Each time I go here they are willing to help with patience. I know they probably say it's gonna be a while when they see me coming 😂
On 1/1/2026, I went in to upgrade my Verizon phone and spent over an hour working with Brooklyn to try to apply the promotions I had been offered. Brooklyn went above and beyond—she was on the phone with Verizon for nearly the entire time, doing everything she could to get them to honor the deals. Unfortunately, Verizon was extremely uncooperative. Throughout the entire experience, Brooklyn remained calm, professional, and genuinely helpful. I felt terrible that despite all her effort, Verizon’s lack of support meant she didn’t get the sale. Verizon later called me to apologize, which only confirmed how poorly the situation was handled on their end. Huge thanks to Brooklyn—you’re an absolute rockstar.
Alberto S
January 01, 2026
Employees actively try to be unhelpful
Response from Best Buy
January 02, 2026
Hello and thank you for your review, Alberto.
Your frustration here regarding your recent experience is understandable. This is not the kind of experience we want our customers to have. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/888kr3)
- Twitter/X (https://bby.me/3jpr74)
- Instagram (https://bby.me/q3lc3k)
When reaching out, please reference your Google Review 99022.
Kindest Regards.