How do I check product availability at the Gratiot Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gratiot Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gratiot stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gratiot Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3859 reviews)
Honey G
November 29, 2025
1 out of 5
Very disappointed in this place right now. I purchased a open box motora that is labled and priced excellent open box. It is scratched and missing power cord. That is far from excellent condition!
Response from Best Buy
November 29, 2025
Hello, thank you for taking the time to leave us a review. Open Box Excellent items should definitely be in excellent condition. Can you please reach out to us on Facebook (https://bby.me/qxtm2v), Twitter/X (https://bby.me/v2lnet), or Instagram (https://bby.me/vry9ep) with more information about your experience? Please begin your message with "This is regarding my Google Review #77716".
Cddenham D
November 27, 2025
5 out of 5
Great
Danny T
November 23, 2025
1 out of 5
They sold me a clearly used product as new. (It was an online order and bagged it before I even noticed) Wasted my time driving back to the store to get it replaced and all I got was "sorry about that"
Del R
November 23, 2025
5 out of 5
Wanted thank Dillon for his assistance who demonstrated excellent customer service . I almost grab the wrong accessories for my phone. He displayed patience and knowledge insuring I'd make the best purchase for my needs.