Best Buy East Lansing

I bought a new phone as a gift for my birthday but received a refurbished phone instead, with no explanation, please carefully examine any phone you buy from best buy.I am so madand disappointed , how can you send a used iPhone 15 pro max for the price of a new one? unfortunately i have to returned their old phone and get my money back...

Very nice staff and they always answer all of my questions whenever I need to purchase anything.

Very friendly staff and clean store!

Buyers Beware.  Best buy promotes its Price Match verbally, with in store posters and in other marketing materials.  They highlight that they will match competitors' lowest price.  NOTE the small print.  There is a limited list of establishments that Best Buy will do this for- mostly big corporations like Amazon, Walmart, Target which in itself may not be too bad.  However the product must be sold and shipped from the big box store, which in my case rendered this useless.  I bought a Lenovo laptop.  I found a cheaper price on Amazon.  I went into the store to collect the difference.  Only THEN did they inform me that it must be from a specific company (which in my case fit the requirement).  They THEN also informed me about the requirement that it must be sold and shipped from Amazon (or other big corporations on the list)   There were lots of comparable computers sold cheaper on Amazon's and other big store sites.  HOWEVER, NONE OF THEM, were sold and shipped from the big store.  They were ALL shipped from smaller tech stores.  So Best Buy would not honor their price match promotion even though it was sold on the big corporations web sites.   Thus my BUYERS BEWARE notice.   If you are purchasing a product with the intent of using the price match look very closely into the fine print before you buy.  Or just buy the product where the price is already lower.  (P.S.  In addition, I sent this complaint, which I see as a questionable business practice, to the Best Buy ethics department.  I never received anything except, 'we have it and will respond'.  To date, no real response. )