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Come see our new look.
Explore our new shopping experience in Lansing.
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
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Frequently Asked Questions About Best Buy Lansing
How do I check product availability at the Lansing Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lansing Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lansing stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lansing Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2742 reviews)
Robert H
February 22, 2026
1 out of 5
Bought a remote car start for Xmas present, you can not call the store direct , no way to speak with an employee unless you go to store in person, the AI is useless and then the then the third world call center people are of no help, I just took back the remote start and got a refund, no one even asked why I was retuning, can't see this place lasting much longer.. pathetic...
Response from Best Buy
February 22, 2026
Hello and thank you for reaching out and sharing your feedback. If you need any assistance or would like to get your personal experience documented, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuy Support
Thanks!
Michael K
February 19, 2026
3 out of 5
I do like best buy, even with their prices being high.. I just can not stand every time i walk in the person in the door asking me why im there... Im there cause i want to shop and look around. I dont understand why they ask that. I am not lost. I am walking in for a reason. Just weird
Response from Best Buy
February 19, 2026
Hello, thank you for taking the time to leave us a review. Being able to look around and browse at your leisure is always an option when shopping in store. We ask what brings you in as you enter to see if we might be able to point you toward the items you are looking for. You are always welcome to stop in and shop around. Can you please reach out to us via private message on one of the following platforms so that we can document your thoughts on our corporate servers? Please begin your message with "This is regarding my Google Review #119451".
Facebook (https://bby.me/1zgp7j)
Twitter/X (https://bby.me/xx2ht9)
Instagram (https://bby.me/7dqbo1)
Robert W
February 17, 2026
5 out of 5
Best Buy truly is the best. The prices are reasonable and being a Best Buy plus member gets me extraordinary deals. Best Buy is my only place to shop for electronics and appliances.
Michael G
February 17, 2026
1 out of 5
Was in today. Could not walk five feet without an employee asking if I needed help or what was I looking for. I'm all for employees asking if I need help finding something but when I am asked every few feet is ridiculous so I walked out and went somewhere else to spend my money.
Response from Best Buy
February 17, 2026
Hello, Michael,
We can definitely appreciate the desire to have your space so that you can shop in peace. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #118673 in your message. You can find us here:
- Facebook (https://bby.me/b9mtgb)
- Twitter/X (https://bby.me/30v14y)
- Instagram (https://bby.me/mwp7kw)