Best Buy Madison Heights/Troy

Ed is a great guy very helpful and knows a lot about computers

When I was returning my laptop ken gave me bad service

Food was tasty friendly staff

I am beyond disappointed with my experience at Best Buy. Less than two months ago, I purchased an Anker power bank for around $250. The device failed while it was still covered under the manufacturer’s warranty. When I returned to the store looking for help, I was simply told that because I was outside Best Buy’s 15-day return window, there was nothing they could do. What makes this even more frustrating is that I was never offered an extended protection plan when I purchased the power bank. Instead of making any effort to help me with the manufacturer’s warranty or pointing me toward a solution, I felt like I was brushed aside the moment they realized it wasn’t a simple return. To make matters worse, I’ve spent well over $8,000 at Best Buy in the last two years. You would think that kind of customer loyalty would count for something. Instead, I was treated like just another inconvenience. Customer service shouldn’t end after 15 days, especially when a product fails less than two months after purchase and is still under the manufacturer’s warranty. I wasn’t expecting a free replacement outside the store’s return policy—I was expecting someone to care enough to help me navigate the warranty process. This experience has completely changed my opinion of Best Buy. If this is how loyal customers are treated when they need help, I’ll be taking my business elsewhere. There are too many retailers that value their customers to keep supporting one that doesn’t.