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Best Buy Grand Rapids
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Grand Rapids
How do I check product availability at the Grand Rapids Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grand Rapids Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grand Rapids stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grand Rapids Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2959 reviews)
Charles D
January 10, 2025
3 out of 5
We bought 2 otterboxes and 2 screen protectors. We paid to have them put on. After paying, they paged over the mic system 3 times for someone to help us at the geek squad desk, no one answered. We were sent to the geek squad desk being told it would be maybe a 5 minute wait. It ended up being a 25 minute wait for someone to help us at the geek squad desk. The kicker is We were helped after an employee seen us waiting for so long, he ran into the back and someone appeared with him from the back and got us out the door in five minutes. it is quite annoying to wait for someone 25 minutes for them to be just pulled from the back so easily. Though they did have a decent sale on the otterboxes. Customer service subpar. product sale decent.
Jeremiah P
December 23, 2024
5 out of 5
They have a very expanse catalog of electronics, with even more online that can get shipped to the store. The staff is very friendly and helpful
Lesa A
December 11, 2024
4 out of 5
Staff were helpful
K W
December 03, 2024
5 out of 5
Used the locker system for quick pick up of products ordered same day. Was ready for pickup within 15 minutes.