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Best Buy Muskegon
Services Offered
Geek Squad Services
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Samsung Experience Shop
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Hearing Solutions Center
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Muskegon
How do I check product availability at the Muskegon Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Muskegon Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Muskegon stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Muskegon Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2186 reviews)
Ryan C
March 22, 2025
5 out of 5
Friendly staff quick to offer help and suggestions
megan s
March 22, 2025
1 out of 5
I went into the store to pick up an item I had ordered and paid for. It told me I had a week to pick up my item. I got there within 6 days of my order. I pulled up my item, and Best Buy had canceled my order. The item was no longer on sale, and the worker said it was strange that my item was canceled so soon. I was then told it was 5 business days, but 2 of the days took place on the weekend, so therefore, my order had only been there for 4 days. I had to wait for almost an hour to get an answer from the manager in the back of the store. All for them to tell me that they wouldn't honor the sale price, and now the item was $50 more. Then they made me purchase some ridiculous Best Buy reward just to save basically $10. Even though the reward cost me $50. Management there is terrible, and they did nothing to help me out. They wasted my time and did nothing for my situation. I would never purchase anything from them again.
Response from Best Buy
March 22, 2025
Hi Megan,
Thank you for your review. I understand how challenging it is when an order is unexpectedly canceled. While we understand situations can arise preventing a timely pick-up, this is certainly not the experience we'd want for any of our customers. Our goal is to provide a seamless purchase process, with excellent communication and customer service.
So that we can properly document your concerns and provide any additional assistance needed, please reach out to us via Facebook facebook.com/BestBuy, Instagram instagram.com/bestbuy, or Twitter/X twitter.com/BestBuySupport in a private message or DM that includes your full name, phone number, and email address. Be sure to mention your Google review 64956000.
Kind regards,
^Pre
Jay V
March 14, 2025
5 out of 5
I was picking up an Amazon order. The associate had a bit of an issue with the computer but he explained that it is only a problem with how Amazon enters their orders into their system. Overall great experience would definitely recommend this company
Tim W
March 12, 2025
5 out of 5
Had what I needed in stock. Staff was friendly.