How do I check product availability at the Lansing Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lansing Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lansing stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lansing Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2732 reviews)
Carlos L
January 07, 2026
5 out of 5
Very good
Amber S
January 07, 2026
1 out of 5
I’ll never shop here again.
Response from Best Buy
January 08, 2026
Good Morning, Amber,
We would be happy to learn more about the concerns you have regarding your recent shopping experience, so we can begin to assist you with these issues. To receive further assistance, please send our team a private message on social media, so we can partner you with a specialist. Make sure that your message includes your Google review case ID in it: #101974.
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A
January 06, 2026
1 out of 5
Had an online order. I got a pickup ready email. Went to pickup and they said it wouldn’t be ready until the 10th(the last day of the pickup window). Why would it be ready on the 10th when you have an hour in store pickup and I can physically walk and grab it myself now that I’m in store? Had to find someone else to help who figured out that the order was ready. Come on.
John s
January 02, 2026
1 out of 5
Don’t bother calling the store asking for pokemon card products. You’ll get transferred to a third party agent that make is hard to understand because of their strong accent who wont be of any help because they’ll tell you to go in store to find out about it.