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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Grand Rapids
How do I check product availability at the Grand Rapids Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grand Rapids Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grand Rapids stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grand Rapids Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2974 reviews)
Starlin 6
March 15, 2025
5 out of 5
Good
Kerby K
March 12, 2025
1 out of 5
Very racist, this store watches black & Latino americans as if they are going to steal. Then no other attention/ customer service offered.
Response from Best Buy
March 12, 2025
Hello, Kerby,
Thank you for taking the time out of your day to leave a review. No one likes to be singled out, so I can understand your frustrating. We take accusations like this very seriously and would like to hear more. Please send us a private message on social media along with your name, phone number, and email to connect with a Social Resolution Specialist. Please mention Google Review 64918608
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan
Lynn W
March 10, 2025
5 out of 5
Holly and Jacob were super helpful and listened to everything we needed! Extremely satisfied with their attention to detail with what we were looking for.
Mark J
March 05, 2025
5 out of 5
Great ordering process using the Best Buy app. Quickly available with no shipping cost for in-store pick up The locker process worked great. Unfortunately, I haven’t been able to get the Amazon fire stick to work.