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Best Buy Madison Heights/Troy
Services Offered
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Frequently Asked Questions About Best Buy Madison Heights/Troy
How do I check product availability at the Madison Heights/Troy Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Madison Heights/Troy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Madison Heights/Troy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Madison Heights/Troy Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5511 reviews)
Austin L
January 27, 2026
1 out of 5
Lies about discount code over the phone.
Matt
January 27, 2026
1 out of 5
Tried to buy a TV but Manager Duane and his team could not have made it harder or more unpleasant. Arrived for curbside pickup with confirmation email identifying me as individual for pickup. Duane refused to help and simply said his side did not show me as pickup. I attempted to show him my confirmation email FROM BEST BUY, W/ me as pickup individual. His response was “I don’t care what you show me”. While in the store in front of Duane I called target across the street, confirmed the same TV was available for the same price. Canceled my order with Duane and spent my $500 at Target. Thanks to Duane, I’ll never shop Best Buy again but will certainly go to Target. You would think selling identical consumer products at identical prices with competition 1/10th of a mile away, Best Buy would try to specialize in the customer experience. Not Duane though. He made it clear he does not care about customers in his store. I tried really hard to spend my money there, Duane convinced me not to.
Valerie B
January 21, 2026
5 out of 5
Best Buy has great customer service. The Gel Squad plan, I highly recommend.
Nikki C
January 20, 2026
5 out of 5
Always had what I need. Good customer service and has everything you need.