Frequently Asked Questions About Best Buy Muskegon
How do I check product availability at the Muskegon Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Muskegon Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Muskegon stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Muskegon Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2136 reviews)
Wesley M
September 03, 2024
1 out of 5
Had to go there to pick up order. Was stopped by greeter wondering why I was there. Told him had order to pick and he got on the PA that there's a order. Can you not stroll up in best buy to look around anymore. That guy's job depends on people coming in and buying stuff. Good thing I had order otherwise getting yelled at for walking in a sore.
Mary A
August 24, 2024
4 out of 5
The salesman was helpful
Zak B
August 18, 2024
1 out of 5
Purchased something online, went to store for them to tell me it's not in stock and if I wanted it shipped I had to pay. I drove 50 miles to be told this email didn't come through till after to tell me it's not in stock. I don't normally shop best buy and will not be coming back after this experience .
Response from Best Buy
August 18, 2024
Hello Zak,
Thank you for the review. I can certainly understand your frustration with your experience. We never want to make it difficult to shop with us.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process.
Regards,
^Kristy
Ashley M
August 14, 2024
5 out of 5
Customer service is excellent. Each time I come to visit the store I am greeted with a warm welcome. On this particular day, I was helped by Cylvia C. at the order pick up desk. Cylvia was inviting and made sure I had everything that I needed. My experience was nothing but positive. She even made sure that 1 of the Best Buy staff carried out all of my heavy items to my vehicle. I'm very pleased with the service provided inside the store by her and the staff. Thank you