I was recently in Best buy to purchase a gaming pc using cash. The sales associate conned me into signing up for a credit card stating I would save 15% and receive $513 back. I asked multiple times if the saving would get put onto my debit card and he reassured me it would. I found out a week later my credit went down and I'll be getting a gift certificate of $200 to spend only in this store. Haven't I spent enough in this store (2612.70)?!? Lying is NOT good business!!
This is the most stupidest thing I have ever heard of. They do not accept incoming phone calls what so ever how are you suppose to get answers when your at work and cannot literally come into the store. Like this is ridiculous I truly hope tons of people report this and bye bye best buy will not ever go into another best buy when they can't take phone calls give me a damn break.
Response from Best Buy
August 20, 2026
Hello,
Thank you for your review. It can be frustrating when you aren't able to get the assistance you're looking for over the phone. Due to the sheer volume of calls the stores receive daily, we have moved all store phone calls to our Customer Care line, so the Blue Shirts are able to assist customers in the store. If you are in need of assistance, please send a private message on social media. Please include Google Review 206894 when reaching out.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
I would like to thank nick for being so helpful and actually paying attention and getting me the best deal and price ! I enjoy the product !
Jeff was leaving for work and talked to me and was engaged when , apparently he was off the clock n I was bothering him as I was walking in ! God is good ,he always helps me with his knowledge and professionalism 🇺🇸 raise for the Boyz !
Didnt have what i needed. Otherwise was fine.