header_logo

More to Explore

Frequently Asked Questions About Best Buy Madison Heights/Troy

How do I check product availability at the Madison Heights/Troy Best Buy?
How do I check my order status?
My local Madison Heights/Troy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Madison Heights/Troy stores’ holiday hours?

Recent Reviews

4.1
(5616 reviews)
Joey B
October 27, 2026
1 out of 5
went there on a Monday. ignored except for location of the items. sales lady walked away. cashier was not interested . cashier right there over by the item. 2 positions promised a person to held. nothing doing i bounced went to office depot.
Response from Best Buy
October 27, 2026
Hello, thank you for leaving us a review. Can you please reach out to us on Facebook (https://bby.me/iueVZk), Twitter/X (https://bby.me/sr9JJk), or Instagram (https://bby.me/6AOa7g) with more information about your experience? Please begin your message with "This is regarding my Google Review #244255".
mark m
October 27, 2026
5 out of 5
We went to Best buy to visit their geek squad to fix my girlfriend's iPhone which was locked and they were able to unlock it and get it working again within 20 minutes. During this 20 minutes I found shopping there and excellent experience. I got to sample the new meta smart glasses and was told how to operate them. I actually am considering buying the product based on the salesman's presentation. Was a fun experience that I originally thought would be boring but it was anything but.
Sharon P
October 25, 2026
5 out of 5
Really quick service and store was well stocked
SH
October 16, 2026
1 out of 5
Horrible Customer Service at Best Buy Madison Heights! The store manager’s attitude was even worse than the customer service. Despite purchasing an item less than seven days ago, they refused to honor Best Buy’s own online price, offer a price adjustment, or let me return and repurchase the item. They claimed each store can set its own policies and pricing, regardless of Best Buy corporate. Absolutely unacceptable customer service and a disappointing lack of consistency. Best Buy corporate needs to address this issue.

About Best Buy Madison Heights/Troy

bestbuy.com