They had what I was looking for and the employee was great, good sense of humor.
I went to have a meta glasses demonstration. The sales associate was awesome. I ended up purchasing them based on the their demo.
They put stuff they don't stock on the shelves. Not out of stock, stuff they never carried in-store. They can order it. But Amazon can order it cheaper and get it to me faster so I don't know what the strategy here is.
Response from Best Buy
August 15, 2026
Thanks for sharing this review. We’re concerned to hear about this experience and that we may not have had what you were looking for in stock. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/4AfsON), Twitter/X (https://bby.me/LVNahV), or Instagram (https://bby.me/gC6HnW). Please include the Google Review reference number #203752 when reaching out.
I usually like shopping in-person, but my recent visit was a reminder of why tech retail is struggling. The staff member who helped me gave completely incorrect advice—claiming modern iPhones can't fast charge past 15W and recommending outdated USB-A accessories for a flagship USB-C phone—and acted dismissive when I brought up correct specs. Rather than overpaying for bad advice, I left and bought better equipment online. Hopefully management uses this to better train their sales team on basic charging standards.