Best Buy Novi

Last year I had to get my computer fixed by geek squad but they didn’t send it out for weeks. First they couldn’t get in contact with us so they order me to pick it up. When I got there the first worker went to give it to me like it was fixed. Someone then came out to rudely tell me they never sent it out (it had been a week at this point) because I never answered their calls. He then sent an email to give him some information, which we saw. So this whole time he could’ve just emailed us instead of calling (it said it was spam) so this could be resolved quicker (at least try different methods of communication if one is failing.) But this process was repeated several times. Over 3 weeks my device was kept at the location (it had water damage) and was told he needed more information to save data. I was always being told my computer was ready for pick up when it never was, I even showed up once and the lady at the desk was confused and had to call her whole team over because information in their system was wrong and kept telling me to pick up when it was never ready. Eventually I got my computer fixed but at that point it had been over a month and it seemed no one knew what they were doing, technical wise and customer service wise. In the end I was told the information that they needed so badly was never even needed and was never used. It has almost been a year and now I am finding screws falling off the bottom of my computer because it wasn’t screwed back on properly. So the process which I hoped to be a few weeks at most (I’m in college and had my info in that computer) turned into over a month of them playing with my time. Will not be returning to this location at all. TLDR: I was told to pick up my device several times over the course of over a month and my device was never ready. It wasn’t sent out for weeks when it had water damage. It seemed no one knew what they were doing and some of them acted rudely when I was very confused.

Placed a pre-order for borderlands 4 several months in advance, when I arrived to pick up my item I was told they sent it to another store because the other store ran out. When I reached out for support on x (formerly twitter) I was informed it was actually my fault because they "sent me multiple emails saying my pre-order won't be ready due to the manufacturer" Total BS, this isn't what the person behind the counter told me and this is not what his manager told him.

Very good customer service

In purchasing a laptop they were very helpful and knowledgeable