Best Buy Novi

I went into Best Buy today to purchase a new TV, and I couldn’t have asked for a better experience! The associate who helped me, Jaime, was incredibly knowledgeable about TVs and took the time to explain the features and benefits of the Hisense TV I ultimately purchased. He was patient, friendly, and genuinely kind, which made the whole experience even better. Excellent customer service from start to finish. Thank you, Jaime, for making my shopping experience so easy and enjoyable! I’ll definitely be a returning customer.

Good customer service

Good collection, reception

The staff, for the most part, was nice, but the service was very slow. The person helping me in particular at the geek squad would talk very quietly, and I could barely hear. When I checked in my phone for a pair with them, I told him that I knew the glass for one of the camera lenses was busted by only wanted my screen repaired. He didn’t seem to be listening and went back Telling me he needed to check the serial number but over 15 minutes later I was still waiting not sure what was going on. When I asked someone else to please find out, they disappeared and never came back as well. Eventually, the man helping me came out and quoted me for both which frustrated me because I already told him I did not want both repaired. It took another few minutes for him to fix that, and he finally came back out. Also, he would often walk away while speaking, which made it even More difficult to hear him and wouldn’t even stop when I asked him a question, Rather replying well have turned away and speaking very Quietly. When I mentioned it to him that he was speaking very low and I couldn’t hear, and he was walking away on top of it, he didn’t address my concerns, but brushed it off instead. Overall, not a very good experience.