Best Buy Flint

Very disappointed in my experience so far with the Geek Squad. I dropped my phone off for a screen replacement on Sunday 9/27. The man helping me explained that they didn't have the proper parts in store to fix it so it wouldn't be a same day fix. He estimated it would be ready to pick up Tuesday 9/29. No problem. Tuesday the repair tracker still said it's in progress. I drop by the store for an update. A man at the geek squad counter tells me the part was delayed in shipping. Again, no problem. He gave me a FedEx tracking number for the part and told me about 24 hours after the part was delivered the phone should be ready. The part was delivered around 9:30am Wednesday 9/30. When Thursday morning rolls around the repair tracker still says in progress. This morning (Friday 10/02) the tracker is still saying in progress. My husband received a text saying we have an upcoming appointment for Monday 10/05. We did not make an appointment, so we were very confused. I called Best Buy and spoke to a customer service representative who told me the part had still not come in. He would not connect me to the store directly. He said Best Buy Flint does not take direct calls from customers. So i drove up to Best Buy. The man i spoke with at the geek squad counter told me they have the part they just need me to drop off my phone. I told him he has my phone and has had it since Sunday 9/27. He goes into the back for a while and comes back and tells me they accidentally shipped my phone to Apple! So now we have to wait until Apple either ships the phone back or sends me a new phone entirely. I asked for a refund, and he told me they cannot give a refund while the repair is in progress. I am beginning to think they lost my phone. That it wasn't shipped to apple and they're just saying that to cover their butts. But that is just speculation so we shall see. I'll update this review when (or if) I ever get my phone back. From my experience so far, I don't recommend taking any product to the Best Buy Geek Squad in Flint for repair.

Most waste of time place. waited for ever in line to find out they don't even have the product, but they have all the slips out there on the floor like wow

Bought a new shark it is awesome great price on sale for $219 . With their fantastic warranty it was $313 out the door

Only because of the people at the front getting orders loaded. The sales area online sucks.