How do I check product availability at the Novi Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Novi Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Novi stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Novi Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4116 reviews)
Patti H
July 08, 2026
5 out of 5
Thank you Michael Sansotta of Best Buy Northville/Novi Haggerty Rd. for going beyond great customer service to be sure we were happy with our new Samsung Mini RGB TELEVISION. Michael came to our house after hours to help us set up our new set. We love the amazing high definition picture. Looking forward to years of amazing picture quality. Thank you Michael.
Gus R
July 01, 2026
5 out of 5
Great customer service!
Steven P
June 29, 2026
5 out of 5
The store manager was awesome and the guy that helped get me checked out was also awesome I came in a little late but they took care of me and made the appliance purchase very easy
Mohammed A
June 28, 2026
5 out of 5
Vishwa was our sales representative, he took time and patiently explained all the iPad Air options and did price comparisons for us. 5 STAR SERVICE. Hope we never replace great humans with robots and AI…