This applies to GeekSquad: I won't trust these people with another machine again. They explicitly ignored directions and only caused more problems.
They did do what I paid them for, but they did more harm than good.
Response from Best Buy
October 10, 2025
Hello,
Thank you for taking the time to reach out and leave your feedback. Having your device repaired properly is always important, so we can understand your concern. We'd be happy to document your experience here on a corporate level and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/y7lae6), Twitter/X (https://bby.me/obwkib), or Instagram (https://bby.me/txn3j1). Please reference Google Review #53760.
Needed some new earbuds. They were super helpful.
Anthony N
September 08, 2025
Zachary from Samsung was probably the most helpful and kindest guy I’ve ever met to at any store. He was extremely helpful, understanding, and knowledgeable on everything I needed to know. Will definitely take the inconvenience to come back to the store to purchase the products at the store because they deserve it!
Thanks Zachary and thanks hiring staff!
We just bought a new refrigerator from them ...and are on #3 now. First two Frigidaires had huge gaps in the freezer drawer. The install tech also put a big scratch on the main face & didn't say anything.
Now we get a whirlpool & the doors are a 1/2" off & the tech says no way to adjust them. He takes pics & says we will have to get #4.
Then after #3 install...the tech didn't hook up the water line correct. We notice later as we seen water running thru into the basement.
We have hours & hours of transferring food to coolers etc etc.
Customer service department sucks. Call the 1 800 number - sit on hold forever, finally get thru, then get disconnected.
I finally get thru to Pedro. I ask how much off if we keep this defective one
(Doors off 1/2").
He says a 180 gift card (2000 dollar fridge).
Complete clown show ...and they sell defective junk.
Response from Best Buy
September 06, 2025
Hi, Mike,
We'd certainly be frustrated with that experience. Three fridges and you still aren't happy sounds like a nightmare. Please send a private message on social media. Please include Google Review 40214 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport