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Best Buy Southfield
Services Offered
Geek Squad Services
Apple Shop
Trade-In
Google Home Experience
Amazon Alexa Experience
Hearing Solutions Center
Premium Home Theater
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Southfield
How do I check product availability at the Southfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Southfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Southfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Southfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3236 reviews)
Jas
October 01, 2025
5 out of 5
My curbside order was delivered quickly with a smile.
Nathan T
September 29, 2025
5 out of 5
I was offered assistance from the time I walked in the door until I walked out with my purchase. They have a wide variety of wireless keyboards.
Jon O
September 27, 2025
5 out of 5
KEIA @ Best Buy in Southfield is so friendly and helpful! Paul is very helpful as well!
Monique B
September 18, 2025
1 out of 5
!!!! Be careful and do not believe their sales pitch!!!!
I recently purchased a MacBook from this location and, unfortunately, my experience has been less than satisfactory. At the time of purchase, I was informed that signing up for a Best Buy credit card would grant me $120 in rewards points, which could be applied to my credit card bill. I clarified several times during the transaction and stressed that I intended to make no further purchases at Best Buy. I agree to the card and completed my purchase. However, after receiving and activating the credit card 3 weeks later, I found that I was lied to and unable to redeem the rewards online as promised.
When I reached out to customer service for assistance, I encountered significant delays and multiple transfers, and unfortunately, my call was eventually disconnected without resolution. The representative I spoke with, Mike, was horrible, lacked energy, extremely dismissive and provided no support. After continually placing me on hold to "check my account" for 20 mins, I asked to soak to a supervisor. After 20 more minutes of holding, Mike purposely disconnected the call.
Overall, I am disappointed with the experience, especially since the initial promise of rewards was not fulfilled. I hope that Best Buy can address this issue and improve their sales experience and their customer service in the future.