Best Buy Gratiot

Helpfull staff,they got varieties .

Installer doing mobile electronic services was a nasty piece of work to communicate with. Older guy with glasses told someone else to ignore me while asking questions. I’m always so surprised when employees are rude and make it easy to never patronize a business. I’ll go out of my way to find a different location so that I never spend money here again.

I’m not typically someone who writes reviews. And I never would’ve thought best buy would warrant this. I brought my SSD to Geek Squad because it was fried. I was told there was a $49.99 charge for a data recovery evaluation to see if my files were recoverable before moving forward with any expensive recovery work. Even the receipt says “data recovery evaluation.” After they received my SSD, I was then told there would be additional charges just to continue the evaluation process before even getting into actual recovery costs. That felt really misleading to me. At that point it seemed like I paid $50 just to get a quote. On 4/14 I replied to their email asking followup questions like: • What actually counts as a “partial recovery”? (the answer was one file saved by the way) • If only one file gets recovered, is that still considered a successful recovery worth ~$1,000? (the answer is yes) Then on 4/16 I got a voicemail saying if I didn’t respond by the next day they would send my SSD back to Best Buy. I called back that same day and left a voicemail because nobody answered (beyond my initial followup email). Then on 4/21 I got a call, and the conversation immediately turned into pressuring me to pay in full because my “time limit had expired.” Later I spoke to a supervisor on 4/25 who told me that even though I had replied to the contact email provided by best buy, left a voicemail to the correct number, and talked to support, (all of which happened before the deadline – minus when the support rep reached out ot me.) they had already shipped my SSD back anyway. I asked the supervisor to give me corporate’s number. Corporate told me a manager would call me back within 45 minutes. It’s now been days and nobody has called. At this point I’m out weeks of time, still have no answers on whether my data can even be recovered, and the entire process felt like pressure tactics mixed with upselling support packages instead of actually helping me. I’m disgusted with how this was handled and I won’t be using Best Buy again after this. I wont ever recommend Best Buy again after this. And I hope others can see this review and be saved the time, money, and hassle of trying to work with them for data recovery.

That was a good experience ,great communication and it was helpful