Best Buy Novi

It took 50 minutes for them to help sending me someone when I was standing there. Stuff’s are not very helpful.

I had an excellent experience at this Best Buy store and wanted to recognize the outstanding team that helped me. After waiting over a week for my Samsung TV delivery, the TV was unfortunately damaged during delivery. Kristy and Austin immediately stepped in and provided exceptional customer service. They were able to find me an LG TV of the same size at a great price and even included free installation. The entire replacement process was completed within 24 hours, which was incredibly impressive. Ron from Geek Squad did a fantastic job mounting the TV. He was professional, efficient, and completed the installation in about 20 minutes. Everything looks perfect. And Michael provided excellent assistance with selecting a sound system. His product knowledge, helpful recommendations, and ability to find me a great deal made the experience even better. I’m thoroughly enjoying the sound system and couldn’t be happier with my purchase. A special thank you to the store manager for building such a strong team. Every person I worked with was professional, knowledgeable, and genuinely focused on delivering a great customer experience. This level of service is rare and greatly appreciated. Highly recommended!

In a place based on customer experience, this location completely lacks it. The older gentleman working security gave a warm greeting and farewell—a nice feeling. But from there, it fell apart. I stood in a department with that clear "I'm ready for help" look, and got nothing. Two gals were having their own conversation (one with glasses and colorful hair, the other an assumed manager). Sure, it could have been business-related, but neither said hello or "we’ll be right with you." Another manager assisting another guest didn't even acknowledge my existence. Then comes Kory. Great guy—helpful, informative, and deeply appreciated. Funny though, the entire time Kory was in the back getting my item, that assumed manager was just on her phone or wandering. No hello, no engagement. Until it came to the add-ons and extras at check out. Then her voice could be heard. Too bad I wasn't interested in listening. I came in Sunday around 1 pm and purchased a Chromebook. Thanks again, Kory. You saw me when no one else did and made my purchase seem valued.

We came in to purchase a laptop. We were never greeted upon entering the store, we had to find the laptop section ourselves as again no one spoke to us to ask. We have now been waiting in the actual laptop section AFTER browsing and trying the various models for 20 minutes while still no one has offered us assistance. My husband finally approached 1 worker and was told to just keep waiting and someone will come help. With 0 customer service voice or niceties. I have literally counted customers at this point and besides us there are currently 8 in the entire store. Why have we been waiting almost an hour for an employee to even NICELY speak to us of their own violation. Absolutely ridiculous and will not be back.