Best Buy Novi

I went in looking for cameras and a basic home security system. My sister had recently bought a washer dryer combination from the store, and was extremely satisfied with the help and attention she received from a sales person whose name was Mike. This time the salesperson's name was Aaron, and he couldn't have been more helpful. Very knowledgeable, and I'm sure we selected the right system and got the right price.

DO NOT GO TO THIS GEEK SQUAD. Unbelievably incompetent group of people. I went to pick up my computer after 2 weeks, and was made to wait over an hour, being told I owed money but someone had already closed out the order, so he needed a manager to override. The manager clearly did not understand that he was just sitting there until she arrived, so she continued helping another customer, and he whispered to his coworker about what to do, too afraid to call again. When she finally showed up, she quickly entered something into the system and told me I should actually be receiving a $90 refund, and there was no further action required. Today, a full week later, I get a call asking when am I going to come pick up my computer, as it's been there since May. I tell them I already picked it up (I am currently typing this on it) and repeat the saga of what happened, stating the final conclusion that I shoudl be expecting a $90 refund. Manager then gets on the phone unprompted to argue that she never said that and that no refund is coming, that my order is complete and closed out... then why did you call me to come pick it up moments ago?? I am blown away by the ineffective systems and knowledge of this department. I will never ever be taking any tech there to be serviced again.

It took 50 minutes for them to help sending me someone when I was standing there. Stuff’s are not very helpful.

I had an excellent experience at this Best Buy store and wanted to recognize the outstanding team that helped me. After waiting over a week for my Samsung TV delivery, the TV was unfortunately damaged during delivery. Kristy and Austin immediately stepped in and provided exceptional customer service. They were able to find me an LG TV of the same size at a great price and even included free installation. The entire replacement process was completed within 24 hours, which was incredibly impressive. Ron from Geek Squad did a fantastic job mounting the TV. He was professional, efficient, and completed the installation in about 20 minutes. Everything looks perfect. And Michael provided excellent assistance with selecting a sound system. His product knowledge, helpful recommendations, and ability to find me a great deal made the experience even better. I’m thoroughly enjoying the sound system and couldn’t be happier with my purchase. A special thank you to the store manager for building such a strong team. Every person I worked with was professional, knowledgeable, and genuinely focused on delivering a great customer experience. This level of service is rare and greatly appreciated. Highly recommended!