Christy B
January 05, 2026
Best buy is an okay place but they're too highly priced in their products only girls if I have to have my phone fixed through The geek squad that's inside at Sam's club
Could have used some help.Sales would walk by on their phones, not talking either, not helping customers.
Response from Best Buy
January 02, 2026
Hi, there,
Thanks for leaving a review. It can be frustrating if you aren't able to get the help you're needing while in a store. If you are still in need of support, please reach out on social media. Kindly include Google Review 99123 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
I have been in the phone for over 32 minutes to just get a question about ink answered. I have the call records. I just purchased a printer at this store yesterday, and I am considering returning it just because of this tiresome fiasco. I finally hung up...you win!!!
Kept getting transferred, 4 times, never got an answer and got tired of the repeatedly crap on the line while I waited. Oh, but everyones sorry right before they transfer me. Repeating the same messages 10-12 times while no-one wants to help is insanity. AI chat is similarly useless and a waste of time.
I will drive to Grand Rapids, an extra 20+ miles for me rather than use this location again. Spent that much extra time on the phone anyway.
Response from Best Buy
December 31, 2025
Hi Ray,
Thanks for sharing this review. We're concerned to hear about this experience and the issues you had when trying to get help over the phone, which we understand would be frustrating. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/0k2bit), Twitter/X (https://bby.me/fbqdsi), or Instagram (https://bby.me/hr1k3t). Please include the Google Review reference number #98547 when reaching out.
Friendly and helpful employees, got in and out quickly.