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Best Buy Muskegon
Services Offered
Geek Squad Services
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Samsung Experience Shop
Car & GPS Installation Services
Trade-In
Hearing Solutions Center
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Muskegon
How do I check product availability at the Muskegon Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Muskegon Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Muskegon stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Muskegon Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2243 reviews)
Josh W
December 28, 2025
1 out of 5
I’m coming to a point of almost hatred for this company.
Not only does their total membership fall short of being worth anything. (speaking from painful experience.)
But now you can’t get a person when you call them on the phone. I have something that’s more complicated than what some stupid AI bot can answer. I am not renewing my membership and I will not be buying anything else from Best Buy for the rest of my stinking life. I’m going to Costco for my electronic needs. And if they don’t have it, then I’m going to Amazon. This company can die the slow death of the American retailer because they took the lazy route of giving us poor customer service and artificial intelligent answering service
mc C
December 27, 2025
2 out of 5
Poor Customer Service skills and/or accommodations.
I recently bought a pair of open boxed Bose QuietComfort ultra headphones for $246.99. The sale on new ones is $269.99. I drove to Best Buy from Grand Haven, only to get home and find out the left speaker has a nonstop clicking noise. I drove back to Best Buy in Norton Shores to exchange them. They wanted me to pay the difference. I explained I do Customer Service for a living and the right thing to do, considering my time and gas to have to return, would to doing an even swap. They said no. I explained that it was their lack of QC of checking to see that the headphones actually worked properly before reselling them as open boxed caused this issue. They did not care and the kid had an attitude about it. I will not be shopping at this Best Buy and probably not any other Best Buy going forward given their stance of “You bought open boxed and assumed the risk it didn’t work properly.” I can see why Best Buy is struggling as a business to keep their brick and mortar stores open.
Response from Best Buy
December 27, 2025
Hello!
Thank you for sharing your feedback. We understand your concerns regarding your recent open-box purchase, and we are sorry to hear the item was not in the condition you expected. Please keep in mind that our Return & Exchange Promise applies to our open-box items just like new ones, should a return be needed.
To ensure your feedback is properly documented, please reach out to us on Facebook: https://bby.me/4ge78z, Instagram: https://bby.me/jaykg9, or Twitter/X: https://bby.me/igkueg. Be sure to mention your Google review 96218.
Amber S
December 24, 2025
5 out of 5
Always helpful
Drew G
December 18, 2025
5 out of 5
Always great customer service.