Best Buy Madison Heights/Troy

Very rude staff. They don’t give your change automatically and will try to see if you forget it. I’ve had this happen multiple times, and it feels like they are trying to steal from customers. I would not recommend shopping here.

We had a very frustrating experience with Best Buy regarding an automatic start installation. My dad purchased the remote start and installation as a Black Friday gift. The day before the scheduled install, the appointment was canceled, and we were told it was because the part hadn’t been picked up? Which when my dad bought it, the guy said he will pull the part and have it ready for the install! When my dad called for help, customer service was unhelpful and simply told him to reorder the item online, ignoring the fact that it was purchased at a Black Friday promotional price, which was no longer available. I ultimately had to go into the store myself to get the issue resolved. After the installation was completed, I discovered another problem: the technicians installed the cover panel under the steering wheel over the hood-release lever, making it impossible to pop the hood. This required another trip back to the store to fix an error that should never have happened. Throughout this entire process, no manager has reached out, and there has been no proactive effort to resolve these issues. Every fix required me to physically go into the store, which was extremely inconvenient and disappointing. Do not recommend.

This is probably the worst location I've ever been to. I've bought a TV, a phone and a car stereo from this place. Every time I've had to flag someone down. I've had a girl up front call for help one time and it took so long I pulled up a chair from one of the checkout desks and started smoking hoping I'd get a response from someone, at least security. The girl hopped on the radio like 3-4 times. I appreciate the warehouse worker that helped me out this time, I believe his name was drew

Great store. friendly and helpful staff.