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Best Buy Madison Heights/Troy
Services Offered
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Frequently Asked Questions About Best Buy Madison Heights/Troy
How do I check product availability at the Madison Heights/Troy Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Madison Heights/Troy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Madison Heights/Troy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Madison Heights/Troy Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5416 reviews)
Bog B
September 12, 2025
1 out of 5
Took a drive, had me buy a 2TB but only got 1TB when I bought 2TB. Went back to fix because it couldn’t load anything had an older man make a comment about “common sense” and giggled when we stated nothing worked and we had a problem with windows bit-locker, 2nd time there when I got home I opened my girl up and found out that I was missing my drive and had 1TB not 2TB. If you want a place that will waste your time money and mess up your pc this is the place for you. If i don’t get my stuff back or my stuff properly fixed I will look at my legal options or go straight to corporate to report this store Better yet I’ll do both. Very unprofessional and unhelpful.
Eggy B
September 12, 2025
1 out of 5
Please do not believe any special offers that the store agent tells you. Especially if you get rewards after buying a membership, they are deceiving you.
Response from Best Buy
September 12, 2025
Hello Eggy,
Thanks for reaching out and letting us know about your interaction at the Madison Heights location. Were you interested in a specific promotion? If you received incorrect information I can see how that would be a issue for you. I'd like to see if I can get you the information you need. Can you reach out to me at one of the links below? Just reference Google Review #42612 in a private message.
Facebook (https://bby.me/52tw39)
Twitter/X (https://bby.me/2afkw2)
Instagram (https://bby.me/j040tt)
Thanks,
Daniel B
September 10, 2025
1 out of 5
We just purchased all new appliances for our kitchen. The products work great but the major issue was the installation by Best Buy’s service party. They came out 3 times to stop the dishwasher from moving in its place. The technicians upon arrival for the third time seemed stressed as they walked in with an attitude. We explained the issue and the technician mumbled something unprofessional so I pulled my phone to record and they left without finishing the job. It’s amazing how companies forget to teach employees who are in contact with customer how to act when in someone’s home. What ever happened to good service technicians?
Jessie C
September 08, 2025
4 out of 5
Geek Squad employee Emmanuel replaced my cracked glass phone cover and was friendly and detail oriented.
Josh in Microsoft area was a superb sales and tech advisor, he was extremely patient and kind. He made sure we had the all in one touch screen computer to fulfill our home office needs and a wifi booster for our security cameras. He made our shopping experience easy and enjoyable.