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Services Offered
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Frequently Asked Questions About Best Buy Grand Rapids
How do I check product availability at the Grand Rapids Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grand Rapids Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grand Rapids stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grand Rapids Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3124 reviews)
Steven K
November 02, 2026
1 out of 5
I was looking for a TV to replace my old one that broke. The people in sales back there weren't very helpful they were okay but not very good. They showed me a TV in the open box area that was discounted. Since I'm on disability and my wife is retired and we are raising are three grandchildren we went with the open box it was cheaper and they assured us let the TV have been gone through and that everything was in the box. I picked up the TV November 1. Sunday morning brought the TV home and set it up and found out it had the wrong cord. 25 minutes with Best buy customer service only to find out that it's in another country. Grab the cord with the TV and went back to the store to explain them what happened and get a new cord. They gave me a new cord free but I had to buy a remote. Plug the TV in and not one of the three remotes would connect to the TV. I went through Hisense troubleshooting troubleshooting places to try and figure out what's wrong. After spending all day Sunday trying to get the TV set up. I finally took it back apart and returned it this morning November 2nd Monday morning. I talked to the person in charge he didn't say he was a manager or assistant manager. Took my receipts went to the computer and issued me return receipts. Nothing for my time nothing for his people lying to me nothing for the fuel trips back and forth to his store. Nothing but a refund and I'm sorry. Oh he did ask if I wanted to buy another TV 😂 I told him I would never buy from Best buy again and I will make sure that others know what I went through. I have been a Best buy customer for years off and on it shouldn't be named Best buy anymore it should be more like Worst buy, buyer beware of the store
Response from Best Buy
November 02, 2026
Hello,
Thank you for sharing your experience. We're sorry to hear about the issues you encountered with your open-box TV purchase and the frustration caused by the missing components, setup difficulties, and multiple trips to the store. This is most certainly not the level of service we aim to provide.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/OTnTkw, Instagram: https://bby.me/j6mVGh, or Twitter/X: https://bby.me/ZOeIFK and reference Google review 247238 in the details you provide.
G K
October 31, 2026
2 out of 5
Un helpful
Tim C
October 23, 2026
5 out of 5
Other than having to wait for a sales rep, every time I have gone into the store, the service has been excellent. I had to repurchase a wall mount for my 75” TV, as I just moved into the area. I then purchased a new 55” TV, and followed up with a wall mount for that TV. Each time the sales rep was very helpful.
Eileen A
October 22, 2026
5 out of 5
Colin, was incredible to work with!! He was so patient with me, showing me how to work my first Apple Watch. (which I was real nervous to buys because I didn’t think I could learn to use it!!) I had lots of questions and he helped me with every one of them!! I would really recommend Colin for future clients. He’s awesome!