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Frequently Asked Questions About Best Buy Novi

How do I check product availability at the Novi Best Buy?
How do I check my order status?
My local Novi Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Novi stores’ holiday hours?

Recent Reviews

4.1
(3940 reviews)
Sabreena K
August 16, 2025
2 out of 5
Hard to find anyone to help
Danilo R
August 09, 2025
1 out of 5
Very bad customer service. This is the third time I've come to this store because it's the only one close to me, and they never approached me. I only wanted to get a Samsung S25, but no one bothered to help us. But other people are served first when they first come in. I think there's a lot of racism on that front.
Response from Best Buy
August 09, 2025
Hello, Danilo, Thank you for leaving a review here on Google. I can certainly understand expecting to feel welcome and supported when shopping at your local Best Buy. This is far from the experience we want out customers to have. Please send us a private message on social media. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/p5lwfj), Twitter/X (https://bby.me/e2a2gd), or Instagram (https://bby.me/peaizq). Please reference the phrase “Google review #26869” when reaching out. Regards, ^Ravi
Manav s
August 05, 2025
3 out of 5
They were severely short staffed but their attitude was really nice while helping. They were knowledgeable and helped to the best of their abilities
psykocis
August 05, 2025
5 out of 5
Best buy on 8 & Haggerty is a very nice store. Great customer service and upper end products also.

About Best Buy Novi

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