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Frequently Asked Questions About Best Buy Grand Rapids

How do I check product availability at the Grand Rapids Best Buy?
How do I check my order status?
My local Grand Rapids Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Grand Rapids stores’ holiday hours?

Recent Reviews

4.1
(3030 reviews)
St K
October 06, 2025
1 out of 5
BUYER BEWARE: My elderly mother visited this location to exchange a laptop she purchased 2 days prior. It was unopened, new in box, with her receipt. She simply wanted a different color as when she purchased the laptop originally she was not asked which color she wanted, the sales person handed her a box and she checked out. This location informed her there would be a $70 restocking fee. I contacted Best Buy relations who informed me this was inaccurate and should not have happened since the laptop was unopened.
Kaylee C
October 04, 2025
5 out of 5
Kelsey went above and beyond to help us find an open-box deal on a tablet that was listed online! The staff is always so helpful, and multiple people checked in on us during the short time we were there.
Area W
September 30, 2025
5 out of 5
I went in and told the salesman exactly what I wanted. He got it for me and I walked out with my purchase. 5 days later the same item went on sale so I went back and asked if they do price adjustments and they do so I got $50 credited back to my card. That alone will make me a customer for life because they honestly don't have to do that. They choose to do that because it's good customer service. Plus the guy was super nice about it. I kind of expected an eye roll or something, but, instead he got it taken care of and sent me happily on my way.
Heidi D
September 27, 2025
5 out of 5
The google employee, Holly, was AMAZING! She was so knowledgeable and really helped up find a Chromebook that fit our needs. She didn't try to upsell us and she even told us about some parental controls we can use to help our daughter stay safe while using the Chromebook. Thanks Holly!

About Best Buy Grand Rapids

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