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Best Buy Madison Heights/Troy
Services Offered
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Frequently Asked Questions About Best Buy Madison Heights/Troy
How do I check product availability at the Madison Heights/Troy Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Madison Heights/Troy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Madison Heights/Troy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Madison Heights/Troy Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5502 reviews)
Olivia D
January 14, 2026
5 out of 5
Each time I go here they are willing to help with patience. I know they probably say it's gonna be a while when they see me coming 😂
Kristy
January 06, 2026
5 out of 5
On 1/1/2026, I went in to upgrade my Verizon phone and spent over an hour working with Brooklyn to try to apply the promotions I had been offered. Brooklyn went above and beyond—she was on the phone with Verizon for nearly the entire time, doing everything she could to get them to honor the deals. Unfortunately, Verizon was extremely uncooperative. Throughout the entire experience, Brooklyn remained calm, professional, and genuinely helpful. I felt terrible that despite all her effort, Verizon’s lack of support meant she didn’t get the sale. Verizon later called me to apologize, which only confirmed how poorly the situation was handled on their end. Huge thanks to Brooklyn—you’re an absolute rockstar.
Cornelius W
January 05, 2026
5 out of 5
Good customer service
Alberto S
January 01, 2026
1 out of 5
Employees actively try to be unhelpful
Response from Best Buy
January 02, 2026
Hello and thank you for your review, Alberto.
Your frustration here regarding your recent experience is understandable. This is not the kind of experience we want our customers to have. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/888kr3)
- Twitter/X (https://bby.me/3jpr74)
- Instagram (https://bby.me/q3lc3k)
When reaching out, please reference your Google Review 99022.
Kindest Regards.