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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
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Frequently Asked Questions About Best Buy Jackson
How do I check product availability at the Jackson Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Jackson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Jackson stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Jackson Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2383 reviews)
Champion G
August 09, 2025
5 out of 5
I love browsing this store without people bugging me this location overall is much better than others I've been to.
Kevin C
August 02, 2025
5 out of 5
Very helpful people always!
Rachid M
August 02, 2025
1 out of 5
It's the worst place to buy from in the United States at the Jackson Michigan Best buy store I went to get a phone they give me a wrong one I open the box inside and we check it both the phone was wrong it's not the one I bought it was their fault they give me the wrong phone and they charged me $45 for restocking when it was there for
Response from Best Buy
August 02, 2025
Hello, Rachid,
Thank you for leaving us a review. It saddens me to hear that your recent visit was not a positive one. I understand the importance of getting the correct item, when making a purchase. We appreciate your feedback, and would like to formally document your interaction in our corporate system. Please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #23781” when reaching out on social media.
Regards,
^Ruby
Richard M
July 28, 2025
2 out of 5
Service is an afterthought...
Response from Best Buy
July 28, 2025
Hi Richard,
Thanks for sharing this review with us here. I'm concerned to hear that the service you received from us didn’t meet expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (https://bby.me/f7zecg), Twitter/X (https://bby.me/480vqk), or Instagram (https://bby.me/fhf5i2). Please also include the Google Review reference number #21733.
Regards,
^Caleb