Frequently Asked Questions About Best Buy Madison Heights/Troy
How do I check product availability at the Madison Heights/Troy Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Madison Heights/Troy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Madison Heights/Troy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Madison Heights/Troy Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5508 reviews)
Valerie B
January 21, 2026
5 out of 5
Best Buy has great customer service. The Gel Squad plan, I highly recommend.
Nikki C
January 20, 2026
5 out of 5
Always had what I need. Good customer service and has everything you need.
Emely S
January 17, 2026
1 out of 5
Lack of customer service. Very rude. If I see the same people I had help me when I went, I’d rather turn around and go to another store.
Response from Best Buy
January 18, 2026
Hello, Emily.
We can understand wanting to get friendly and helpful customer service when shopping with us. If you still need some help, or have anything else that you would like to add, please send us a private message on social media. Be sure to include your review number in your message, which is 106044. We look forward to hearing from you.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Vagelis M
January 17, 2026
5 out of 5
Good location and clean. Friendly staff, Eager to help, answering questions in a professional manner. I found the printer that I was looking for my needs in a reasonable price.