Best Buy Novi

I placed an order for pick up this afternoon for a higher priced item ($549) with the impression that I would be able to pick it up within the hour. The only reason I placed the order online was because the item was showing as only 3 left in stock so I wanted to be safe. Upon arriving at 8:15 for an order placed around 2:30 I was told that because it is a higher priced item that it can take AT LEAST 24 hours for the order to be ready just because of its price. Had I known that I would have just hoped for the best that it was in stock and not placed an online order. I understand that you have to be weary for fraudulent activity but when someone can provide ID, the card used for payment, and order number I find it silly you have to wait at least a day for an item that is advertised to be ready within the hour.

I normally never write reviews but today I had an awesome worker, Matt help me out buying my first camera. I came in looking at a camera, and he spoke about another model he recommends. His knowledge on the camera was incredible and he was very patient explaining all the features. I walked out with a perfect camera starting my photography journey.

Terrible service at Geek Squad! Do not recommend! No sense of urgency to help customers. After waiting 30 minutes in hopes to get on the waiting list, the associate explained it would take as long as it’s going to take him to finish. He didn’t know how long that would take and no other associates available.

I was so confused and overwhelmed with the amount of options for TV’s until I ran into Aaron. He was so knowledgeable, kind, and patient. He truly went above and beyond and should be recognized. He simplified the process and truly made it an enjoyable experience. Thank you again sir. Will be recommending all my family and friends to deal with Aaron specifically at this location