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Best Buy Muskegon
Services Offered
Geek Squad Services
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Samsung Experience Shop
Car & GPS Installation Services
Trade-In
Hearing Solutions Center
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Frequently Asked Questions About Best Buy Muskegon
How do I check product availability at the Muskegon Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Muskegon Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Muskegon stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Muskegon Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2259 reviews)
Lynn A
April 08, 2026
4 out of 5
I wanted to change my review from a 2-star to a 4-star because my low rating was an over-reaction. The level of anger was more about the feeling of being powerless than anything terrible Best Buy did. Yes, I was mad that I wasn't made aware that it could be up to 3 days to service the laptop. But the job was done and done well, and I generally find the customer service there to be positive and helpful.
[Prior review} Read the fine print. I had to leave my laptop at the Geek Squad as it could not be serviced while I waited. I didn't want to leave it at all, as I use it every day. I was told it would be ready in 24-48 hours. 48 hours later and it's still being worked on. I called and was told the work order was for 72 hours. So don't rely on what the nice agent tells you. Read the fine print. Right now I just feel lied to.
Response from Best Buy
April 08, 2026
Hello, Lynn,
Thank you for taking the time to reach out to us here to share your recent experience with your appointment. We understand how important a computer can be, and we would like to take a closer look into this with you to document any concerns you may have. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 139639.
Facebook (https://bby.me/a7HEws)
Twitter/X (https://bby.me/Juzikh)
Instagram (https://bby.me/1iiOLo)
We look forward to assisting you there.
Aimee G
April 06, 2026
1 out of 5
I would not buy any appliances from this store
If i could do a negative 10 stars I would. Bought a new fridge. It freezes everything and ice maker never worked n has to be replaced. Its a piece of garbage 4 months old and needs to go to the junk yard.
Christina D
March 30, 2026
1 out of 5
Nobody wanted to help even though we were the only customers around. Once we cornered a group of "workers" they tried deciding who was going to help. Then nobody could answer any questions about there electronics. I was disappointed 😞
Response from Best Buy
March 30, 2026
Hi Christina,
Thanks for sharing this review with us here. We’re concerned to hear about this experience, and that the service you received from us didn’t meet expectations. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels on Facebook (https://bby.me/9hg7J8), Twitter/X (https://bby.me/CwJ5L0), or Instagram (https://bby.me/G9sPbw). Please include the Google Review reference number #136579 when reaching out.
Geeky M
March 18, 2026
5 out of 5
Nice best buy