Best Buy Holland

Ñot the same store as in past years. You can't call and reach anyone at the local store anymore. Then when you go back to the store the person you talked the day before does not work that day. Call center people struggle to speak English.

I had to get my screen fixed and set up the appointment. Which is fine. Then I show up and they said it’d take about 3 hours because there was an anti theft setting turned on that took an hour to turn off. Okay fair but they needed to reschedule for the next day with the exception that they had the screen in stock. Plus the Geeksquad associate helping me sounded very condescending the whole time. So I come the next day, there’s different associates there and they check to make sure they have the screen and I guess earlier that day someone else needed their screen fixed so there were no longer any screens in stock for my specific phone. I wish there was a better process on updating customers for these type of things when they are strict with the appointments and made a snarky comment about how I was a few minutes late because I had to run all over town to make it to their very strict appointment. Lastly, when I was speaking with the manager, he kept agreeing with me like he was going to do something about the issue when in fact I know he wasn’t going to do anything.

Great service. They fixed my issue quickly

This store needs to be shut down, they allowed someone to use a fake Best Buy card in my name at this location without identifying the guy first. I’ve shopped here before so I should already be in their system. This is unacceptable and I urge people to stop shopping at Best Buy as they do not protect their customers.