Sherry S
September 08, 2025
The store was not overly busy or full of customers, but I waited in the appliance department for several minutes before someone in a blue employee shirt came around asking if I'd already been helped. I inquired about a refrigerator and he pointed in the general direction of where I'd already been waiting for assistance, indicating that I could go find what I wanted myself, "or shop online". I said in a confused tone, "oh, I'm expected to help myself then?" After which, he promptly stepped away to speak with someone else.
I walked out.
Response from Best Buy
September 09, 2025
Hi, Sherry,
We can certainly see how an interaction like that would be off-putting. Customers should be able to find assistance when they're shopping for an appliance. If you'd like assistance or want to formally document your visit, please send a private message on social media. Please include Review 41336 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Friendly staff and quick service.
Solid Best Buy. Good selection, helpful staff, if a bit inexperienced.
The Geek Squad was Great.. especially Grant in prepping my new Dell.
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