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Frequently Asked Questions About Best Buy Madison Heights/Troy

How do I check product availability at the Madison Heights/Troy Best Buy?
How do I check my order status?
My local Madison Heights/Troy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Madison Heights/Troy stores’ holiday hours?

Recent Reviews

4.1
(5342 reviews)
Clare K
May 30, 2025
5 out of 5
Fast and easy pick up, good selection
Damon R
May 30, 2025
1 out of 5
I had a terrible experience today at the Best Buy in Madison Heights, MI. I went today to pick up my order via curbside. I received a text asking me to pull up to the front of the store. Store employee Lindsay Pearson brought out one of my televisions. I got out my car to help her. I showed her the 4 digit code. I went to open my trunk and she let the tv fall off the dolly and it smashed into the rear of my car. She didn't apologize. Instead she says I can get you a new one. I said that's fine. Lindsay then says I need your trunk open and seats down because I have other things to do and I don’t have all day. I asked if she was having a bad day and can I see a manager. The manager on duty was Mimi Rasho. I explained everything to her. She apologized and said she would talk to her but that’s all she could do. I asked if someone else could help with loading the car. She replied yes but still came back outside with Lindsay. That showed me that my concerns weren’t being met and I have no faith that Lindsay will be reprimanded. Best Buy also makes it difficult to lodge a complaint. The customer service line will ask you what happened and then I was told that the store level would have to handle it. Then I was told I would have to write a letter and send it. So not only do I receive poor customer service I have to buy a stamp to send a complaint letter. That’s ridiculous.
Luis J
May 26, 2025
5 out of 5
Great support. Associate Chris and manager Vanna assisted me in an issue with an Apple Watch not being in the box. They showed great customer service and made sure I was taken care of.
Alp P
May 21, 2025
5 out of 5
Watch out for the 14 day return policy! Staff is excellent!

About Best Buy Madison Heights/Troy

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