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We are back open!
Come check out your newly remodeled store.
Services Offered
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Frequently Asked Questions About Best Buy Novi
How do I check product availability at the Novi Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Novi Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Novi stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Novi Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4171 reviews)
Tina R
October 17, 2026
5 out of 5
I bought a TV here a few days ago. The friendly and knowledgeable staff confirmed the one I was after best fit my needs. Delivery was spot on; day was set, a text the day before narrowed the window, and delivery happened as expected. Sadly, Samsung used some very thin plastic for the base feet channels and the base cracked/split on assembly. I went to the store to seek help and Best Buy provided a replacement in minutes. I had purchased a 2yr protection plan, but that wasn't even asked- just caring associates making it right. Thank you Andrew, Justin, and Justin for the great service at all stages of this purchase!
Valerie B
October 14, 2026
5 out of 5
Love Mr Mike's for all of their gluten free selections! So delicious.
Mark P
October 12, 2026
2 out of 5
I wish management would tell their employees not to interrogate people returning items they're not satisfied with.
Response from Best Buy
October 12, 2026
Hello, Mark,
We appreciate you taking the time to share your feedback. Returning a purchase should be a quick and easy process, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/E8tYd5), Twitter/X (https://bby.me/OUaQqG), or Instagram (https://bby.me/Q5cUdm). Please reference Google Review, #236548.
Anon
October 09, 2026
1 out of 5
They have more toys for sale than actual computer parts.