Best Buy Kalamazoo

The staff is nice and the store is very clean but don't expect a large stock of cheaper items or for lesser known brands. If you need adapters for things go to Walmart. Great place if you want TVs or phones from the big 3 being Samsung, Apple and Motorola. The store is easy to walk around but finding what I need was difficult without help which is frustrating for because I would rather not need help. Come here for laptop ram, I usually find what I need in that regard.

Their telephone / answering system is pitiful. You basically have to go in the store for any service updates.

Recently, my elderly father's cable/wifi company changed ALL their routers from 2g-5g to 5g. We were told by cable/wifi company that my father's cameras would NOT work now. Because the cameras are 2g. And we would need to BUY a 2g router. The cameras were recently purchased at Best Buy and were about $500. I came in to "return" or "exchange" cameras because a router would cost an additional $200..so when I came in, an employee from Appliances was called to help me. He was GREAT! He helped me to "understand" that the cameras would WORK with the 5g router, and he went over and beyond customer service nowadays. I am in my 50s, so between my father and I, technology gets kind of complicated. Kudos to the young man. I should have gotten his name. But he works in Appliances and is African American, and it was after 5pm on a Monday. Thank you, thank you, thank you!

Nice environment, but too pricey on goods