Best Buy Saginaw

We've made the 1 1/2 hr drive a few times, staff are always professional and courteous. They always recommend the best buy warranty and I always get it because it's absolutely worth it for the money, I mean who wouldn't want to protect their purchase with hassle free warranty swaps or if they no longer stock the warrantied item they'll deduct the price from the next model up and you pay the difference? I love Best buy and almost always exclusively purchase my electronics here over other retailers since I found out manufacturers make cheaper quality models specifically for that big blue W store. Thank you for being awesome Best Buy!

Great products. The staff needs to learn customer service skills. When I asked where something was they said over there. Had to ask a second staff member to show me where exactly!

I found a great deal on an open box KitchenAid product in good condition. I saw it in person and confirmed the condition, then bought it online and came to pick it up a few days later. They brought out a plastic wrapped item with a large scratch and dent that wasn't there when we saw it last. We showed their team a photo to prove it. We returned it on the spot. Very disappointed. Drove over an hour to that specific store.

I ordered a laptop with a 15 inch screen online (through the local store’s website). It arrived and has a 13 inch screen. I tried the bot chat, waited for 20 minutes, only to get an “agent” who thanked me for being a Best Buy customer. Then another wait. Then “he” asked me if I needed my laptop fixed after I wrote quite clearly that my order was wrong. I then tried calling the store I ordered from to speak with a human. No luck. No matter what button I pushed or line I spoke, I was told that they (AI bot) needed more information to connect me to a person and that I needed to reach out to the third party seller. I spent almost $2,000 on this laptop and software for my business. I did a lot of research online beforehand and only chose Best Buy because of the sale price. It’s pretty simple, folks. If all you provide is incorrect products and a terrible AI customer service experience, you will lose to the online world. At least there, we know everything is virtual. I had hoped that your company could redeem yourselves after a poor appliance purchase experience I had several years ago. I guess not. If this review helps just one person not have the frustrating and disappointing experience I had, then it’s worth the time to write it. I’m sorry for the people who actually work at the store. I was hoping to talk with one of you and get this straightened out in just a matter of minutes. It could and should have been an easy fix. You’ve now lost a customer and earned a bad review for your utter lack of personal customer service and taking the easy route of AI rather than treat people (yes people, because AI can’t purchase a darned thing from you!) with kindness, professionalism and respect.