Best Buy Grand Rapids

Used the locker system for quick pick up of products ordered same day. Was ready for pickup within 15 minutes.

I want to give a special shout out to Dyna and her manager at the Beltline store in GR. Thanks for being so helpful at the customer service desk with my graphics card mistake. It was my fault I bought the wrong part, but that didn't seem to make a bit of difference to either of you. You got me fixed up and even turned me on to the right sales advisors - Josiah and Tyler - to help me decide to buy a new computer rather than try to patch up my old one. Good advice, and I'm way ahead because you and your manager know all about customer service - which is probably why you work in that area of the store. So, kudos to the Store Mngr who gets to make these choices. I wish I could remember the name of the gentleman who worked with you, Dyna, and seemed to be your manager in customer service. He also knew his job very well and turned me into a customer for life rather than making me feel like a pain with my questions and mistake about buying the wrong part. Happy Holidays to you both! I usually build my own PCs, but BB had a great deal going on a package with all the parts I would have used anyway. Josiah was the sales staff that was assigned to me and he did a good job of finding exactly what I was after. The best parts on the market. Tyler seemed to be the expert or manager in this dept and had all the answers we didn't have. The next day I went back for a part the manufacturer omitted and Daniel helped with more tech questions I had. Sam was also helpful about adding m.2 drives. The part I needed was a tiny screw and standoff for mounting the drives and Ricky in the geek squad took 15 minutes out of his backed up day to find spares in their parts bin. I had no idea there were so many different sized screws used by different manufacturers for this one purpose. It wasn't the tech manager's or Ricky's problem really, but he made it his and found the parts... with a smile and time to talk about using it right. I have to say, things do go wrong with tech. Alway has and always will. I saw a lot of complaining online about BB and even the computer I ended up buying. I could have problems with it, of course, but most of the problems w this box have turned out to be user setup error w an easy fix. It would be great if people didn't use feedback to air their negative sides - especially at thanksgiving time when we are blessed to even be able to buy this amazing tech. But that will always be true about humans also. So, for you who don't live like that... my gratitude to you all. And remember not to believe everything you hear or read - especially in our modern gossip columns/feedback posts. I have always had very great service at Best Buy and now I know they have a lot of expertise also. Thanks to you all. I am a happy customer and know you will be there for what I need for tech. Be proud you do a good job with kindness toward your customers - even during hectic holiday times. Happy holidays to you all at Best Buy GR on Beltline!

Great customer service helping me with a computer issue.

I had a great experience here! I came in looking for a new laptop. Lukas from the Geek Squad provided excellent service. He was very kind and personable. He listened to me and gave me his honest and best advice for my needs. Very knowledgeable. Then, Jay assisted in the check-out process. He even asked if I had any further questions about the laptop before checking out! He was kind and very helpful. Overall wonderful experience!