Great experience from the staff..
I was looking to buy LG C4 83 inch staff was really helpful and they guided me to compare with the other available products.
I visited this location 3/22/25, to purchase a MacBook. I checked availability online, and it was available for pickup, meaning it was instore. however i was told by an employee helping me to buy a different series $500 more due to them “not having it instore”. I sat in the parking lot, called the store and they confirmed they had 4 instore of the exact model i had asked for. If pushing for a bigger sale is the only thing they try to achieve, they lost my $1000 plus purchase over it. I would not recommend this location to anyone.
Response from Best Buy
March 22, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that I am viewing the correct inventory when viewing my products on bestbuy.com. Can you please reach out to us via private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64957551".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
I live an hour away and was only two days over the return window and I had to pay $50 for a longer return window. They held our refund hostage! I am so sick of these corporations with their greed and refusal to accommodate situations at all anymore. I remember when return windows were FREE. Nordstrom’s used to return anything from anywhere anytime. How far you all have fallen. Shame. Shame.
Response from Best Buy
March 17, 2025
Hello, Richelle,
Thank you for providing your feedback on Google. Hearing that you had to pay for membership to complete a return is upsetting. We would like to hear about your store experience, here at the corporate office. Feel free to reach out through social media privately the links. When you are reaching out mention "Google Review 64937593", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay