Best Buy Madison Heights/Troy

I am beyond disappointed with my experience at Best Buy. Less than two months ago, I purchased an Anker power bank for around $250. The device failed while it was still covered under the manufacturer’s warranty. When I returned to the store looking for help, I was simply told that because I was outside Best Buy’s 15-day return window, there was nothing they could do. What makes this even more frustrating is that I was never offered an extended protection plan when I purchased the power bank. Instead of making any effort to help me with the manufacturer’s warranty or pointing me toward a solution, I felt like I was brushed aside the moment they realized it wasn’t a simple return. To make matters worse, I’ve spent well over $8,000 at Best Buy in the last two years. You would think that kind of customer loyalty would count for something. Instead, I was treated like just another inconvenience. Customer service shouldn’t end after 15 days, especially when a product fails less than two months after purchase and is still under the manufacturer’s warranty. I wasn’t expecting a free replacement outside the store’s return policy—I was expecting someone to care enough to help me navigate the warranty process. This experience has completely changed my opinion of Best Buy. If this is how loyal customers are treated when they need help, I’ll be taking my business elsewhere. There are too many retailers that value their customers to keep supporting one that doesn’t.

Not coming back here by the experience, not professional people they helped me with one item. It wasn’t how he explained it now trying to return it. He keeps telling me past 14 days which is I came here before but the store was closed for outage power.

I was in line for Pokémon with my son for a drop last week. cool people. gentleman informed us they were having electricity problems and wasnt sure if they could open. he lets us know so we didnt waste our time. little things like that go along way. the store eventually opened and the young lady working the register seen me and my son eyeing the prismatic collection. she made sure to get us the last one before it was gone. she was so nice. young girl with longer black hair. thank you from my son.

Duane was very helpful and informative