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We are back open!
Come check out your newly remodeled store.
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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LG Experience
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Frequently Asked Questions About Best Buy Novi
How do I check product availability at the Novi Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Novi Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Novi stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Novi Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3860 reviews)
Jeanette M
April 15, 2025
1 out of 5
I purchased a desktop computer and a year of support. I had an appointment to pick up my new computer with transferred data from my old. I was to install Word and my security subscription and go over the basics. When I arrived, they were short staffed and after waiting 45 minutes, I left with my computer and installed everything on my own. I'm not sure why I paid for the Geek Squad services if I was not able to use them.
Response from Best Buy
April 15, 2025
Hey, Jeanette.
Thank you for providing this feedback. We can definitely understand wanting to get the service you expect when arriving for a scheduled appointment. We would like to do whatever we can to help remedy your situation. If you still need some assistance, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you private message us, please include your full name, phone number, email, and reference your Google review number #65044049.
Sincerely,
^Jason
Rick
April 13, 2025
4 out of 5
I purchase a computer with Julius.
He gave great customer service
Alexander R
April 10, 2025
1 out of 5
3 employees chilling out and complaining about surveys while I was trying to find stuff to purchase. Sadly, Amazon was easier.
Response from Best Buy
April 11, 2025
Hi, Alexander,
I am saddened to hear of what you experienced at your local Best Buy store. One of the benefits of shopping in store is the opportunity to receive knowledgeable and impartial advice along with the ability to ask questions to ensure that you are confident with your purchase. We are truly disappointed that your recent visit was less than desirable. I share your disappointment and would like for you to reach out to our team via Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy) so that we can document this occurrence in hopes to generate better experiences going forward. When reaching out, be sure to send a private message that includes your full name, phone number, email address, along with mentioning this Google review (65031091).
Sincerely,
^Tina
MD
April 03, 2025
4 out of 5
I went to this store to get a mouse for my laptop and a speaker. The gentleman in the computer section was very knowledgeable and pleasant to speak with, he answered all my questions with honesty. The workers I dealt with in the speaker section were nice. Took the time to answer questions and take care of my payment and order.