Best Buy Madison Heights/Troy

I waited in Car Audio section for 30 min for help. I wanted a car stereo, that was locked up on the top shelf. I was told someone would help, no one ever showed up. I left with nothing. Crazy because the store was pretty empty of customers. Nice appliances though I won't be returning.

Has a lot of stuff prizes are cheap and the products have good quality

The host Gabby at this Best Buy was extremely unprofessional and made for a terrible customer experience. She repeatedly swore while speaking to us, acted irritated from the start, and behaved like she hated her job. Her tone was rude, dismissive, and completely inappropriate for someone in a customer-facing role. Instead of helping, she seemed annoyed that we even approached her. There was no effort to be welcoming or professional, and the constant negative attitude made the interaction uncomfortable. Employees representing a retail store should not be using profanity or openly showing hostility toward customers. This behavior reflects poorly on the store, and it’s something management should address. Customer service at the front of the store sets the tone for the entire visit, and this experience was unacceptable.

Lazy worker with the biggest attitude and glasses. I didn’t get the name but she came and started being disrespectful. She instantly said it won’t fit in the car even tho we have a full sized suv. Her coworker tried to convince her but she had a very bad attitude. Me and my brother ended up fitting it with ease. I didn’t catch her name but very rude attitude. The coworker said he can hold the tv but she suggested otherwise for no reason.