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Frequently Asked Questions About Best Buy East Lansing

How do I check product availability at the East Lansing Best Buy?
How do I check my order status?
My local East Lansing Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy East Lansing stores’ holiday hours?

Recent Reviews

4.1
(2745 reviews)
Mercy a
July 22, 2025
1 out of 5
I bought a new phone as a gift for my birthday but received a refurbished phone instead, with no explanation, please carefully examine any phone you buy from best buy.I am so madand disappointed , how can you send a used iPhone 15 pro max for the price of a new one? unfortunately i have to returned their old phone and get my money back...
Response from Best Buy
July 22, 2025
Hello Mercy can Hope! Ho No! I can image the surprise you would feel if you did not have the product you thought you purchased. I'd love to look into this matter for you. Can you reach out to me on Social Media you can find us at one of the links below and reference Google Review #19133. Then, all you'll need to do is send us a private message providing us with your full name, email address, and telephone number to complete the documentation process. I look forward to hearing from you! Facebook (https://bby.me/76g3gc) Twitter/X (https://bby.me/tsscu6) Instagram (https://bby.me/a7p59u) Google Review #19133 Thanks, ^Ezra
Davina R
July 19, 2025
5 out of 5
Very nice staff and they always answer all of my questions whenever I need to purchase anything.
Raghav M
July 14, 2025
5 out of 5
Very friendly staff and clean store!
Deb W
July 12, 2025
1 out of 5
Buyers Beware.  Best buy promotes its Price Match verbally, with in store posters and in other marketing materials.  They highlight that they will match competitors' lowest price.  NOTE the small print.  There is a limited list of establishments that Best Buy will do this for- mostly big corporations like Amazon, Walmart, Target which in itself may not be too bad.  However the product must be sold and shipped from the big box store, which in my case rendered this useless.  I bought a Lenovo laptop.  I found a cheaper price on Amazon.  I went into the store to collect the difference.  Only THEN did they inform me that it must be from a specific company (which in my case fit the requirement).  They THEN also informed me about the requirement that it must be sold and shipped from Amazon (or other big corporations on the list)   There were lots of comparable computers sold cheaper on Amazon's and other big store sites.  HOWEVER, NONE OF THEM, were sold and shipped from the big store.  They were ALL shipped from smaller tech stores.  So Best Buy would not honor their price match promotion even though it was sold on the big corporations web sites.   Thus my BUYERS BEWARE notice.   If you are purchasing a product with the intent of using the price match look very closely into the fine print before you buy.  Or just buy the product where the price is already lower.  (P.S.  In addition, I sent this complaint, which I see as a questionable business practice, to the Best Buy ethics department.  I never received anything except, 'we have it and will respond'.  To date, no real response. )
Response from Best Buy
July 12, 2025
Hey there. Thank you for your review, Deb. We are saddened to hear that you had a negative experience with us. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (https://bby.me/aas6dr) - Twitter/X (https://bby.me/eu3vyi) - Instagram (https://bby.me/1179qo) When reaching out, please mention it is regarding your Google Review 14701. Kindest Regards, ^ Vanessa

About Best Buy East Lansing

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