Frequently Asked Questions About Best Buy Madison Heights/Troy
How do I check product availability at the Madison Heights/Troy Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Madison Heights/Troy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Madison Heights/Troy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Madison Heights/Troy Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5437 reviews)
Dave R
October 02, 2025
5 out of 5
Great Best Buy. Friendly staff and organized store. They install screen protectors for 8 extra bucks. Totally worth it.
Erik S
September 27, 2025
1 out of 5
Purchased a tv from the Madison heights store to reserve it after being told it was in stock, drove an hour to pick it up, and was told it was out of stock and wasnt available due to an inventory issue. Won't be going here again.
Response from Best Buy
September 27, 2025
Hello, Erik,
We appreciate you taking the time to leave your feedback. Having your order delayed because of lack of stock can be frustrating, so we can understand your disappointment. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/ydbfa4), Twitter/X (https://bby.me/xxiw24), or Instagram (https://bby.me/yeak1r). Please reference Google Review #48907.
Astryd P
September 26, 2025
5 out of 5
The best prices! and they always guide me to the best product. Cost-quality. Thank you!