Best Buy Dearborn

Everyone greeted us made sure of what we're interested in purchasing and each department acknowledged us to help with products and services..

Staff really helped out

My experience at Best Buy was unacceptable, and it was entirely due to an employee named Austin. In my experience, he was misleading and failed to explain the procedure properly before taking action that affected my credit. He casually said, “Let’s see if you get approved,” without clearly stating that this meant applying for a Best Buy credit card. That lack of transparency is unacceptable. At many other companies, when they check to see if you qualify for financing, it does not automatically mean opening a brand-new credit card. That important distinction was never explained to me. He failed to clarify that the “approval” process at Best Buy actually involves applying for a credit card, which is a major omission when someone’s credit is involved. I only found out afterward that a hard credit inquiry was run, and now I’m stuck having to choose between two credit cards, one of which I never wanted and never would have agreed to if the process had been explained clearly. Because of this, my credit score dropped, and I’m now dealing with financial consequences that could have been completely avoided. He also said that he is the manager, and I do not know whether that is true or not. If it is, that makes this situation even more concerning. A manager should be held to a higher standard and should never allow this kind of misleading interaction to happen. This is not about the Best Buy brand itself it’s about who Best Buy allows to represent the company. Best Buy should be far more careful with hiring, training, and oversight, especially when employees are handling customers’ personal and financial information. This experience left me frustrated, angry, and disappointed. Best Buy needs to train their employees better because customers should not have to worry about their credit being affected due to vague language or careless sales tactics. Based on my experience, I strongly warn others to be extremely careful and to avoid dealing with this employee altogether.

great to be able to pick up what you want immediately.