Best Buy Dearborn

My husband bought $500 Ray-Ban glasses, the meta gen 2 they came Same-day delivery, but the problem was when they got there. There was no charger and it was clearly cracked. honestly, a disappointment that you pay $500 and then you get a refurbished one which is insane. I called customer service and they offered to send send me another one honestly now I kind of regret buying them, but I’m gonna wait for the other pair and see if it’s cracked or if they even come with a charger how do you order something and not get a charger and you pay $500 and it comes cracked

Angel was by far the rudest.

I’ve purchased many items from Best Buy over the years from multiple locations and never had serious issues — except for the Dearborn location. This has consistently been the worst experience I’ve had with any Best Buy store. My latest order was for three TVs with scheduled home delivery. I paid in full and even waited nearly two weeks for the delivery date. After TWO MONTHS of delays, only one TV was delivered. I was then told one of the TVs had been accidentally sold to someone else, and for the third TV I was told I needed to come pick it up myself from the store — after paying for delivery. What made the situation even worse was the complete lack of customer service. I went to the store multiple times trying to resolve the issue, and nobody seemed willing to help — from regular employees all the way up to management. Even the general manager said he would “talk to the team and see what they can do,” then completely stopped responding. I also contacted corporate customer service and received no real help. This has been an incredibly frustrating and unprofessional experience, especially considering the amount of money I spent. I honestly cannot recommend the Dearborn location to anyone. If you value your time, money, and peace of mind, shop at another Best Buy location.

Had exactly what I needed for the bedt price. In a world without radioshacks, you need have to have a reliable place like this.