Frequently Asked Questions About Best Buy Dearborn
How do I check product availability at the Dearborn Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Dearborn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Dearborn stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Dearborn Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4350 reviews)
Joe H
August 25, 2025
5 out of 5
So for good 👍
William Q
August 20, 2025
5 out of 5
Muy bien el servicio
Meghan H
August 15, 2025
1 out of 5
Just bought a laptop from them. Didn't come with the charger because it was an opened laptop. The sales associate never told me it was an opened laptop. I thought I was purchasing a brand new item. Now customer service will not send me a charger without me going back into the store. The store is 1.5 hours away from me.......ridiculous. Worst customer service experience I have ever had. All they have to do to make me happy is ship me the correct charger so I do not have to drive back to the store and they will not.
Response from Best Buy
August 15, 2025
Hello, Meghan,
Thank you for reaching out regarding your possible Open Box purchase. I can understand that purchasing an item open box can sometimes have missing parts that may be discounted due to the overall discount provided for the item not being "New in box" We would be glad to look into your experience if you would like to reach out to us on any of our Social Media Profiles below with Review 29769.
Facebook (https://bby.me/y6isxp), Twitter/X (https://bby.me/hgtp18), Instagram (https://bby.me/wjl7s1)
Sincerely,
^ Tommy
Julio R
August 15, 2025
4 out of 5
I bought the Sony speaker and the customer service was great!