Best Buy Novi

This is the worst Best Buy I have ever been to. I brought in my device for a repair, and the employee helping me sat on his phone instead of actually doing anything. After that, I handed over my device, and I was told it would be shipped out and replaced with a new one. It has now been almost THREE WEEKS, and I still don't have my device. Every time I call or text, I get no updates and no real answers. The customer service has been absolutely terrible from start to finish. I would not recommend this location to anyone. **SAVE YOUR TIME AND SHOP SOMEWHERE ELSE!

Very helpful ing choosing a tv..

Sales guy was great. They replaced my broken TV and got everything set up. Thank you

Purchased an open box rtx5090 for $4200 after taxes, twice the msrp of the card. 3 employees inspected it before I left the store, all saying it looks good, one of them even being a geek squad employee I believe. I continue to spend another $2200 on building a whole new pc for it, finally get it powered on and it turns out the card was a scam return and was a 5070ti. I attempt to bring it back for an exchange, considering how hard these cards are to find and that since buying the one I thought was a 5090 the prices had increased thousands of dollars. This left buying one somewhere else not an option. Was met with a super nice and empathetic customer service employee at the return desk. However I was left appalled by the behavior of the manager. This manager could absolutely care less that Best Buy allowed this to happen and only resolution they presented was to refund or check if they had one in stock, which they didn’t (go figure). Her response was just “Yea I don’t know anything about that”… I asked for other managers who light or even to get in contact with a regional manager, which again her response was “I don’t know anything about that” I offered options of exchanging for a lesser model 5080 with price adjusted matching the time I purchased the 5090, aaaand shocker the managers response was “I don’t know anything about that”. Take my experience as you will, I definitely won’t be a return customer, in fact I had an open Best Buy credit card AND had purchased their yearly membership, all of which will be cancelled. Shout out to Justin and Maxine ( I hope that’s how you spell her name), they were awesome when I was purchasing what I thought to be a 5090. You were awesome and I wish you the best.