Best Buy Lansing

Cleaner than most Best Buys I have been to. The staff was very helpful, but not pushy. The only complaint is that a couple of the items I was looking for were not in stock, even though the website said they were in stock.

Very helpful at the counter for warranty information

Customer service is pushy and unhelpful. We hardly watch TV and just wanted a simple one. Joaquin kept trying to upsell us on accessories that cost more than the TV and telling us our choice was bad while attempting to upsell us on a TV that was 4x what we wanted to spend. We are considering just returning the TV and buying it elsewhere. Ruined us on Best Buy for good.

I purchased an open box Sony BRAVIA 9 advertised as being in Excellent condition, only to discover that the screen had visible streaks and marks all over it. The TV itself works, but the condition of the screen is far from what I would expect from an item advertised as Excellent, especially considering that the matte display is one of the TV’s main selling points. What makes this experience even more frustrating is the complete lack of follow up from the store. I received no response. I then spent considerable time trying to reach someone by phone, only to be transferred seven times without ever getting meaningful assistance. I understand that open box products may have minor imperfections, but there is a significant difference between normal wear and a product being inaccurately represented. Customers should be able to trust the condition descriptions provided by Best Buy, and when something goes wrong, they should be able to reach someone willing to help resolve it. Unfortunately, this experience has left me extremely disappointed with both the product’s advertised condition and the level of customer service I received.