Best Buy Gratiot

A waste of my time! It seems as if the manager of the car audio department didn't want to deal with me from the start. I was referred to Roseville from the John R store since I have a Sprinter camper van. I had a smaller Pioneer radio but wanted to upgrade to a 10.1" model for better visibility. After setting up the appointment with a tech, the manager called me nearly yelling to say it wasn't an install but rather an"evaluation" since "all Sprinters are different" and that his junior tech didn't know better. I said all I needed were the same connections on the new radio as I had on the old. "No, it doesn't work that way" he said. I said that I had already removed the old radio and tested the new one and it worked fine. "That makes our job harder" he said "because I need to check everything works". I said that everything does work...just plug in the USB, radio & SiriusXM antennas, speaker harness and mic, and mount it. He wasn't having it. On the install day he did his 'inspection' and started counting speakers, checking the backup camera, etc. etc. I said I don't need any of that - it was ready to go. He then dismissively looked at the cracked mounting bracket from the prior radio (one of the reasons I wanted a new radio) and said it was impossible to install. I said just forget it and I'd install it myself. He said I didn't order a mounting bracket - I showed him the ordered parts on the app and returned the $199 of other parts they ordered which I didn't need. I took the mount and installed the radio myself in the parking lot in about 20 minutes. This guy needs a serious lesson in customer service. BB has done a great job on the 2 prior installs.

Patrick helped me pick out a new HP printer. He was extremely helpful and friendly. I had a very good experience at Best Buy.

Great service and excellent price

It's aight..