Best Buy Dearborn

0 stars. It’s only 1 because that’s the only way to submit this review. I’ve been into this store a lot over the years. This most recent time was one of the worst. I went into the store last week for a scheduled appointment with Geek Squad. After running all necessary diagnostics, I was told I had to schedule another appointment to drop my phone off for repair as the parts needed had to be ordered. When I went back for the repair, i was shocked to find that the parts had not come and my phone couldn’t be repaired. I asked why no one had contacted me to let me know as I wasted time and gas. His response, I’m not sure. I asked when the parts would be in, again his response, “I’m not sure.” At this point I asked for a manager because I’m not getting any answers. The manager said, “well I don’t know what to tell you, we give you the information provided to us from Apple, we’re just the middleman. Apple said 3-5 days.” I said it’s already been 3-5 days as this was my return appointment. I asked why I wasn’t contacted prior to my appointment, he explained that it was a valid point and he would ask the geek squad department lead upon his arrival to work. Again no help. I asked should I just go to Apple, he responded, “that’s you’re best bet.” I ended up having them cancel my claim so I could go to the Apple Store. I asked for paperwork to reference the canceled claim, it took over 20 minutes from him to come out to say that they were still on the phone with Apple to cancel the claim but they didn’t have paperwork to show the cancellation. I let him know I signed something prior to the appointment so explain what I signed. He said it was confirmation of claim submission. So where is the confirmation of claim cancellation? I asked why he just couldn’t tell me that before going in the back for 20 minutes to return empty handed. He again responded, “I don’t know.” I have never been to a store for help and every response was “I’m not sure or I don’t know.” What are you there for????? Nevertheless I went to Apple and the diagnostic they ran showed that I did not need new parts at all. But just a simple cleaning for the issues I did have. I feel like had the geek squad tech took more time to actual look at the problem, this all could have been avoided. They are ordering parts for things that don’t even need to be fixed in that way. The guy working name was Moe. If you have Apple products don’t take it here, you’re better off going into the Apple Store.

Love this pkace!

Desmond was extremely helpful, awesome employees, really knowledgeable and well managed! Thank you guys!!

Good