Best Buy Kalamazoo

Pc guys were superb! Great to work with.

I would advise against purchasing a computer through their website. I turns out they are not clear on what computers are actually sold by best buy, and which are sold through the marketplace. Purchased a Skytech computer with an out of the box critical memory storage failure. Best buy will not fix the PC without spending hundreds of dollars for parts and labor, instead insisting I need to contact the manufacturer to get it fixed. In addition the workers they have scheduling appointments will not explain any of this when scheduling the appointment. The human schedulers are bad, but nothing compared to their ai agent, which will fabricate appointment times or of thin air. Only after calling back to confirm with a human agent did I realized the appointment time was not valid.

Severely disappointed. I actually left Costco (who had the computer I wanted to buy) in order to go to Best Buy for a conversation with someone who has more knowledge than I do, helping me get the assurance that I am getting the right product for my needs. Planning to buy potentially a computer, tablet and accessories… I stood unacknowledged for over 40 minutes. I understand everyone is short staffed, I am not unreasonable by any means, and had any employee said anything to me during that time, I would have more than happily waited until someone was able to assist me. However no one did. Once I decided to leave, I walked past 4 employees standing at the door and not a single one said anything to us on our way out. Obviously not a “find everything you need?” But not even a “have a great night”, two of them actually turned away from us so that they did not have to engage with us. I have shopped here before, but after today, probably will not return if I don’t have to. I’ll go back to Costco, get the computer and tablet I think I want and enjoy my 5% cash back without wasting any more of my time. If you and your family need computers for school this year, I would go anywhere else.

Multiple times I've waited for help for 20+ minutes and just ordered what in wanted online.