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Best Buy Southfield
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Frequently Asked Questions About Best Buy Southfield
How do I check product availability at the Southfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Southfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Southfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Southfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3093 reviews)
Sharon H
December 12, 2024
5 out of 5
Pricing and upright freezer.
Faddy Y
December 04, 2024
1 out of 5
Not a great customer service, the staff made me wait for over 45 minutes to find an item that I placed online for pick. After waiting the 45 minutes customer service stated to leave and come back later. The staff were not willing to look the item at a different location. Do
Response from Best Buy
December 04, 2024
Hello,
Thanks for reaching out and providing your feedback. Having your order pickup delayed is never great, so I can understand your disappointment. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64515196". Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Thanks,
^Aaron
Nicole J
December 04, 2024
2 out of 5
I had to go today to the best buy in southfield, michigan, to reschedule an appointment, wish they missed to install something in my home. The cashier was nasty, she went and got the manager, and she was equally as nasty rue and short. When I start asking to see the store manager, they say she is a manager. We need to stop blaming the company for things cause sometime.It is the staff that works in these businesses that destroys it for everyone. It should also be noted. Best Buy farms out and contract installers, which is not safe. But that's not told to the customers. When I asked another gentleman about it here, he talked in circles. It is unprofessional, not to give people the whole gamut.Of the situation. I looked at some of the complaints and i'm not the only one that has made complaints about the attitudes of the staff at the southfield michigan location.I encourage management to empower the people to do better.
Response from Best Buy
December 04, 2024
Hi, Nicole,
Thank you for taking the time to share your experience with your in-home installation. Please know that this is not the service that we aim to provide. Our team would be happy to document this occurrence and look into this further. Please reach out to a live representative by sending a private message or DM that includes your full name, phone number, email and the location in question using one of our official social media platforms: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy). When reaching out, be sure to mention Google Review 64514601.
Sincerely,
^Tina
April L
December 01, 2024
5 out of 5
I enjoy how they treat me very much