Had bad experiences in the past, will never buy from them again. I dropped off three keyboards for recycling.
Past experience, corporate told me too bad...
Response from Best Buy
September 06, 2026
Hello, Karl,
We are sorry to hear that you had a negative experience in the past with Best Buy. Please reach out to us on any of our social media profiles below with Review 218685 for support and to chat with us more on your experiences.
Facebook (https://bby.me/IPisWp)
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Staff lead me to the items I needed. Made great suggestions!
The store itself was great. Customer service on the phone otherwise was horrible. I couldn't understand the woman with her foreign accent and ALL of her info for me was incorrect. Worst experience ever. But the two guys in the store did whatever the could to help the situation, so kudos to them in the saginaw st best buy in lansing.
All of the team members were very friendly, understanding, and helpful. I had a sticky return situation and they helped me out immensely. I cannot thank them enough for their hard work and positive attitudes. Amazing staff!