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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Jackson
How do I check product availability at the Jackson Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Jackson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Jackson stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Jackson Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2493 reviews)
Blake J
August 25, 2026
5 out of 5
Helpful assistance
Allyssa W
August 23, 2026
5 out of 5
Great service with Geek Squad. Brett was our assistant and he was very friendly and helpful. Wonderful customer service skills and very polite. He was able to diagnose the issue with my girlfriend’s phone very quickly.
We also had great experience with the sales assistant Lexi. She was so sweet and helpful. Very happy to have bought the ipad from her
Terrilyn B
August 20, 2026
5 out of 5
The staff is very friendly, helpful, and knowledgeable. And their products are compatible with other stores.
kourtney L
August 14, 2026
1 out of 5
I placed and order online and it said it would be ready in an hour. I live an hour away and waited 2 hours to leave to get it. They told me it’s not ready and there is nothing they can do to help me. Genevieve was less than helpful and couldn’t be bothered to go to the stock room and ask about the order. I called customer service and talked to 4 different people there also and every one of them told me they can’t help me. So I wasted gas and 3 hours of my time trying to pick up an order that should have been ready and zero people could be bothered to take 5 minutes to help me get the item that was confirmed in the store by multiple people. So now I’m driving an hour back home just to have to turn around and come back yet again. Worst customer service ever. And I have worked retail and customer service my entire life. I know that there is something they could have done to help if they cared even a little bit about the customer.
Response from Best Buy
August 14, 2026
We understand the frustration when an order takes longer than expected to get ready. While most orders are ready in as little as one hour, validation with the bank can result in some orders taking longer to get ready. When placing a pickup order, we will notify you when it is ready so that you can avoid going to the store before then.
If you have additional questions or need of help, please reach out to us in a private message on Facebook (https://bby.me/DdFqtc), Twitter/X (https://bby.me/TCNxJT), or Instagram (https://bby.me/EHhsFz), and mention your Google review, 203333.