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Frequently Asked Questions About Best Buy Dearborn

How do I check product availability at the Dearborn Best Buy?
How do I check my order status?
My local Dearborn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Dearborn stores’ holiday hours?

Recent Reviews

4.1
(4350 reviews)
Joe H
August 25, 2025
5 out of 5
So for good 👍
William Q
August 20, 2025
5 out of 5
Muy bien el servicio
Meghan H
August 15, 2025
1 out of 5
Just bought a laptop from them. Didn't come with the charger because it was an opened laptop. The sales associate never told me it was an opened laptop. I thought I was purchasing a brand new item. Now customer service will not send me a charger without me going back into the store. The store is 1.5 hours away from me.......ridiculous. Worst customer service experience I have ever had. All they have to do to make me happy is ship me the correct charger so I do not have to drive back to the store and they will not.
Response from Best Buy
August 15, 2025
Hello, Meghan, Thank you for reaching out regarding your possible Open Box purchase. I can understand that purchasing an item open box can sometimes have missing parts that may be discounted due to the overall discount provided for the item not being "New in box" We would be glad to look into your experience if you would like to reach out to us on any of our Social Media Profiles below with Review 29769. Facebook (https://bby.me/y6isxp), Twitter/X (https://bby.me/hgtp18), Instagram (https://bby.me/wjl7s1) Sincerely, ^ Tommy
Julio R
August 15, 2025
4 out of 5
I bought the Sony speaker and the customer service was great!

About Best Buy Dearborn

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