I went in at 12:50 and waited almost an hour to get someone to help me. The service was terrible I spoke to whoever was at the front twice and they told me they were “sending someone over” and I waited multiple times for however many minutes and they still had not sent someone over. Terrible service and they kept saying that everyone “wrapped up in something” there was literally an employee walking around yelling “good job, keep it up” doing absolutely nothing. Terrible Terrible place. Then when we came here about 2 months ago for my laptop they told me we needed an appointment so I had set one came in the next day and told us that the person required to fix my laptop wasn’t there made us come in and waste 3 hours just for the person to not be there. Disgusting place honestly no respect for customers or their time.
Response from Best Buy
October 08, 2026
Hi, Reem,
Your feedback is valuable to us, and we greatly appreciate you for taking your time to share your experience as it helps us to continue to improve. We intend to provide a high level of customer service to all of our customers.
If there is something we can do to improve your experience, please get in touch with us on any of the following platforms:
Facebook ( https://bby.me/lnbJ5d)
Twitter/X ( https://bby.me/JBkfXo)
Instagram ( https://bby.me/oFIiWh)
Please mention your review #232331, so we can document your experience and/or if you have any questions.
Jessica H
October 08, 2026
I went to Best Buy in Dearborn on October 7, 2026 in hopes of purchasing a Samsung dryer that goes with my Samsung washing machine. When I entered the store, no sales associate greeted me. I walked past multiple sales associates and literally no one spoke to me. That is so rude and disrespectful to me. Then I go to the laundry area in the store and they hardly have any dryers. Plus there was not a sales associate in the area to assist me. Needless to say, I did not purchase anything and I will not return to this store due to the lack of customer service.
Response from Best Buy
October 08, 2026
Hello,
Not receiving the warm, heartfelt customer service you expected is upsetting. We would like to learn more about your experience. Please connect with us through a private social media message and mention review #232326 when reaching out.
Facebook (https://bby.me/TmaZH0)
Twitter/X (https://bby.me/SmsA5e)
Instagram (https://bby.me/2YIMqM)
I like Dollar Tree. They're cheap, they get a lot of nice stuff in there. And I like going there just to grab little odds and ends of little things. I think they're great. They even got some good makeup in their the ladies need to check out because it's name, brand make up some of that stuff. And they sell it cheap there. You got a couple, I'd say, one or two talk, the kind of woman they're older ones. The rest of them are pretty nice. Go check out the stores. They always got some great stuff in there
الموظفون كانوا جيدين بالمعاملة