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We are back open!
Come check out your newly remodeled store.
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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LG Experience
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Frequently Asked Questions About Best Buy Novi
How do I check product availability at the Novi Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Novi Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Novi stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Novi Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3978 reviews)
Timothy R
October 07, 2025
3 out of 5
Normal day to day electronics. The store has a confusing layout. But the staff is friendly and will try to help before referring you to their online store
Response from Best Buy
October 07, 2025
Good afternoon, Timothy.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience with navigating our store. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review: #52835" for reference. You can find us here:
Twitter(X):
https://bby.me/09o5mg
Facebook:
https://bby.me/s92vg9
Instagram:
https://bby.me/h1q24z.
Jeff Y
October 06, 2025
2 out of 5
Unfortunately I did not have a good experience at this store. I bought a tv and also signed up for best buy+ which a membership. The person who sold me the tv said that if I were to sign up and pay the "49.99 fee, I would get that back as a store credit. What the salesman didn't convey at the time was that this was a time limited offer and that the $50.00 would dissappear after so many days. I spoke with a manager named Tyler. He immediately became upset (rolling his eyes) because I was asking for answers as to what happened. He talked with very low volume and was dismissive. He couldn't get the 800 number out fast enough to get rid of me. He in my opinion, is not someone I would want representing my company.
Owen
October 04, 2025
5 out of 5
I was told to direct any employee reviews to google: Raj was extremely helpful when finding a particular game my girlfriend and I were looking for. I had mentioned I prefer the physical copy and was unable to find it. He made it his mission to make sure I got what I wanted even knowing I would have still left happy without it. After he went above and beyond to find us our game and made sure we didn’t require any further assistance he immediately went to help another costumer load a large and heavy item into there vehicle with a smile on his face the whole time. Raj truly encapsulated the core principles of a great work ethic and made our shopping experience amazing. I highly recommend if anyone planning to shop here has any questions direct them to Raj as he will certainly be able to help!
Nancy L
September 29, 2025
5 out of 5
The staff was really helpful..