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Frequently Asked Questions About Best Buy Southfield
How do I check product availability at the Southfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Southfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Southfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Southfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3368 reviews)
Tony A
October 17, 2026
1 out of 5
Based on my experience, I cannot recommend shopping online with Best Buy for store pickup.
I ordered an item online for store pickup at a lower advertised price. Shortly after, Best Buy cancelled my order, claiming it was unavailable—only to immediately relist the exact same item at the exact same store location for $20 more.
When I called customer service to fix this obvious system error, the first representative agreed with me and explicitly promised to honor the original, lower price. However, when I spoke to the next representative to finalize everything, they flat-out refused to honor the price adjustment promised by their colleague. I was forced to pay the extra $20 just to get the item I had already rightfully purchased.
This is incredibly deceptive. Best Buy needs to train their staff to honor the verbal contracts and prices promised by their own representatives. I am still waiting for Best Buy to do the right thing and refund the $20 difference.
Response from Best Buy
October 17, 2026
Hello, Tony,
We can understand the importance of receiving consistent information and having confidence that an order will be handled as expected. We also recognize how important clear communication is.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on one of our social platforms:
Facebook ( https://bby.me/uLVVQX)
Twitter/X ( https://bby.me/tfM05q)
Instagram ( https://bby.me/RUTt7i)
Please be sure to mention your review, #239561.
DezziA
October 06, 2026
5 out of 5
Fast and reliable service
Jan G
October 04, 2026
1 out of 5
This place just keeps getting worse. Haven’t had a good experience with BestBuy in years
Agnosia A
September 25, 2026
1 out of 5
It was worse than an abandoned ABC warehouse and I felt like I was in the hood.