How do I check product availability at the Gratiot Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gratiot Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gratiot stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gratiot Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3912 reviews)
Kikora E
March 14, 2026
5 out of 5
The customer service reps were so helpful and you could tell that they work as a team and want you to get the best product.
Woo W
March 11, 2026
5 out of 5
Everything service service service man was fine I wouldn't change a thing
Jachele J
March 04, 2026
2 out of 5
It is just hard to get assistance. No one will ask if you need help. You actually have to find someone to ask for assistance. I just said never mind and Left. Sorry just being honest🤷🏾♀️
Response from Best Buy
March 04, 2026
Thank you for sharing your feedback with us, Jachele. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this documented and reviewed further for you.
First, we will need more details from you. Please message us through our social media channels on Instagram (https://bby.me/ri6j1t), X/Twitter (https://bby.me/9beitw) or Facebook (https://www. https://bby.me/qzizib) with the full details of your experience. Also add Google Review 125522. We look forward to hearing from you.
Antonio T
March 02, 2026
1 out of 5
1/5 is too 1 too many , had 4 workers walk past and look at me while i sat and waited for help in the verizon section one of them being a supervisor. Not a single word from any of them