How do I check product availability at the Novi Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Novi Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Novi stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Novi Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4141 reviews)
Blessed
August 22, 2026
3 out of 5
Cool store...Just had to wait a bit to cash out.
Dianna H
August 18, 2026
5 out of 5
They had what I was looking for and the employee was great, good sense of humor.
Steven Y
August 15, 2026
5 out of 5
I went to have a meta glasses demonstration. The sales associate was awesome. I ended up purchasing them based on the their demo.
Kevin K
August 15, 2026
1 out of 5
They put stuff they don't stock on the shelves. Not out of stock, stuff they never carried in-store. They can order it. But Amazon can order it cheaper and get it to me faster so I don't know what the strategy here is.
Response from Best Buy
August 15, 2026
Thanks for sharing this review. We’re concerned to hear about this experience and that we may not have had what you were looking for in stock. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/4AfsON), Twitter/X (https://bby.me/LVNahV), or Instagram (https://bby.me/gC6HnW). Please include the Google Review reference number #203752 when reaching out.