Best Buy Kalamazoo

I’ve been screwed over three times by these people. I bought two laptops from them that both had faulty hard drives. The third laptop had to be set up by appointment. Of course, they forgot to put my appointment in the system, and I was stuck waiting. I had class the next hour, and ended up leaving. Keep in mind, I am a student. I needed these laptops for my classes. Best Buy greatly inconvenienced me, and I will not be buying anything else from them in the future.

Excellent. Workers

Pc guys were superb! Great to work with.

I would advise against purchasing a computer through their website. I turns out they are not clear on what computers are actually sold by best buy, and which are sold through the marketplace. Purchased a Skytech computer with an out of the box critical memory storage failure. Best buy will not fix the PC without spending hundreds of dollars for parts and labor, instead insisting I need to contact the manufacturer to get it fixed. In addition the workers they have scheduling appointments will not explain any of this when scheduling the appointment. The human schedulers are bad, but nothing compared to their ai agent, which will fabricate appointment times or of thin air. Only after calling back to confirm with a human agent did I realized the appointment time was not valid.