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Frequently Asked Questions About Best Buy Dearborn
How do I check product availability at the Dearborn Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Dearborn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Dearborn stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Dearborn Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4545 reviews)
Rohnda M
September 03, 2026
1 out of 5
WORST CUSTOMER SERVICE EVER!! ABSOLUTELY UNACCEPTABLE.
Latresa W
August 26, 2026
5 out of 5
Thank you for your support!
Jameel D
August 25, 2026
3 out of 5
Felt rushed when asking questions and dismissed. Other than that the cashier was great nice and friendly.
Cole B
August 21, 2026
1 out of 5
Terrible experience with Best Buy Dearborn. Bought a tv that is suppose to come with a wall
Mount. It was the only one I could find with it being a TCL frame TV. I buy it 2 days ago. Then I take it home and there was no power cable for the TV in the box and there was no wall mount for it. So I call customer service and they tell me I can get those parts at the novi store. I go to the novi store and I’m there 2 hours just to be told I need to go back to the Dearborn store. I did a total of 2 hours of driving and wasting 4 hours of my life trying to get a simple tv mount and power cable which should have been in the box already while having a pregnant wife that could give birth any day now at home. All they could do is offer a gift card with a very small amount on it. $75 in store which essentially gets you nothing. I guess 4 hours of my life and $40 in gas was only worth that much on something that they messed up. If anyone wants a good experience you should avoid going to Best Buy especially the Dearborn location.
Response from Best Buy
August 21, 2026
Hello Cole,
Thank you for sharing your feedback. It's disappointing to hear that your TV purchase was missing key components and that resolving the issue required multiple store visits, hours of driving, and significant time away from your family. We can understand why this experience left you frustrated.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/Cs7niI)
Twitter/X (https://bby.me/v8q7sj)
Instagram (https://bby.me/XXjYUM)
When reaching out, please reference your Google Review 207781.