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Explore our new shopping experience in Lansing.
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Frequently Asked Questions About Best Buy Lansing
How do I check product availability at the Lansing Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lansing Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lansing stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lansing Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2805 reviews)
iswallow m
September 30, 2026
2 out of 5
I have been inside this store 2 times in the last week and both times the store smelled like Cat Urine.
Amy V
September 29, 2026
5 out of 5
Fast friendly service
Kathrin D
September 22, 2026
1 out of 5
They moved locations, and Dident update it on Google maps, it took me an hour to find it for them to have reduced their selection.
Response from Best Buy
September 22, 2026
Hello, Kathrin,
Thank you for reaching out and sharing your experience with us. We strive to offer a wide variety of products and understand that your store visit did not meet your expectations. Please send us a direct message through one of our social media channels, so we can look into this further and see how we can assist.
Instagram (https://bby.me/PWl10U), X/Twitter (https://bby.me/InglbQ) or Facebook (https://bby.me/RLRMVs)
Kathleen W
September 21, 2026
5 out of 5
I purchased a new phone on Sunday Sept. 20, 2026. I waited approximately 5-10 minutes while the 2 employees were helping others. What stood out to me was the one employee made a point of telling me that he would be with me shortly. When he came to help me a short time later, it turned out to be the best experience that I've had in a store in quite awhile. (Typically not good experiences in other stores unfortunately) His name is Patrick Dear & I can't say enough great things. He was extremely helpful, kind & patient which meant a lot to me. To a somewhat older woman as myself & having little knowledge with regards to technology, I was very appreciative for his help.....calmly explaining things, answering my silly questions & going above & beyond. I hope this store recognizes what an extraordinary employee they have in Pat!! Thank you Pat!