Best Buy Novi

Went with my 5 year old to pick out a new tv because mine broke unexpectedly. Left with a 65 inch without any help from workers. I waited a bit for someone to even acknowledge us for check out. The workers were all standing around chatting and completely ignoring us. They weren’t busy at all. Awful customer service and all workers reeked of weed. 😔 I rarely make bad reviews but this trip was so disappointing. Thank god for a random stranger offering to help me get the tv into my car.

Wife and went to Best Buy to look at their TV displays. First I want to Thank their future CEO Kevin for taking the time to show us the various TV models, their technical differences and what our price range could afford us the best deal. He is a perfect salesman , not pushy but helpful and patient with us seniors. Secondly I want to thank BEST BUY for having the absolute best floor model sizes, brands and types of various TV configurations. So we bought a little better than what we intended but walked out happy with our purchase and their 3 day delivery! So the TV set gets delivered and I’m reducing my rating from 5 star to one STAR. When the delivery guys showed up they refused to take off there shoes and were ok with tracking snow on our “just cleaned carpet”. I asked if I called your manager what would he say? He said they have those blue booties but they just wet anyway . One guy was plain rude when I asked him about taking the other TV upstairs as I was told they would do as part of the $119 dollar set up charge.. There sei is to take the 85 inch TV out of the box, set it where you want it, plug it in and leave. Afterward, The one guy offered to take the other TV upstairs but I told him not with your snow packed shoes on, trying to call the store and talk to a manager is also non-existent. Worse delivery service I have ever experienced.

I had a pretty good experience here overall. I tried out the new VR/AR glasses from Meta about a week ago and was sort of looking around at some other things as well. Best buy is pure nostalgia but I just don't think it has kept up as good as some other companies! 🖤😎🤘🏻🙏🏻

The place is so disorganized.