Best Buy Grand Rapids

Have an issue with a product purchased today, called the number listed and ended up in a call center. Two separate agents told us we needed to go in store and speak to the manager to resolve the issue. They could not connect us to the store manager over the phone. As we called the number listed, I don't know how else to contact the manager. I do not want to drive all the way back to the store to be told the manager isn't onsite/available or be told they will do nothing to resolve the issue. There is no reason I would need to be in store to have this issue addressed. Clearly, that's exactly their intent, to create enough hoops to jump through so we give up asking for support and service. Extremely ridiculous and disappointing. Most of my recent Best Buy experiences have been underwhelming. Unlikely that I'll shop there again.

Great selection of electronics. I had an issue with an online order and the store manager took the time to help come up with a solution. Great customer service.

About four days ago, I purchased a gray pair of headphones for $200. When I returned to the store to request a price match after finding the same headphones at Sam’s Club for $170, I was told the price match could not be applied because the color was not the same. I accepted that explanation and asked to return the headphones for a refund, which was processed. After receiving the refund, I explained that I wanted to repurchase two pairs of headphones—one black and one white, since Sam’s Club was offering those two colors at the $170 price. At that point, I was told that the store did not have white in stock. I asked what the closest color to white was so that I could still purchase two pairs, but I was told that unless I purchased two black pairs, the price match would not apply. At that point, I explained that my only option would be to buy both pairs at Sam’s Club for $30 less each. They repeated that they could not price match a different color. So I told them to keep the headphones, and I would just purchase them at Sam’s Club instead. I always like Best Buy but to let go a customer go that easy doesn’t seem like good business to me.

Employeees kind of say “hi” and then wait for you to say something. We pay $180 to Best Buy a year for them to cover care for all devices we have purchased. Went in with a pair of AirPods that are having some issues charging and no longer under AppleCare. Employee took one look and said “oh, sorry we don’t cover Apple products anymore.” Apparently this summer they stopped covering Apple products at this location because of the proximity to the Apple Store. We have all Apple devices so this $180 we have been paying is apparently for nothing. I read the terms and conditions on the sheet she showed us and this was not mentioned. Best Buy also never thought to inform their customers about this. The employee didn’t really seem to care and did not offer to get a higher up for us or anything. So it turns out they just didn’t think it was important information to tell their customers that the$189 we pay for “all devices” now covers nothing