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Frequently Asked Questions About Best Buy Novi

How do I check product availability at the Novi Best Buy?
How do I check my order status?
My local Novi Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Novi stores’ holiday hours?

Recent Reviews

4.1
(3986 reviews)
Sarah K
November 01, 2025
5 out of 5
Austin in Novi was very helpful and knowledgeable about Bosh dishwasher
P S
October 24, 2025
1 out of 5
Worst customer service policy ever. Bought an item. Never used it. Tried to exchange for the correct item. Was told they only have a 15 day return policy. Can’t believe you are going to lose my business over $10.
Barbara F
October 15, 2025
5 out of 5
I called ahead to find out if they had what I needed. They asked me a couple of questions, then said they had it and how much it would cost me. I paid for the product over the phone and had a choice of pickup or delivery. I went to the store the same day, walked over to their pickup counter, and walked out a happy customer
Denys S
October 14, 2025
4 out of 5
The store is great, the employees were not too helpful and I had to wait a very very long time. Multiple people said “they’d get someone”

About Best Buy Novi

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