I went into the store looking to buy a new Smart Watch. As I was looking at the watch another customer walked up and the Best Buy agent waited on him first. I did say anything about however, he did see I was there and I know he saw me. Even after waiting on the customer, I expected he would come back to wait on me. He never did. I continued to exam the watches ⌚️ and after waiting a significant amount of time to be waited on, I left. Very disgusted.
Response from Best Buy
February 03, 2025
Good Afternoon, Lisa,
We absolutely understand how you are feeling after not getting the assistance you needed when you reached out for support during your time in store. We would love to connect with you and look into this situation further. Please contact our team by privately messaging us on social media. Make sure you include this Google review case ID in your message: #64772089.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Nice store,friendly professional staff
ITSMECHEF Z
January 30, 2025
This place been having some great deals lately
Florida J
January 30, 2025
Staff was great, very knowledgeable about what I was there for which was a gaming computer. But management was slow to come and do their part, the employee we were dealing with saved the moment as I was about to walk out , needed to get home. Would I go there again, if I am a fan of Best Buy which I am not, but as far as the experience but was ok
Response from Best Buy
January 30, 2025
Hello, Florida,
Thank you for your review. It can be disappointing to have to wait longer than expected for a manager to assist. If you would like assistance or want to formally document your feedback with Best Buy Corporate, please send a private message on social media with your name, phone number, and email. Please mention Google Review 64751720 in your message.
Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
Sincerely,
^Meghan