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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Flint
How do I check product availability at the Flint Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Flint Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Flint stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Flint Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4482 reviews)
Aleena
March 10, 2026
1 out of 5
Terrible customer service. I tried to schedule an appointment and was hung up on four separate times. The automated AI intake system takes forever, so you have to sit on the phone for about 10 minutes before you can even reach a real person.
When I finally did get through, the staff had very little understanding of basic phone etiquette and customer service. The whole process was frustrating and felt like a complete waste of time.
They really need to improve their phone system and train whoever is answering the phones, because this experience was unacceptable.
Response from Best Buy
March 10, 2026
Hello, Aleena,
Thank you for taking time out of your day to share your feedback. Attempting to schedule a service should be a quick and easy process, so we can understand your concern. We would be happy to document your experience here on a corporate level and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/mEaArO), Twitter/X (https://bby.me/VwASNy), or Instagram (https://bby.me/QHrYu2). Please reference Google Review #127865.
Anwan P
March 08, 2026
3 out of 5
I always get good help and service at best buy. My only issue is that when it's time to checkout, its always seems to be only 1 cashier...with a line of 10+ people. You have 10+ employees walking around who,I feel,should be able to make checking out easier. But no... I come for 1 item and
find it in less than 3 min but it takes about 20-25 min before I can leave the store. If checkout was faster and better id give it 5 stars hands down.
Response from Best Buy
March 08, 2026
Hi, Anwan,
Thank you for sharing your review. We understand how important it is for your checkout experience to be quick and efficient.
So we learn more, please send us a private message on Facebook (https://bby.me/i5ilq5), Twitter/X (https://bby.me/dfe1hn), or Instagram (https://bby.me/vs3162). Please be sure to mention "Google review 127118."
Brandon K
March 06, 2026
5 out of 5
Awesome customer service! Jay Seay was very nice and helpful, made the experience a joy!
jolyn W
March 05, 2026
1 out of 5
Unable to talk to any Best Buy store directly. There phones go right overseas. If you are looking for something, if they have in store and you want someone to put their hands on. NOT GOING TO HAPPEN!
Response from Best Buy
March 05, 2026
Hi, Jolyn,
It definitely makes sense wanting to speak with someone at your local store, when needed. We would love to hear any feedback you may have and provide assistance if possible. To get started, please connect with us privately on social media with your name, phone number, and email. Please mention Google Review #126022 in your message. You can find us here:
Facebook (https://bby.me/ijn4z2)
Twitter/X (https://bby.me/7ojsui)
Instagram (https://bby.me/worg2z).