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Best Buy Southfield
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Frequently Asked Questions About Best Buy Southfield
How do I check product availability at the Southfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Southfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Southfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Southfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3160 reviews)
Roger B
April 15, 2025
1 out of 5
Employees here have such massive attitudes especially the manager. "Sharice" and most of the staff have this aggressive / unwilling to help attitude. I bought AirPod max open box in "excellent condition" and they were still connected to someone else's find my.
After spending 30 min in the store, 30 min in my car trying to fix the problem. I finally go back in and spend another half hour waiting for them to solve the issue or at least offer some sort of apology for selling me a faulty product. Out comes "Sharice" asking me why I’m surprised and speaking to me as if I should keep a faulty pair of headphones that I spent $500 on! What? No apology? No sorry for inconveniencing you? No sorry for wasting hours of your time? Nope instead when I began expressing to her how employees should handle situations and speak respectfully to customer she decides to threaten to trespass me. That's right Best Buy. This is the manager running your Southfield location. An angry and aggressive no customer service having “manager”. Even before the issue her and the other employees were so rude when I came in to buy the headphones. Because of this one experience I'll never support Best Buy again. No thanks. You can't threaten to "trespass" customers when they’re waiting for a refund and criticizing your establishment. Closed my Best Buy credit card and me and my family are never dealing with them again. None of their locations or online.
Scott T
April 11, 2025
5 out of 5
Solid experience with electronics
ben m
April 05, 2025
4 out of 5
Fairly well stocked
Josh V
March 25, 2025
2 out of 5
Best Buy is great. However over the last 5 years of continuously going to the same Best Buy I am getting more and more service members that don’t want to help or want to listen to you. when you have problems with getting data from Best Buy app to share with the cashier. When you have bought the product there But they won’t take it back since they can not find the serial number on the device you bought there. Made my rating go down 2 stars. I pay for Best Buy total membership, and don’t really get any advantage to use it. Bad store policies and staff.
Response from Best Buy
March 25, 2025
Hello, Josh,
Thank you for reaching out to us here on Google and sharing your recent experience. We understand how important excellent customer service can be and know we would be reaching out for support as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64966467
regards,
^Brandon