Best Buy has declined so badly. They have only been good for TV 📺's of late and thats not even true any longer. Amazon delivers and sets up, youll never have to borrow a van or truck again. I was in today for a return: Nope, not even with receipt and in unopened boxes totalling under $20. All you hear any more is "unfortunately". Best Buy is the next Blockbuster- No longer relevant!
Waited 8 days for a delivery of a fridge. They canceled my delivery date and rescheduled another ten days. 18 days. I asked the manager daniel Cuzzo if he could help me, since I am living at a cooler's. He shook his shoulder and said you can cancel your order there is nothing he could do. So I did and went to lowe's and got one delivered in two days.
Response from Best Buy
April 15, 2026
Hi, Shawn,
Thank you for taking the time to leave feedback for us regarding your recent order. I can understand expecting your item to be delivered in a timely manner, and we are disappointed to hear that this may not have been the case.
If you require additional support on this matter, you are welcome to send us a private message on any of the following social media platforms: Facebook (https://bby.me/hqoFMn), X (https://bby.me/ipbaIi), or Instagram (https://bby.me/BP2aLo).
Please reference “Google review #141779” when contacting us.
Any time I go to this store, the female host up front is always so rude and so unprofessional. She’s always on her phone. I’ve seen her on multiple occasions obsessed with taking pictures on her phone. Not interacting with the incoming customers but has the time during her job to be texting or she’s even just messing around. Overall does not do her job properly. Very immature for someone like her to be up front
Response from Best Buy
April 06, 2026
Hello, thank you for leaving a review. Can you please reach out to us on Facebook (https://bby.me/DaKUmS), Twitter/X (https://bby.me/FtxO4g), or Instagram (https://bby.me/hvgvy9) with more information about your experience? Please begin your message with "This is regarding my Google Review #138950".
Fun staff. Enjoyed socializing with the staff