target, and purchased the iPad quickly. You lost a guaranteed sale because your team couldn’t handle the most basic part of retail: helping a customer who is ready to spend money. Absolutely embarrassing. If this is your standard of service, you might as well close the doors and make room for a business that knows how to operate.

Todo muy bien expuesto, precios claros, personal amable dispuesto a ayudar continuamente.

Do better best buy I can see putting 2 wk return on tvs, washer dryer etc.But on co ax cable that was NEVER USED still has all the wrap wires on it. Some of us have things going on in our lives and we're not thinking about returning wire in 2 weeks. This is wrong all the way around Best But do better

I went in at 12:50 and waited almost an hour to get someone to help me. The service was terrible I spoke to whoever was at the front twice and they told me they were “sending someone over” and I waited multiple times for however many minutes and they still had not sent someone over. Terrible service and they kept saying that everyone “wrapped up in something” there was literally an employee walking around yelling “good job, keep it up” doing absolutely nothing. Terrible Terrible place. Then when we came here about 2 months ago for my laptop they told me we needed an appointment so I had set one came in the next day and told us that the person required to fix my laptop wasn’t there made us come in and waste 3 hours just for the person to not be there. Disgusting place honestly no respect for customers or their time.