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Frequently Asked Questions About Best Buy Novi

How do I check product availability at the Novi Best Buy?
How do I check my order status?
My local Novi Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Novi stores’ holiday hours?

Recent Reviews

4.1
(3984 reviews)
Barbara F
October 15, 2025
5 out of 5
I called ahead to find out if they had what I needed. They asked me a couple of questions, then said they had it and how much it would cost me. I paid for the product over the phone and had a choice of pickup or delivery. I went to the store the same day, walked over to their pickup counter, and walked out a happy customer
Denys S
October 14, 2025
4 out of 5
The store is great, the employees were not too helpful and I had to wait a very very long time. Multiple people said “they’d get someone”
Colin B
October 12, 2025
1 out of 5
Kept asking for assistance and was never helped after almost an hour, they just helped other customers.
Michael P
October 12, 2025
1 out of 5
Their definition of great customer service is when I call to see if something is in stock I get routed to someone offsite that doesn’t know. When I ask to speak to someone at the store they said get in the car and drive 45 minutes to the store and find out.

About Best Buy Novi

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