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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Samsung Open House
Trade-In
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Frequently Asked Questions About Best Buy Grand Rapids
How do I check product availability at the Grand Rapids Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grand Rapids Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grand Rapids stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grand Rapids Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3100 reviews)
Brian
August 22, 2026
5 out of 5
Greeted me at the door to tell me where to find thermal paste.
CKs P
August 18, 2026
1 out of 5
The store makes you jump through hoops to get a replacement on a screen protector for your phone! Apparently they don't keep them much over a year and then discard everything, because they're too old after one year????? ThatBS!!!!!
Also I'm not happy I have to register my old screen protector to try to get a new glass phone protector, then pay $10 in shipping!!! Not cool. Your store policies are BS!! I'm not going to be shopping here anymore. There are other places to go to get a phone screen protector!!! You guys SUCK!!!!
Response from Best Buy
August 18, 2026
Hello,
It's unfortunate that you weren't able to get the screen protector you needed in-store. We would like to speak with you more and get some additional information.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 205285 in your message to us.
X: https://bby.me/cQpJWm
Facebook: https://bby.me/db3otr
Instagram: https://bby.me/Znt15w
Robert N
August 17, 2026
5 out of 5
I went in, walked around and walked out.
Dylan W
August 15, 2026
1 out of 5
Had an employee swear up and down a monitor arm could hold the new monitor I was buying. Spoiler alert, it could not. I tightened it and it couldn’t even hold the monitor at any angle or even hold it up. Huge waste of $50
Response from Best Buy
August 16, 2026
Hi, Dylan,
Thank you for taking the time to reach out on Google with a review. We definitely understand the importance of receiving product suggestions you can rely on. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #204097 in your message. You can find us here:
Facebook (https://bby.me/1XSrSE)
Twitter/X (https://bby.me/QjRPco)
Instagram (https://bby.me/Ftf8CF)
We hope to hear from you!