Best Buy Novi

Good

Staff was kinda scattered but I was helped in an ok timely fashion. Staff was knowledgeable.

Came here yesterday with my parents searching for new laptops. We spoke to Kory(?) who was incredibly helpful with recommendations. I felt like he was genuinely trying to help me find something that would work well for my gaming needs, as opposed to trying to upsell me every unnecessary model (like other stores tend to do). He even helped my mother out with something for her Best Buy card, and was very informative. If you're looking for a store with quick service and helpful employees, this is the location for you!

I recently purchased a cell phone and was not allowed to use a $250 E-gift card because I was told that it contained no funds. I was given a reference number to contact corporate and told that I would receive a replacement gift card by the corporate team on the phone because they could see that the E-gift card was fraudulently used. I did not receive the card after four days, so I called back for an update. I was told that this was not the responsibility of best buy by best buy corporate staff, and that I would have to contact the authorities for a police report...I don't understand how this could be considered good customer service!!! They should have told me this from the beginning instead of informing me that I would receive the replacement after a couple of days. I initially received the E-gift card as a part of a promotion for the purchase of a refrigerator and it helped to make the difference vs. purchasing a similar refrigerator at CostCo. I will source my future purchases through Costco from this point forward as I have experienced much better customer service through their corporate customer care team!