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Come see our new look.
Explore our new shopping experience in Lansing.
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
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Frequently Asked Questions About Best Buy Lansing
How do I check product availability at the Lansing Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lansing Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lansing stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lansing Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2715 reviews)
Tyler O
December 12, 2025
1 out of 5
After buybests insanely stupid policy of making it literally impossible to contact an employee physically inside a store to ask about the condition of a specific open box item. The virtual call center associate provided me with completely inaccurate information about the item leading to me driving 1.5 hours to be extremely frustrated and annoyed that the TV was in worse condition than described and that there was literally no packaging with the item at all making it extremely difficult to move without damaging (65" TV). If it wasn't for the amazing customer service and empathy provided by the in store staff, especially Jacob who was going above and beyond to assist me with the situation I probably would have completely abandon the purchase and signed off of shopping with best buy entirely. Do better corporate this kind of garbage is nonsense. You make plenty of money to not be cutting costs and literally making it impossible (not hard. Impossible.) to talk to an in store associate.
Response from Best Buy
December 12, 2025
Hello Tyler,
Thank you for your feedback. We completely understand why you'd want to speak directly with someone in the store. However, we staff our in-store teams to focus entirely on giving customers who are physically present the best possible shopping and service experience.
To make sure your thoughts about this policy are formally documented, feel free to connect with us on message Facebook: https://bby.me/ov1yzq, Instagram: https://bby.me/qkyk7l, Twitter/X: https://bby.me/era04a. Be sure to mention your Google review 86638.
Shawn C
December 10, 2025
5 out of 5
The line was pretty quick and the service person was polite and efficient.
Tina N
December 05, 2025
5 out of 5
They were very helpful with a return then we purchased 2 things and they were very helpful
J D
December 05, 2025
1 out of 5
I called to ask about a product, I wish I could leave a review about the service but I never received any. The computer put me on hold for 10 minutes as soon as I called