Best Buy Walker

Charles at Geek Squad was great!

My husband went to pick up an order that Best Buy notified us was ready. K cool. Well he gets there and only one item is given to him. He inquires about the other item (Switch Joy Cons) and the employee doesn’t look or double check and says “this was all that was on the counter” Well I chatted online to ask if it’s ready or what. Yup it’s ready. We’ve been spending quite a bit of money here recently and now we have to go back again because an employee didn’t want to do their job. I was instructed to contact the store manager. lol, I have to take more steps for something because an employee was lazy. I understand this all sounds petty, people make mistakes. But he asked about the item and she couldn’t even be bothered to double check? Mistake is the wrong word, lazy is the correct word. I’m tempted to return all of our recent purchases just because why do I want to deal with the headache. And if I’m notified something is ready in the future I have to hope a person with some sense decides to give me the item I paid for. Ew. Gross behavior Best Buy, I’m not sure who the store manager is, but I’m sure that isn’t getting me anywhere. Keep your apologies, I’ll just be getting my money back.

Personal, helpful and fast service for a return I had to make.

I recently bought a Samsung tablet and smartphone. When I went to Best Buy, the sales representative suggested I buy a ZAGG screen protector for both devices because it has a lifetime warranty and I could easily replace it in the store. However, when I returned to Best Buy to replace my defective screen protector, they gave me the runaround and told me I couldn't do it in the store but must go online.