Frequently Asked Questions About Best Buy Dearborn
How do I check product availability at the Dearborn Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Dearborn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Dearborn stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Dearborn Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4497 reviews)
ام س
June 26, 2026
5 out of 5
I ordered online and had to cancel it and go in. It took to long to process and charge my card. They were amazing in store so kind and fast. I was in and out with my new phone and case in under five min.
حسن ا
June 26, 2026
5 out of 5
I have been dealing with them for a long time; their products are excellent, and their customer service is good as well.
PARAPH L
June 12, 2026
5 out of 5
I needed a TV. Although I had to wander around the store quite a bit to find a specialist, once I got their help, it took only 10 minutes to buy the TV and leave. They really know what they're doing.
Eric J
June 11, 2026
1 out of 5
I waited 25 minutes before someone came over there to service.Me 3 people and asked me if they could help me.I was just trying to get some media glasses.No one came back the service at best.Buy in dearborn is terrible
Response from Best Buy
June 11, 2026
Hello, Eric,
Not getting the service you're wanting can be a frustrating experience, so we appreciate you taking the time to let us know about your visit. If you are still in need of assistance, or would like to formally document your review, please send a private message on social media. Please include Google Review 171509 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport