What's the point of listing a local number that any sane person would assume allows you to call your local store but oh no not best buy. That "local number" calls an AI chat bot that cannot connect you to your local store only someone in a remote call center who obviously cannot give you any information about anything specific to the location you are trying to reach.
Response from Best Buy
October 20, 2026
Hello. Thank you for your feedback when it comes to being able to reach your local Best Buy. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Please be sure to include Google Review number 240962.
Thank you.
Cleaner than most Best Buys I have been to. The staff was very helpful, but not pushy. The only complaint is that a couple of the items I was looking for were not in stock, even though the website said they were in stock.
ELIZABETH L
October 07, 2026
Very helpful at the counter for warranty information
Customer service is pushy and unhelpful. We hardly watch TV and just wanted a simple one. Joaquin kept trying to upsell us on accessories that cost more than the TV and telling us our choice was bad while attempting to upsell us on a TV that was 4x what we wanted to spend. We are considering just returning the TV and buying it elsewhere. Ruined us on Best Buy for good.
Response from Best Buy
October 05, 2026
Hello,
It's unfortunate your experience was a negative one. We understand why you would be frustrated with your experience in store. We would like to hear more about the concerns you have and document your feedback. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 230854 in your message to us.
X: https://bby.me/o38Edc
Facebook: https://bby.me/yEpBP1
Instagram: https://bby.me/3dH6Zc