Best Buy Walker

My husband and I came in to Best Buy 04/11/26 to make an appointment for a stereo install for our son’s bday gift. Bryce assisted us with his first availability being 4/22/26 @ 10 am. My son and I arrive at 10am today and we have everything needed except one part which Bryce did let us know when we scheduled would be a possibility. No problem. Bryce looks at our equipment yes it’s older but, again all of this discussed at time of scheduling with us even make and model of car. Bryce tells us about 2 1/2-3 hrs for install and he’ll call us when finished or if problem arises. Great! Bryce calls at 12:18pm (10am appt time mind you and 2 1/2 -3 hr install time) lets us know he could not finish install due to him getting wrapped up with other things. Ok? Things happen! Understandable!!! Honestly! I truly understand. He proceeds to tell us on top of that he had a new hire and soonest he could get us back in is 5/3/26. We asked if there was anyone else who could finish it today or sooner than may 3? Bryce said no and did apologize and proceeded to give more excuses and if we wanted to reschedule. No. For one why are we receiving a call almost 2 1/2 hrs into install? ( I’ll explain more…) and your endless excuses and your fix is to come 2 weeks later? Respectfully No Thank you! So my son and I come to pick up his car and pieces of car just laying on drivers seat. Bryce asks of we could come back 30 minutes( this is the part … takes 30 minutes to put back these pieces but, 2 hrs and 18 minutes to realize your not going to be able to finish job?) We open the door to find Bryce playing on his computer and laughing and joking on phone. He speaks mostly to my son and said “ Really sorry! I could have probably gotten finished but, he was tied up for 4 hours on the phone w/ another customer. “ ? Ok we are customers too ? We scheduled a day and time for this service. Why does customer on phone take priority for 4 hours? Over our scheduled time and day that Bryce scheduled on 04/11/26?. I can tell you for a fact my sons car was barely touched and we could have received that phone call closer to 10:30am rather than12:18p It was clear Bryce didn’t want to work just like he didn’t on 04/11/26. ( I do want to mention Saturday install is closed which was 04/11/26 but! We were told by another employee and a manager ( Cody) from another department within Best Buy that “ Install” is closed but, Bryce is there and could just schedule us..) Its just highly disappointing ( If you knew us you’d know but, neither here nor there!) Bryce’s Customer Service today was extremely disappointing! As well as his solution to the problem.

Friendly staff... But the prices don't match online prices at all.. everything is at least 20% more expensive. Weird.

Always willing to give best deal

Waited 20 minutes for some mythical tv person who never showed then the Tv I was staring at for 15 minutes somehow jumped 70 dollars once I got to the register worst service I’ve ever experienced I’ll have to be SUPER desperate to go back into that hellhole.