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Best Buy Madison Heights/Troy
Services Offered
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Frequently Asked Questions About Best Buy Madison Heights/Troy
How do I check product availability at the Madison Heights/Troy Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Madison Heights/Troy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Madison Heights/Troy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Madison Heights/Troy Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5342 reviews)
Clare K
May 30, 2025
5 out of 5
Fast and easy pick up, good selection
Damon R
May 30, 2025
1 out of 5
I had a terrible experience today at the Best Buy in Madison Heights, MI. I went today to pick up my order via curbside. I received a text asking me to pull up to the front of the store. Store employee Lindsay Pearson brought out one of my televisions. I got out my car to help her. I showed her the 4 digit code. I went to open my trunk and she let the tv fall off the dolly and it smashed into the rear of my car. She didn't apologize. Instead she says I can get you a new one. I said that's fine. Lindsay then says I need your trunk open and seats down because I have other things to do and I don’t have all day. I asked if she was having a bad day and can I see a manager. The manager on duty was Mimi Rasho. I explained everything to her. She apologized and said she would talk to her but that’s all she could do. I asked if someone else could help with loading the car. She replied yes but still came back outside with Lindsay. That showed me that my concerns weren’t being met and I have no faith that Lindsay will be reprimanded. Best Buy also makes it difficult to lodge a complaint. The customer service line will ask you what happened and then I was told that the store level would have to handle it. Then I was told I would have to write a letter and send it. So not only do I receive poor customer service I have to buy a stamp to send a complaint letter. That’s ridiculous.
Luis J
May 26, 2025
5 out of 5
Great support. Associate Chris and manager Vanna assisted me in an issue with an Apple Watch not being in the box. They showed great customer service and made sure I was taken care of.
Alp P
May 21, 2025
5 out of 5
Watch out for the 14 day return policy! Staff is excellent!