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Best Buy Madison Heights/Troy
Services Offered
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Frequently Asked Questions About Best Buy Madison Heights/Troy
How do I check product availability at the Madison Heights/Troy Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Madison Heights/Troy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Madison Heights/Troy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Madison Heights/Troy Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5552 reviews)
Shirley H
April 25, 2026
5 out of 5
Very helpful staff
dnegeL
April 22, 2026
1 out of 5
If could give zero dates I would. I get how times changed and so have the state of the world but for honest sakes ALL BLACK PEOPLE DONT STEAL. I wanted to buy a TV, game system, mouse pad and headphones. The moment my family and I walked in, all eyes was us. Had other people walk in behind us but we were approached over 15 times asking if I needed "help" while browsing. One of the other customers left because of how uncomfortable it made them feel. Second was that they had no one in the store to unhook a TV display because you have to be "certified". Literally 6 employees huddling, laughing and watching me but no one can unmount a TV all of a sudden. As I was walking around shopping for things I kept being approached, "are you finished"? "Let me take that for you". Very very unpleasant experience. Went to a different best buy and was never treated like that, plus I ended up having multiple team members help unmount a TV that didn't need to a certification for. Smh. Do better.
Response from Best Buy
April 22, 2026
Hi,
We understand having a very unpleasant experience is upsetting. Allow us to hear more about it. Please contact us on social media link. Mention review #144856 to discuss it.
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ervin a
April 19, 2026
5 out of 5
Customer service was great!
Karam L
April 17, 2026
5 out of 5
Best Buy is one of those places that always has the best deals. One of the best things that they offer is price matching AFTER you have purchased your device within a few days. If the price ever goes down, you don't have to return the product and purchase it again, just head over to their customer support and they will refund you the amount it went down by, truly amazing, you never feel guilty anymore. As for their actual customer service, they always have people walking around ready to help, very professional, would recommend for any new devices and open box deals.