Best Buy Dearborn

Terrible experience with Best Buy Dearborn. Bought a tv that is suppose to come with a wall Mount. It was the only one I could find with it being a TCL frame TV. I buy it 2 days ago. Then I take it home and there was no power cable for the TV in the box and there was no wall mount for it. So I call customer service and they tell me I can get those parts at the novi store. I go to the novi store and I’m there 2 hours just to be told I need to go back to the Dearborn store. I did a total of 2 hours of driving and wasting 4 hours of my life trying to get a simple tv mount and power cable which should have been in the box already while having a pregnant wife that could give birth any day now at home. All they could do is offer a gift card with a very small amount on it. $75 in store which essentially gets you nothing. I guess 4 hours of my life and $40 in gas was only worth that much on something that they messed up. If anyone wants a good experience you should avoid going to Best Buy especially the Dearborn location.

Rating: 1/5 Stars" if i could leave 0 stars i would .I am deeply disappointed with Best Buy's service and product delivery. I purchased a washer and dryer and paid extra for delivery and installation, but it was a complete disaster from start to finish.To make matters worse, I had to take a full day off work to wait for them, only for the delivery team to completely come late to their scheduled time. When they finally arrived, they refused to install the new appliances. They just dropped them off and plugged them in to the electric outlet which i could have done myself . They also blocked the space in my laundry room . They didn't communicate a single thing to me, offered zero explanation, and just walked out of my house.When I reached out for support, it was impossible to get a live agent to help me. Best Buy kept my money for services they never performed, and I still haven't been given a refund for the installation or the haul-away. The complete lack of helpful staff, missing customer support, and unprofessional delivery crew made this an incredibly frustrating and stressful experience that cost me both money and time. I expect Best Buy to not only refund my money immediately but to compensate me for the lost wages and severe distress this entire ordeal has caused. Do not buy appliances from them. I DO NOT RECOMMEND THEM TO ANYONE....

Good customer service.

so I went there to buy a laptop for college and I knew nothing about it. The staff named Omar helped me a lot and the way he helped me was like he was buying for himself. I really enjoyed the conversation and the help I got and it took me over 1 hour to find the best one for me with his help. He definitely deserves a raise same goes to his co-workers where they helped me alot too. Highly recommend this place as they help and guide you through it.