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Come see our new look.
Explore our new shopping experience in Lansing.
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
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Frequently Asked Questions About Best Buy Lansing
How do I check product availability at the Lansing Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lansing Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lansing stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lansing Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2730 reviews)
A
January 06, 2026
1 out of 5
Had an online order. I got a pickup ready email. Went to pickup and they said it wouldn’t be ready until the 10th(the last day of the pickup window). Why would it be ready on the 10th when you have an hour in store pickup and I can physically walk and grab it myself now that I’m in store? Had to find someone else to help who figured out that the order was ready. Come on.
John s
January 02, 2026
1 out of 5
Don’t bother calling the store asking for pokemon card products. You’ll get transferred to a third party agent that make is hard to understand because of their strong accent who wont be of any help because they’ll tell you to go in store to find out about it.
Jesse C
December 31, 2025
3 out of 5
New store so wanted to check it out. Seemed really small, I miss the feel of the older store layouts. It didn't seem inviting/welcoming. Reminded me of a Mc Donald's. "Get you your food and get out the door as fast as possible." I enjoy browsing and finding cool tech to purchase. If you dont want customers spending time in the store, might as well go online only. Also first time in 20+ years I wasn't asked for my phone number for my best buy purchase in a store. I only spent $30 but it seemed really odd. Not sure if they are just trying to not give loyal customers rewards points or what was going on.
Response from Best Buy
January 02, 2026
Hi there,
Thanks for leaving your review. We appreciate you shopping we us, and would love to document your feedback. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 98669 in your message to us.
X: https://bby.me/ozkc0i
Facebook: https://bby.me/hjck8r
Instagram: https://bby.me/qkfk1f
E. H
December 30, 2025
5 out of 5
West side of Lansing Best Buy is the best