They are impossible to get ahold of on the phone, and their geek squad people are all call center people who never know any answers to reasonable questions. The in person people are polite and friendly, but online the customer service is horrible.
Response from Best Buy
August 25, 2025
Hello, Jim,
Thank you for taking the time to reach out to us here on Google and share your experience. We understand how important excellent customer service can be to your experience, and we would be happy to take a closer look into this with you. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 34646.
Facebook (https://bby.me/qezp44)
Twitter/X (https://bby.me/baux4o)
Instagram (https://bby.me/c6z754)
We look forward to assisting you there.
Regards,
^ Brandon
Major Kudos to the sales staff and geek squad at Best Buy. I have made major purchases there over the past year related to a new Mac and mounting my flat screen tv on a wall and each time the Best Buy team has been super professional and helpful to work with. Besides also being very sharp in their respective domain areas. Thank you Best Buy!
Holly at the computer corner was extremely helpful
Stuff is too friendly when you enter the shop, but after that everything was fine. Went there to buy a laptop, I asked for what I wanted and I was all done in 10minutes. Also, they had the best price