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We are back open!
Come check out your newly remodeled store.
Best Buy Novi
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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LG Experience
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Frequently Asked Questions About Best Buy Novi
How do I check product availability at the Novi Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Novi Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Novi stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Novi Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3758 reviews)
Frogg
November 16, 2024
5 out of 5
Matt was super helpful in the camera section!!! Super kind and genuinely wanted to help us!!!
Jeremy Z
November 15, 2024
3 out of 5
1st time in here in years, first person from the geek squad helped me buy my TV. Awesome dude, awesome experience. The second time I went in looking for a $100 router. I ended up running into a sales associate. This guy told me my modem was not compatible and that I was better off with a $378 system... I said, yeah that's not gonna happen, I'm pretty tight on my budget. Dude then turned into a credit card salesmen... Buddy I can't afford to borrow money for a router. Not happening. He said I understand and left. Turns out my modem was fine, no issues connecting to my new router I bought from Bezos. Sorry Ghostbusters boy. You are wrong.
Response from Best Buy
November 16, 2024
Hello, Jeremy,
Thank you for reaching out in regards to your experience in store. I can understand that some problems don't require a solution that may be available. These concerns with offerings can be difficult. We are glad to hear that your modem worked fine. If you require further assistance please reach out to us on any of our Social Media Profiles below with Review 64431658 if you would like to make a complaint on your experience.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Sincerely,
^Tommy
Barkat G
November 15, 2024
1 out of 5
Very disappointing, staff are very uneducated by their own WORKPLACE. Manager is also not helpful AT ALL. I would not recommend this place to anyone if they are seeking any help. Never going back here.
Response from Best Buy
November 15, 2024
Hello, Darkat,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64431488. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64431488
Thanks,
^Ezra
Larry A
November 13, 2024
5 out of 5
Salesman was extremely helpful. Did not have my product, but told me exactly where I could get it online.