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Frequently Asked Questions About Best Buy Dearborn
How do I check product availability at the Dearborn Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Dearborn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Dearborn stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Dearborn Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4574 reviews)
Hassan K
October 25, 2026
5 out of 5
Youssef “Slim” took great care of me!!! I came in for a screen protector install and he really went the extra mile to make sure it was done perfectly instead of just rushing through it. Great experience overall, and easily some of the best customer service I’ve had at Best Buy.
Ramy H
October 22, 2026
1 out of 5
I walked in ready to purchase an iPad Air and walked out wondering what all the employees were actually being paid to do. This location had plenty of staff, yet getting someone to help a customer apparently required a miracle.
After five minutes waiting in the Apple section, I asked for assistance and was told someone would be right over. Another ten minutes passed. Nobody showed up. I finally left, drove across the parking lot to Target, and purchased the iPad quickly.
You lost a guaranteed sale because your team couldn’t handle the most basic part of retail: helping a customer who is ready to spend money. Absolutely embarrassing. If this is your standard of service, you might as well close the doors and make room for a business that knows how to operate.
Response from Best Buy
October 22, 2026
Ramy,
Knowledgeable and readily available employees are what should be available during your visit. We can imagine how you felt when this did not occur. To help eliminate reoccurrences, please send a private message to one of the following:
Facebook (https://bby.me/ueiu4r)
Twitter/X (https://bby.me/geNKu5)
Instagram (https://bby.me/wu0dWR)
In your message, please state that you are responding to Google Review 241856.
Saul L
October 21, 2026
5 out of 5
Todo muy bien expuesto, precios claros, personal amable dispuesto a ayudar continuamente.
Carol L
October 18, 2026
1 out of 5
Do better best buy I can see putting 2 wk return on tvs, washer dryer etc.But on co ax cable that was NEVER USED still has all the wrap wires on it. Some of us have things going on in our lives and we're not thinking about returning wire in 2 weeks. This is wrong all the way around Best But do better