I made an appointment and got in immediately. Person there was knowledgeable, friendly and helpful.
Over the years Best Buy has had great customer service and products. Unfortunately, this has changed. I went in to the store to return a new computer monitor that was defective right out of the box. I was told the return window closed 3 days prior and they wouldn’t take it back and exchange for a working monitor. I purchase thousands of dollars of electronics from Best Buy every year and am a Best Buy card holder. Not anymore. Card is closed and now Amazon will get my business. Very disappointing after being a loyal customer for over 25 years.
Response from Best Buy
October 06, 2025
Hi John,
Thanks for sharing your experience with us. We can understand your disappointment regarding being told that you weren't able to return your monitor outside of our return period. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/ea3mt7), Twitter/X (https://bby.me/tpqrff), or Instagram (https://bby.me/xdkqq8) and mention your "Google review #52502," we'll be happy to look into this with you and see what we can do to help out.
BUYER BEWARE: My elderly mother visited this location to exchange a laptop she purchased 2 days prior. It was unopened, new in box, with her receipt. She simply wanted a different color as when she purchased the laptop originally she was not asked which color she wanted, the sales person handed her a box and she checked out. This location informed her there would be a $70 restocking fee. I contacted Best Buy relations who informed me this was inaccurate and should not have happened since the laptop was unopened.
Kelsey went above and beyond to help us find an open-box deal on a tablet that was listed online! The staff is always so helpful, and multiple people checked in on us during the short time we were there.