Brandon C
December 12, 2025
Walked in to get a replacement screen protector. Got sent to the front, where I witnessed the male employee berating a female employee because she sent someone to him and he thought she shouldn’t have. Gross.
Response from Best Buy
December 12, 2025
Good Afternoon, Brandon,
We take concerns like this extremely seriously. We absolutely understand how you are feeling after witnessing this behavior in our stores. We would be happy to connect with you and review this situation further. Please start by sending us a private message on social media with your information. Make sure that you include your Google review case ID in your message: #86811.
- Facebook (https://bby.me/zv69iz)
- Twitter/X (https://bby.me/4rao39)
- Instagram (https://bby.me/o8xswx)
Aurora P
December 11, 2025
December 11, 2025 @ 645 p.m. Spent 10 minutes attempting to locate someone to assist us purchasing two Nintendo Switch 2's. And a PS5 Portal. We were completely ignored and when finally able to flag someone down, we were told "someone would be right over".
15 minutes later and still no store assistance.
Not surprised the store is overflowing with unsold stock. No one wants to sell anything.
Taking our business elsewhere. You should too.
Be owner my experience is grateful. I suggest you to come and try please .it was so awesome.
Customer miss guidance by Chad, unable to answer simple question, and after a long wait, he sends me back to the old line I was in, but did not return me to my spot, and let 3 customer go in front me. If they can manage a line, how do you expect the rest of the services to be? Do not recommend this branch.
Response from Best Buy
December 06, 2025
Hello, Steve,
We appreciate you taking the time to leave your feedback. Being pulled out of line and then moved back in line behind where you were, would be frustrating, so we can understand your concern. We would be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/wlsfxp), Twitter/X (https://bby.me/pwb5hk), or Instagram (https://bby.me/m9vved). Please reference Google Review #82707.