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Frequently Asked Questions About Best Buy Dearborn
How do I check product availability at the Dearborn Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Dearborn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Dearborn stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Dearborn Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4524 reviews)
M.k S
August 05, 2026
1 out of 5
I purchased a brand-new appliance package from Best Buy for $2,600, including installation, parts, and insurance, but the delivery team dropped off open-box, scratched units and left the dryer vent unconnected, rendering it unusable. Customer service and Geek Squad admitted the error but only offered minor partial refunds, while the store manager was angry and unhelpful, dismissively claiming that selling item without box is normal because they remove it the store . I returned the entire order, purchased from Home Depot instead, and advise future customers to thoroughly inspect their deliveries to ensure they receive the brand-new items they paid for.
Response from Best Buy
August 05, 2026
Hello, thank you for leaving us a review. Knowing your new appliances will arrive in new condition is important. While appliances are often removed from the box prior to delivery, they should arrive undamaged. Can you please reach out to us on Facebook (https://bby.me/XwLF9Z), Twitter/X (https://bby.me/VTlDgB), or Instagram (https://bby.me/1aFLH3) with more information about your experience? Please begin your message with "This is regarding my Google Review #198812".
jerome S
August 03, 2026
4 out of 5
Good place
Sedhupathy K
August 01, 2026
5 out of 5
Many collections in Top most brands.
Staffs are friendly, informative and knowledgeable. Highly recommended to buy all the electronics items
Abraham K
July 31, 2026
5 out of 5
I picked up a "refurbished" xbox series x today. It was pretty dusty and not at all what I would expect from Best Buy. But the two people who helped me were fantastic. Very kind, very understanding, and very intuitive. Sometimes it's simply the way you treat people that makes all the difference, hopefully this xbox can stand the test of time. But as for customer service, they were fantastic.