Best Buy Flint

Fast service as soon as I walked in. Picked up online order. Was loaded and on may way in 5 minutes.

Super disappointed in the geek squad service I pay for the Best Buy gold membership so I’m supposed to get protection plans on all the things I buy after calling Best Buy and speaking to multiple people. They all assured me my monitor was covered because it accidentally got knocked over, They had me schedule an appointment and bring the monitor in which I did, and I told them exactly what happened to the monitor from the start. They took the monitor and had it sent out they said if they couldn’t fix it, we would get a gift card or we could get a new monitor if it couldn’t be fixed. Two weeks go by I got the call it’s ready to be picked up. I drive out to Best Buy to go pick up the Monitor get home and it’s still broken so we’re getting I had to call Best Buy and you can’t speak to anybody in the store. They assured me they were going to fix the problem that I could come in and get a new monitor so I had to wait two more weeks for another appointment. I get there and I’m explaining what’s going on and then all of a sudden when it comes down to me getting the new monitor now they’re telling me It’s not covered to get a new one. But they couldn’t have told me that over a month ago when I’ve been back-and-forth back-and-forth I’ve been on the phone with them six times And everybody had assured me that it was covered under their protection plan. I’m pretty upset about being jerked around wasting my time my money on gas to keep going back there all to be told something completely different. Apparently people don’t know what’s going on there because I stated from the gate exactly what happened to the monitor. Very disappointed in what I’m paying for!!

This store knowingly participates in credit card fraud. And when discovered, you cannot even call the store at the number listed because you are routed to an overseas call center who cannot connect you to the store or to a stateside corporate number. If you are a victim of this store, you are just screwed unless you speak to the store manager - that you cannot call - in person at the store. So, yeah, let my fire up my private jet and fly to Flint, MI to meet with the manager. This is regarding orders BBY01-807158275003 and BBY01-807158270010. Look them up and refute my claims here. My email is listed with the orders - feel free to send me an email.

Dwonne was extremely helpful and made the whole experience easy and enjoyable. Outstanding customer service.