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Frequently Asked Questions About Best Buy Novi

How do I check product availability at the Novi Best Buy?
How do I check my order status?
My local Novi Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Novi stores’ holiday hours?

Recent Reviews

4.1
(4141 reviews)
Dianna H
August 18, 2026
5 out of 5
They had what I was looking for and the employee was great, good sense of humor.
Steven Y
August 15, 2026
5 out of 5
I went to have a meta glasses demonstration. The sales associate was awesome. I ended up purchasing them based on the their demo.
Kevin K
August 15, 2026
1 out of 5
They put stuff they don't stock on the shelves. Not out of stock, stuff they never carried in-store. They can order it. But Amazon can order it cheaper and get it to me faster so I don't know what the strategy here is.
Response from Best Buy
August 15, 2026
Thanks for sharing this review. We’re concerned to hear about this experience and that we may not have had what you were looking for in stock. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/4AfsON), Twitter/X (https://bby.me/LVNahV), or Instagram (https://bby.me/gC6HnW). Please include the Google Review reference number #203752 when reaching out.
Adam C
August 10, 2026
2 out of 5
I usually like shopping in-person, but my recent visit was a reminder of why tech retail is struggling. The staff member who helped me gave completely incorrect advice—claiming modern iPhones can't fast charge past 15W and recommending outdated USB-A accessories for a flagship USB-C phone—and acted dismissive when I brought up correct specs. Rather than overpaying for bad advice, I left and bought better equipment online. Hopefully management uses this to better train their sales team on basic charging standards.

About Best Buy Novi

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