Best Buy Flint

Went into the store to get two phones as I have an upgrade deal with Verizon. Waited a few minutes but the few employees in that section were busy with other customers, so tracked down another employee and asked about getting these phones. The employee went and got a Verizon phone rep named John. I talked to him for a moment and I asked if we would be able to do the phone transfer of the data from my old phones to the new ones, he said he could do that, however he stated he was on overtime already and was required to leave at 7pm (we were there around 6:15pm) and that we could make an appointment to come in the next day if we wanted the data to be transferred from the old phones to the new ones. Even if there was a hard restriction on leaving at 7, that was still 45 minutes to be able to work on the phone transfer. If I go into any normal store 45 minutes before close, I am not asked to come back tomorrow. If I go to a restaurant 45 minutes before close, I am not asked to come back tomorrow. I do not know if the employee just wanted to make sure he left at 7, or if he would have gotten in trouble if he stayed a few minutes over to help me, but either way it reflects poorly on the store. Either the employee did not want to do his job, or the store punishes employees for being over their time even when they are helping a customer. Either way, this store lost out on the sale of two phones.

Michael in the computer area was very helpful. He compared several printers for me, explained how to connect them to my internet, and he explained the return policy.

I visited the store today to purchase a laptop due to technical difficulties with the website and mobile application. The staff provided excellent assistance. While the specific item was unavailable, alternative options were presented. Ultimately, I opted to place an order for the initially selected model. The overall experience was positive.

Went to store to purchase and have car stereo installed . 3 times no employee in audio department. The last time I went in I asked another employee when the audio personnel would be in . She told me it's against the law for me to tell you his schedule !! Try tomorrow at 10am . That is his hours. I said the hours on the door say he should be there today at 10am and it's noon ! I wasn't offered help by a different employee or maybe given a number to call as to not make another wasteful trip . She was very rude . I dont recommend this best buy . We told the doorman the same and he said try back tomorrow at 10 am !! If you need a stero or one installed I dont recommend this store .