Best Buy East Lansing

Great

I’m very upset. The manger was talking to another employee while I stood there. Didn’t say a word to me after I said excuse me. I asked another employee for help and when he asked the manager, the manager gave him an answer without even looking at me. I’ll be buying my Mac book and meta glasses somewhere else. Best Buy lost a customer. It’s sad.

This establishment is the worst place I’ve ever entered. The employees immediately bombard you the moment you walk in, in the most irritating way. They then follow you throughout the store, repeatedly asking if you need help even after repeatedly saying no. Not to mention, I went to the camera section and, after standing there looking at them for not even a minute, a manager comes up and tells an employee that I’m buying a camera even though I never said that whatsoever and then trying to peer pressure me into purchasing a $2k camera. These people suck and are desperate for you to buy stuff, they scare away so many customers.

I got superior service at the Okemos Best Buy on Grand River Ave when I went to upgrade my cellphone to a new Pixel 10 Pro XL. At the Verizon desk, both Josh and Leilani were knowledgeable about phone upgrade options, talked me through trade-in plans, answered questions about dual SIM use while traveling overseas, and figured out ways I could lower my monthly bill a bit, too, by adjusting my family plan. When the phone arrived, Greg at the Geek Squad desk was extra patient and polite with my queries, and got the main data transfer done even though my allotted time was running out. Special kudos to Leilani, as she followed up with some phone-specific advice that was invaluable - she went above and beyond to figure out how to retrieve voicemails that were important to me, she worked out a tricky transfer of Signal app accounts, helped with a photo data problem, saw how to restore visual message alerts that I had inadvertently turned off, and talked me through every one of my issues. Outstanding time and attention to the customer. Thank you.