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Frequently Asked Questions About Best Buy Novi

How do I check product availability at the Novi Best Buy?
How do I check my order status?
My local Novi Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Novi stores’ holiday hours?

Recent Reviews

4.1
(4074 reviews)
Brian W
April 10, 2026
1 out of 5
At Best Buy they sell you service and when I bought a washer and dryer, I paid for the service and unfortunately the courier that they contracted out to didn’t complete the service Yes, the store attempted to work with me, but they never provided the services that I paid for that I needed so that would make me want to think twice when dealing with Best Buy especially if it’s a product I can’t take home with me
gaurav n
April 09, 2026
1 out of 5
Quality is way down. Ordered an Apple Watch 2 weeks ago and still waiting. Meanwhile they have already charged me.
Charles W
April 06, 2026
1 out of 5
They lie and steal. Was told to get the best buy membership, that when my computer goes on sale black Friday, I'll get the difference back. 100% a lie. They did not price match or honor their word. They are not trust worthy.
Response from Best Buy
April 06, 2026
Hello, Thanks for taking the time to leave your feedback. It's unfortunate that you were not able to do a price match. We get why you would be frustrated by being told something different. We would like to get some additional information and document your feedback. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 139083 in your message to us. X: https://bby.me/qvG73U Facebook: https://bby.me/iXwpKL Instagram: https://bby.me/qAMUle
Thomas S
April 06, 2026
5 out of 5
Ordered merchandise via the app for pickup. It was ready first thing next day.

About Best Buy Novi

bestbuy.com