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Best Buy Southfield
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Frequently Asked Questions About Best Buy Southfield
How do I check product availability at the Southfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Southfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Southfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Southfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3299 reviews)
Hasan S
March 16, 2026
1 out of 5
I had a very uncomfortable experience at Best Buy today. I went to the store because I was considering buying a MacBook and wanted to look around first. When I entered, the employee sitting at the door asked what brought me in. I politely said I was just looking around. His response was “that’s crazy,” which felt rude and dismissive.
Physical stores exist so customers can browse products and decide what they want to buy, especially for expensive items like laptops. Being spoken to that way made me feel unwelcome and uncomfortable, so I left the store immediately.
I hope management addresses this kind of behavior, because no customer should feel discouraged from simply browsing.
Response from Best Buy
March 16, 2026
Hi Hasan,
Thanks for sharing this review with us here. We’re concerned to hear about this experience, and that the service you received from us didn’t meet expectations. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels on Facebook (https://bby.me/PukpmV), Twitter/X (https://bby.me/wVt8rc), or Instagram (https://bby.me/NjFwIt). Please include the Google Review reference number #130132 when reaching out.
Doris H
March 15, 2026
5 out of 5
The burgers I ordered was excellent. They were juicy and delicious
dennis m
March 04, 2026
4 out of 5
Friendly staff, knowledgeable.
Nicholas W
February 28, 2026
5 out of 5
I had an outstanding experience buying my new TV at Best Buy in Southfield, Michigan. Zac, the manager, and Nevaeh (I’m probably spelling her name incorrectly) but they were both incredible. Zac went above and beyond to get me a great price—he made the whole process quick, easy, and truly painless. Nevaeh was also super helpful and made sure I had everything I needed. I highly recommend this store and these two amazing team members! I would definitely go back and recommend to anyone to shop here.