Best Buy East Lansing

Grossly misinformed staff, botched installations, and deceptive warranty explanations. ​The mobile department at this location consistently provides inaccurate information and bottom-tier service. ​First, the installation quality is terrible. It took the staff four attempts just to apply a basic film protector on an S23 Ultra, and they still handed the device back with trapped air bubbles, casually brushing it off with "just bring it back when it falls off." Showing grace: I accept it back and say no worries because it's late and we all wanted to go home instead of fighting with the phone. They completely failed to explain the actual terms of the "lifetime replacement" warranty—specifically that the damaged protector must be physically surrendered as a core swap. Because their staff omitted this detail, the warranty was refused when the actual screen cracked underneath their cheap film and the glass had to be serviced. ​ Second, the staff repeatedly feeds customers fabricated policy information. They falsely claimed that OtterBox’s manufacturer warranty requires handing over or mailing in your broken case before receiving a replacement—an outright falsehood that would leave a customer with an unprotected phone, whereas OtterBox handles claims directly online via photo verification. Layer on staff giving completely inaccurate, inflated trade-in valuations with zero understanding of how prepaid carrier programs work, and it's clear this department prioritizes getting people away from the counter over knowing the products they sell. ​ Take your money and tech repairs elsewhere.

Went in to order parts to build a PC and Sam G. was able to help me find all the parts I needed. Was very patient and happy to help.

I always get what I want here. They have a great selection, good prices. I always feel safe buying thru here.

FANTASTIC SERVICE. FANTASTIC STAFF. THANK YOU ADAM, LILLY, AND TJ!