Easy to find the store, service was quick and friendly.
BEWARE. My laptop was sent out for a screen hinge repair. Upon receiving it back after repair, it was apparent that something was botched as my screen flickered and went in and out. Sent it out again to have the issue corrected. I was sent a repair estimate, spoke with many reps who agreed that the repair shouldn’t cost me anything and should be corrected. Now I’m being told that there’s mysterious liquid damage and the “repair” estimate was for just about what I paid for the laptop new. The laptop is less than a year old and conveniently, this is not covered under my warranty. SCAM. I’ll be sure to tell everyone I know not to buy their devices at ANY Best Buy, and most certainly don’t trust them with repairs, you’ll probably get your device back in worse condition.
Response from Best Buy
January 06, 2025
Hello there, Sarah!
Thank you for taking the time to reach out on Google with a review. We are committed to delivering expert computer services, ensuring you receive the highest level of support and expertise. If faced with a similar situation, I would also reach out for support. We would love to hear any feedback you may have and provide assistance if possible. Please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64650786 in your message. You can find us here:
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Kind Regards,
^Ryan
Guys are always there to help find what I need. They are always friendly and courteous.