Markeith was very helpful and gave us amazing service, we just got new ultras and he got them decked out with lifetime protection cases, camera protectors and screen protectors and pop sockets for my wife.
Had a great salesperson who was very knowledgeable
Found out yesterday that there’s a two-week limit on returns; unopened, receipt in hand. No getting around it so for an $8.00 “return” they’ve lost a customer for life! Found what I was going to purchase nearby. I wonder how many others think this is a “stoopid” policy!!!
Response from Best Buy
May 19, 2026
Hi, George,
Thank you for taking the time to leave feedback for us regarding your recent interaction. I can understand wanting support on a return exception.
Please note that our standard return period is 15 days, or 60 days for My Best Buy Plus and My Best Buy Total members. This is also printed on the bottom of your receipt. Here is a link to our Return & Exchange Promise: https://bby.me/3a218d.
If you would like us to take a closer look at your specific request, please feel free to send us a private message on any of the following social media platforms: Facebook (https://bby.me/ZafFuh), X (https://bby.me/EszTSQ), or Instagram (https://bby.me/2ydm63).
Please be sure to reference “Google review #154375” in your social media message.
Great customer service. Asked for an item, they found where it was in the store, it wasnt on the shelf, they went to the back to get one from the back and without me even asking brought out the item I was looking for and a open box version at a very good reduced price and asked me which one I wanted. Very good customer service.