Best Buy Walker

Purchased a Nintendo Switch game code for $50. Tried to use it, it gave an error code saying “This code has already been used.” We ran through the Nintendo support steps, nothing worked. We went back to Best Buy and explained the situation and they would not do anything, just told us to contact Nintendo. We contacted Nintendo and they told us to talk to EA Originals, who told us it was an issue Best Buy would have to solve or refund. We called Best Buy, they asked for a whole bunch of irrelevant information including HOME ADDRESS (why?!!!). We were on the phone for 20 minutes with no progress on the issue. I don’t understand how it is okay for Best Buy to sell an already used code for $50 and not even offer a new code or in-store credit. **Update: Can confirm that reaching out for further assistance is not worth the effort. Best Buy will do everything in their power NOT to help you on the matter.** ***Also: If Best Buy expects to stay in business against competitors such as Amazon, they’re going to need to seriously up their customer service game.***

Very satisfactory,customer frienly & timely services. Always ready to clearly explain what is required & what is to be expected.

I stopped by to shop for a new laptop a few months ago. I knew I needed some help since I can barely find the power button by myself. Shopping was fairly easy with demo models, prices and stats plainly visible, but I still had questions. No less than 3 employees listened to my confused babbling and interpreted what I was trying to ask for. They ended up suggesting the perfect unit which happened to have a smoking hot clearance price. Fast forward to today. The computer and I are BFF. Everything works as it should. I'm typing this review on it right meow!

Some of the stock wasn't as full as we'd hoped! Helpful employees though