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Best Buy Madison Heights/Troy
Services Offered
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Frequently Asked Questions About Best Buy Madison Heights/Troy
How do I check product availability at the Madison Heights/Troy Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Madison Heights/Troy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Madison Heights/Troy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Madison Heights/Troy Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5457 reviews)
TAER J
November 17, 2025
1 out of 5
I hope someone from Best Buy management sees this.
I’m a Best Buy Total member and purchased a Microsoft Surface from Best Buy with a keyboard included. The keyboard stopped working, so I took it to the store. They took the device and told me it would be sent for repair, and I paid around $80 for the service.
Today, I was notified that the device was ready for pickup. However, when I arrived, I was told I needed to buy a new keyboard and that the warranty wouldn’t cover it because the keyboard was part of the original package, and Microsoft allegedly refused to replace it. This is frustrating because I purchased both the device and the keyboard from Best Buy, and I also pay for a Best Buy Total membership that should cover these types of issues.
I essentially paid $80 for nothing, while a new keyboard costs only $100 — which makes the whole situation feel like overcharging. I hope management reviews this case because this experience does not reflect well on the value or credibility of the Best Buy Total membership. THIS IS ( WORKE ORDER # 0414-251108-17250) .
Anwar M
November 11, 2025
5 out of 5
Great people great prices
R T
November 09, 2025
1 out of 5
yall lame as hell for selling me an open box tv without all the parts fr. Goofy ahh dude tryna sell me a membership too.
Response from Best Buy
November 09, 2025
Hello,
Thank you for sharing your review with us. We would like to follow up with you to learn more about your open-box purchase.
Please send us a private message on Facebook (https://bby.me/83lw1o), Twitter/X (https://bby.me/vbk7t3), or Instagram (https://bby.me/1xxri4). Please be sure to mention "Google review 67013." Thanks!
Daniel E
November 09, 2025
1 out of 5
Can't call the Madison hts store & I'm a half mile away.! Insane you must not want my business, if your gonna take my money you need to take my calls. Will look elsewhere for my electronic needs
Response from Best Buy
November 09, 2025
Hello, Daniel,
We can definitely understand the desire to speak with someone at your local store before making the trip, when needed. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #66895 in your message. You can find us here:
Facebook (https://bby.me/hilq1q)
Twitter/X (https://bby.me/pf25iy)
Instagram (https://bby.me/jbdqdz)
We hope to hear from you!