Best Buy Flint

Went to store to purchase and have car stereo installed . 3 times no employee in audio department. The last time I went in I asked another employee when the audio personnel would be in . She told me it's against the law for me to tell you his schedule !! Try tomorrow at 10am . That is his hours. I said the hours on the door say he should be there today at 10am and it's noon ! I wasn't offered help by a different employee or maybe given a number to call as to not make another wasteful trip . She was very rude . I dont recommend this best buy . We told the doorman the same and he said try back tomorrow at 10 am !! If you need a stero or one installed I dont recommend this store .

Adrian in the Geek Squad department was friendly, knowledgeable and made my experience very positive, quick and helped me with all of my questions.

The Geek Squad at the Miller Road in Flint, Michigan is awful. Bought my laptop on a Tuesday morning. I was told it word be 24 to 48 hours to load my software and transfer my data. On Thursday I was in the area and stopped at the store to check if my laptop was done. I was told by the clerk that they were working on it. They had a person off 1 day for a funeral and they put the whole department behind but they were working on it. On Saturday I still had not heard anything so after being on the phone for a half hour trying to get through I had to leave a message. When they called me back after an hour they had numerous lies about my laptop. They said staff had tried to call me 3 times and my phone showed not a working number. They tried 2 times on Tuesday and 1 time on Thursday. They couldn't work on my laptop until they talked to me because they couldn't get my password to work on old computer. I asked why I wasn't told that when I stopped on Thursday. I was told oh we don't know. So on Saturday I needed to make another trip there to do my password to get into the old computer. Walked in and the info they needed was on the paper I left with them. Asked if they couldn't get ahold of my by phone why not email me or text? They can't do that. Once the ticket is opened the only thing they can email is that it is complete and ready for pickup. I was able to pick it up on Sunday. Every drive is an hour round trip. I was not a happy person. When I picked it up on Sunday I asked if everything was ready because I had a meeting I needed it for that evening. They said yes. Well they forgot to tell me I would have to hook it up to my wifi and I didn't think about it so I was really late getting into my meetings. They also are real big on talking down to you like your a 5 year old. This was not a good experience. I hope other people have had better luck.

Was good