Best Buy Dearborn

Best Buy is one of the few stores that has GOOD customer service. I am grateful for their concern, staff who are always willing to help you.

My wife and I visited the Dearborn Best Buy to purchase an open-box TV listed online in "excellent condition." According to Best Buy’s definition, this means the item should “work and look like new,” be restored to factory settings, and include all original parts, packaging, and accessories. However, when we inquired about the TV, we were told by one of the employees, that the TV had been returned by a customer simply because it was too large. He claimed it was in new condition. I asked for the TV to be shipped to my house because it was simply too large to fit in my SUV and went to customer service to process that. The customer service employee had difficulties doing the transaction therefore called for help and someone showed up by the name of Dimitri supposedly a supervisor. Just before completing the transaction, I asked again if the TV was truly in "new" condition. Dimitri then called over a Geek Squad member, who informed us that the TV had actually been damaged, repaired by a third party, and was missing its stand — though it might include the cables. I expressed that this was a clear case of false advertising. The item was not in the condition described, and our time was wasted. Rather than apologizing, Dimitri responded dismissively, stating the open box discount was because of these issues. When I tried to explain that this wasn't the point, he began raising his voice, avoided eye contact, and finally told me to leave the store, pointing at the door and saying, “Get out of my store. I’m not selling you this TV.” He claimed he was the highest authority on site and refused to let me speak to anyone else. The interaction was deeply disappointing, unprofessional, humiliating, and disrespectful — especially from someone in a leadership role. Both my wife and I were shocked and upset by how we were treated. On our way out, multiple employees apologized for his behavior. We later contacted Best Buy customer service to formally report the incident and requested an apology. This was a very unfortunate experience that does not reflect the standards I expect from a company like Best Buy.

Walked in they didn’t say Goodmorning but the white lady that came in after got smiles and Goodmorning I had to figure out where the iteam I was looking for was I leave they speaking goodbye to the same white lady and again said nothing to im starting to think certain staff don’t really mess with black folks cause it’s the same with dang there every black person smh need new staff

Very busy