Best Buy East Lansing

Terrible experience, they blocked my money for 30 days and without delivering the product they were saying to wait for another 40 days. Customer support has no idea about the situation and even lying on chats. Had to refund the money. Horrible

Denver helped my girlfriend apply for a credit card to purchase a laptop. He was very knowledgeable with the computer components and helped her pick out the right one. He was very sweet and will come back for all of my computer/tech needs!

The store visit itself was great. Representative was very helpful. I would suggest going in-person to buy anything. The website and app are absolute trash. I had to spend an extra $380 for the laptop because they both wouldn't let me make my purchase. Then another $180 for the membership so I could get alerts if the price dropped. I can not set alerts so I'm out $560 plus tax. Customer service outside of this store is horrible. Definitely shop in person. I'll just buy electronics direct from the manufacturer going forward. The closest Best Buy is to far for the hassle of their customer service not ever helping. Buy direct from manufacturer unless you're close to a physical store.

Unprofessional Behavior and discrimination by Store Manager – East Lansing Location I recently visited the Best Buy store at East Lansing to address an issue with an iPad I purchased online as an open-box item listed in "Excellent Condition." According to Best Buy's own policy, items in this condition are supposed to include all original accessories. However, the charger was missing from the box. When I politely raised this concern with the store manager, instead of offering a reasonable explanation or a solution, he told me that open-box items don’t always include accessories—even though this directly contradicts Best Buy’s posted condition standards. When I tried to point this out, the manager became defensive and abruptly kicked me out of the store. I left the store feeling exceedingly disappointed and frustrated, particularly as I was simply attempting to receive the items I had purchased. I expected a higher standard of service from a reputable company such as Best Buy. Consequently, I have reached out to Best Buy corporate to file a complaint against the store manager and hope that appropriate action will be taken. I hope that corporate leadership takes this matter seriously and provides their staff with appropriate training on how to conduct customer interactions with respect and patience. In the meantime, I will be taking my business elsewhere. Additionally, I have noticed numerous negative reviews regarding the store manager, yet it appears that corporate remains unaware of these concerns and has not taken any action. This situation reflects on the overall effectiveness of Best Buy's management.