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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy East Lansing
How do I check product availability at the East Lansing Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local East Lansing Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy East Lansing stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the East Lansing Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2875 reviews)
Jay
October 07, 2026
5 out of 5
Love this place
Jacob
October 07, 2026
1 out of 5
Walked into buy a laptop, walked out empty-handed. No one approached me to sell me one.
Response from Best Buy
October 07, 2026
Hello!
We want every customer to have an exceptional experience when visiting our stores.
If you would like to discuss your experience further or get assistance please reach out to us at any of our social media accounts.
Facebook (https://bby.me/tECHzI)
Twitter/X (https://bby.me/qX33uO)
Instagram (https://bby.me/4ic6g5)
Be sure to mention your Google Review number, #231585, in your message. Thank you.
Katherine D
October 06, 2026
5 out of 5
I purchased a laptop here with some idea of what I wanted when I arrived, and Jackson was very knowledgeable and helped me find exactly what I needed! Gave all the information I needed to make my own decision.
Tyler A
October 06, 2026
1 out of 5
Really disappointing experience with Best Buy. I ordered a washing machine and was specifically told that installation would be free. When it was delivered, I was then told that installation was not free and that the delivery team could not install it.
Installing the washer myself is not the issue. The issue is that the employees at the store apparently did not know what they were talking about and gave me incorrect information when I made the purchase.
When you’re buying an appliance, you should be able to trust that the staff understands the services they’re selling and can accurately explain what is and is not included. Being told one thing at the store and something completely different at delivery is frustrating and unprofessional.
Best Buy really needs to do a better job training employees on their appliance delivery and installation policies.
I will avoid using Best Buy for any electronic purchase in the future, and will be canceling all services / credit cards through them immediately.