Best Buy East Lansing

Keegan at Verizon was amazing. He walked me through my new phone purchase and informed me of deals that were beneficial to me personally and at work. I was not informed of these deals through the other Verizon stores or via customer support. Kudos sir as my phone, and iPad are fully protected and heavily used

This is the Best Buy I go to most and it's generally fine, so not going to review bomb here or anything, but I was in today and had to leave within about 2 minutes because so many people were pestering me for "do you need help" that I felt like I had to defend myself for being there. I was going to look at a pair of headphones and hoping they were there to try on. I got 3 different "do you need any help" conversations on my way over and replied that I'm fine and don't need anything, then one of the same people popped up in the aisle again 30 seconds later after I already said I was fine. I knew exactly what I was looking for and where it is in the store. I would have asked if I needed help. The aggressive attention made me feel like I was being accused of shoplifting or something. I didn't love the headphones I originally was checking out - normally I would've checked out some of the other options to see if there was something better but I felt uncomfortable even being in the store not being able to walk 20 feet without someone trying to talk to me. Some people are introverts, let us shop in peace if we decline the initial offer for help.

Had to drop this one. Might be the worst Best Buy location you’ll ever go to. Went in with a broken tv and they told me to come back in 3 hours and they couldn’t help me right then. All good until here but once I come back they take me to the geek squad department. They immediately act defensive and once I show them it is broken after turning on they say they can’t do anything for accidental damage. I purchased a 2 yr warranty and specifically asked during purchase if it will and they assured me it would. Also searched the exact name of the warranty and even said online that it covers accidental damage. Had a little back and forth with the employees and realized it’s going nowhere and they already made up their mind that they weren’t going to help. As I turn around to leave I hear one of the employees say to the other “thanks for the help with that.” I leave again and just call online and within 10 mins had a replacement order placed and the online support also was confused as to why they wouldn’t help. Very disappointed with this experience and suggest anyone in a similar situation to try every online support before coming in as they are very determined to not help you out.

Brought a t v online picked it up.Easily