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Best Buy Madison Heights/Troy
Services Offered
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Frequently Asked Questions About Best Buy Madison Heights/Troy
How do I check product availability at the Madison Heights/Troy Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Madison Heights/Troy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Madison Heights/Troy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Madison Heights/Troy Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5570 reviews)
Sam S
June 27, 2026
5 out of 5
Great clean location
Well organized
Plenty of informed staff ready to help
Quick and fast service
Branden R
June 26, 2026
5 out of 5
Excellent customer service
Jess J
June 25, 2026
1 out of 5
Whoever was working the pickup order area on June 23, 2026 around 1230, I'd like to know who picked up the Xbox Series X 1TB Console with Xbox Wireless Controller - 4K Gaming - 120FPS, because it wasn't me. Did you even check for an ID? Even UPS does that. Did they show you a confirmation email? I found out someone bought it with my card about 11 hours earlier. I'm not anywhere near Michigan and haven't visited the state in over a decade.
Whoever decided they could just use my card for two purchases over $500, I hope you feel guilty for taking food and other essentials away from another family, so you could have a gaming system or worse, hock it on eBay or something. We give to our community and to people outside of our community, when we can. We help out our neighbors, friends, and family, without asking anything in return. I hope you smiled nice and big for the Best Buy cameras and wore clothing identifying where you go to school or work!
Raguram S
June 21, 2026
5 out of 5
The Staff were very helpful