Best Buy Kalamazoo

Great selection. Alex was amazing in helping us

Dan took his time and eventually taught this old dog new tricks. Thank you.

I brought my iphone in to repair the back (broken glass). I had made an appointment, stupidly signed some consent form, dropped it off, but when I went to pick it up 6 hours later I was told the damage was worse and they already sent it in to Apple for repairs. I was told I would get my phone back in a week at the latest. I don’t have a spare phone to use in the meantime but I can be patient. It’s been well over a week and I’m mostly upset by both Geek Squad and Best Buy’s complete lack of communication (no confirmation emails, update calls, etc.). There is no customer service. I’ve tried calling using my husbands phone (just brings you to some bs ai service or else someone who works offsite who can only look up order numbers), tried the auto chat online, I’ve tried looking up the service number to track my phone (hasn’t been updated since I dropped it off), and I’ve been into the store multiple times to speak to any employee of any kind both WITH AND WITHOUT their appointment system and no one can speak to me (I just get referred to make yet another appointment or else leave after waiting almost an hour with an appt). I just want to ask where my phone is/for an update. I already paid for repairs but I would honestly rather pay for a brand new phone from my cell service provider than continue dealing with either Geek Squad or Best Buy.

Very unhelpful and rude employees. I won't ever be back here.