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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Muskegon
How do I check product availability at the Muskegon Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Muskegon Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Muskegon stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Muskegon Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2291 reviews)
maher r
August 16, 2026
5 out of 5
Great customer service always the best
Erin B
August 11, 2026
1 out of 5
Purchased a 75” open box tv last August. Immediately put it into storage while we finished home renovations. Our project is complete so we got it out of storage and mounted it. The screen is completely shot. No visible cracks on it, but when on it’s cracked in multiple places. I’ve tried contacting store but you can’t get to anyone in the store, only the AI or online support who simply say there’s nothing they can do and suggest driving to store. We love 45 minutes away and have 4 kids. I don’t know a way for me to fit them and tv in the car and then drive that far with no idea of what they’ll even say. Complete scam. They obviously never tested the TV or they did and sold it anyway because it looked fine on the outside.
Response from Best Buy
August 11, 2026
We understand the frustration when something has gone wrong with an open-box purchase. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/3mTQFa), Twitter/X (https://bby.me/xJ1H4v), or Instagram (https://bby.me/Fw3EAH), and mention your Google review, 201824.
Brenda R
August 10, 2026
2 out of 5
Looked them up on Google to check on specials and said they had $7.99 special between 2-3 pm and so did Facebook. Once we got there they said they didn't have one like that and even showed the the Facebook ad and Google ad. Decided to still eat there and get there 2 for $25 and ended having to pay $30 for it plus paying for the drinks. Won't go back again without checking on exact prices first.
Sell I
August 05, 2026
1 out of 5
This location isn’t great - understaffed, mediocre service, and limited inventory.