I ordered an 85” Hisense TV on February 4th, with a Saturday, February 7th delivery, installation and haul away. A friend wanted my 60” so I canceled the haul away portion. Now, due to an apparent glitch, this also canceled my delivery date. I invited several friends over to watch the Super Bowl and now I’m not receiving the TV. Absolute garbage on Best Buy’s end. Throughly disappointed. I canceled the entire order and will be taking my business elsewhere. Do better. Your customer service is horrible!
Response from Best Buy
February 07, 2026
Hello, James,
Thank you for taking the time to leave a review. It can be really frustrating when something happens to an order to delay a delivery. If you would like to formally document your experience or are in need of assistance, please send a message on social media. Please include Google Review 114119 in your message.
Facebook: @BestBuy
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Twitter/X: @BestBuySupport
Always well taken care of
This best buy used to be great
Now its just so so 🥱