Best Buy Gratiot

I went in there about the 17th of last month and I spent close to 6000 on 4 laptops and on TV. Two of the laptops had to be delivered and they said they would require a signature which was great. At least I felt they would be safe. We the first one showed up and I called the wife to let her know it was there as they didn't even knock on the door I went back to the store and informed them of then and they said the next one would be fixed. Well on the 24th of March the second one shows up and again no signature require and no one was home. By the time we got home from secretary of state it was stolen. I contacted FedEx right away and jumped though all the hoops and was told to call best by after a week. I contacted best buy though the website and after a little run around and everything they denied my claim in which I appealed and again denied and I was then told to go to the store and those at the store are even worse. In the end I'm out about 1400 bucks and someone got a new pc. The sad part the police said they couldn't do much. Because of the type of thief they would need to be caught in the act. Customer service contacted me here as you see and I did reach out to them again and like the last few times I talked to anyone there it was pointless. Best buy and thier employees do not care about customer service. Take you business someplace else. It is that simple.

Probably the best best buy I've been to.

Went here to pay for credit card. Always works fine with a guy that’s usually there to do it. Today apparently is not working even though the information is consistently the same. Now I have to just through extra hoops for stuff that allegedly magically stops working

A big store with plenty to look at. There’s a huge variety of electronics and tech, and it’s easy to spend a bit of time browsing. Staff did check in to see if we needed help, but were also happy to let us look around, which I liked. Good overall experience.