Walked in today about 3pm, learned lots about laptops, and walked out with a perfect laptop . Both Colleen and Elisha explained the differences and showed me options—even options that saved me money. The offered accessories and explained the warranties available. I truly enjoyed my time and am so happy with my choice. It inspires me to go back into a store for other items rather than shopping online.
Bought Apple tablet..great customer service
Natasha S
October 29, 2025
I stay 45 minutes away was told to bring my  son phone in. Said it wouldn't be more than 30$ get there and no they can't fix it today but 100-300$ they can and not the same day it would take 4 days or so.. Now the very next day I've been hung up on twice trying to understand why do I have to drive that far away just to say "fix the phone " or "order the parts"? Why is it so difficult to get an understanding? I hate Best Buy🙄 if I hope and pray my son leave them damn iPhone alone too much stress for me. Not worth it. I'll never purchase a thing from them. Ever!
Response from Best Buy
October 29, 2025
Hello,
Thanks for sharing your feedback with us. We understand being told one thing only to get to the store and getting different answers regarding your son's phone repair, isn't ideal. We'd be happy to review this further with you if you can send a private message on one of our social media platforms, Facebook (https://bby.me/kz7uwa), Twitter/X (https://bby.me/36k1ts), or Instagram (https://bby.me/a115gt). Please also mention your "Google review #62068" in your message to us. 
Good great service  showed what wanted
Left with it.