Best Buy Madison Heights/Troy

Customer service was great!

I went in there about the 17th of last month and I spent close to 6000 on 4 laptops and on TV. Two of the laptops had to be delivered and they said they would require a signature which was great. At least I felt they would be safe. We the first one showed up and I called the wife to let her know it was there as they didn't even knock on the door I went back to the store and informed them of then and they said the next one would be fixed. Well on the 24th of March the second one shows up and again no signature require and no one was home. By the time we got home from secretary of state it was stolen. I contacted FedEx right away and jumped though all the hoops and was told to call best by after a week. I contacted best buy though the website and after a little run around and everything they denied my claim in which I appealed and again denied and I was then told to go to the store and those at the store are even worse. In the end I'm out about 1400 bucks and someone got a new pc. The sad part the police said they couldn't do much. Because of the type of thief they would need to be caught in the act. Customer service contacted me here as you see and I did reach out to them again and like the last few times I talked to anyone there it was pointless. Best buy and thier employees do not care about customer service. Take you business someplace else. It is that simple. Posting this for every store because this is not a store problem but a company problem where they shaft customers.

Best Buy is one of those places that always has the best deals. One of the best things that they offer is price matching AFTER you have purchased your device within a few days. If the price ever goes down, you don't have to return the product and purchase it again, just head over to their customer support and they will refund you the amount it went down by, truly amazing, you never feel guilty anymore. As for their actual customer service, they always have people walking around ready to help, very professional, would recommend for any new devices and open box deals.

Don’t come to this store and definitely don’t come to their geek squad if you need a phone repair because you will be waiting almost a month just to fix a crack. They definitely won’t answer your calls nor return call backs forcing you to drive to the store. If you have to drive an extra mile to a different location please do it. Your time will be wasted here.