Best Buy Flint

The Greeter looked like he didn't want to be there. Other than that, regular

Waited under the pickup order sign. A customer was ahead of me picking up an order. When it was my turn I was told to go to the cashier. They had one cashier checking people out, selling extended warranties, handling returns, checking out some orders and taking trade in items. There were now 3 people ahead of me all with a large amount of returns or items to buy on a Friday at 11:30am. I walked out and cancelled my online pickup order with trade in. I'm done with Best Buy.

Fast service as soon as I walked in. Picked up online order. Was loaded and on may way in 5 minutes.

Super disappointed in the geek squad service I pay for the Best Buy gold membership so I’m supposed to get protection plans on all the things I buy after calling Best Buy and speaking to multiple people. They all assured me my monitor was covered because it accidentally got knocked over, They had me schedule an appointment and bring the monitor in which I did, and I told them exactly what happened to the monitor from the start. They took the monitor and had it sent out they said if they couldn’t fix it, we would get a gift card or we could get a new monitor if it couldn’t be fixed. Two weeks go by I got the call it’s ready to be picked up. I drive out to Best Buy to go pick up the Monitor get home and it’s still broken so we’re getting I had to call Best Buy and you can’t speak to anybody in the store. They assured me they were going to fix the problem that I could come in and get a new monitor so I had to wait two more weeks for another appointment. I get there and I’m explaining what’s going on and then all of a sudden when it comes down to me getting the new monitor now they’re telling me It’s not covered to get a new one. But they couldn’t have told me that over a month ago when I’ve been back-and-forth back-and-forth I’ve been on the phone with them six times And everybody had assured me that it was covered under their protection plan. I’m pretty upset about being jerked around wasting my time my money on gas to keep going back there all to be told something completely different. Apparently people don’t know what’s going on there because I stated from the gate exactly what happened to the monitor. Very disappointed in what I’m paying for!!