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We are back open!
Come check out your newly remodeled store.
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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LG Experience
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Frequently Asked Questions About Best Buy Novi
How do I check product availability at the Novi Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Novi Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Novi stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Novi Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4030 reviews)
Joseph G
January 19, 2026
5 out of 5
Wife and went to Best Buy to look at their TV displays. First I want to Thank their future CEO Kevin for taking the time to show us the various TV models, their technical differences and what our price range could afford us the best deal. He is a perfect salesman , not pushy but helpful and patient with us seniors. Secondly I want to thank BEST BUY for having the absolute best floor model sizes, brands and types of various TV configurations. So we bought a little better than what we intended but walked out happy with our purchase and their 3 day delivery!
Aaron T
January 16, 2026
4 out of 5
I had a pretty good experience here overall. I tried out the new VR/AR glasses from Meta about a week ago and was sort of looking around at some other things as well. Best buy is pure nostalgia but I just don't think it has kept up as good as some other companies! 🖤😎🤘🏻🙏🏻
Greg E
January 13, 2026
1 out of 5
The place is so disorganized.
Response from Best Buy
January 14, 2026
Hello,
Thank you for the review. We understand your concern with the store being disorganized.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 104480
Daniel M
January 10, 2026
4 out of 5
Great Experience!