Austin in Novi was very helpful and knowledgeable about Bosh dishwasher
Worst customer service policy ever. Bought an item. Never used it. Tried to exchange for the correct item. Was told they only have a 15 day return policy. Can’t believe you are going to lose my business over $10.
Barbara F
October 15, 2025
I called ahead to find out if they had what I needed. They asked me a couple of questions, then said they had it and how much it would cost me. I paid for the product over the phone and had a choice of pickup or delivery. I went to the store the same day, walked over to their pickup counter, and walked out a happy customer
The store is great, the employees were not too helpful and I had to wait a very very long time. Multiple people said “they’d get someone”