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Best Buy Southfield
Services Offered
Geek Squad Services
Apple Shop
Trade-In
Google Home Experience
Amazon Alexa Experience
Hearing Solutions Center
Premium Home Theater
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Southfield
How do I check product availability at the Southfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Southfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Southfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Southfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3182 reviews)
Zac F
June 15, 2025
5 out of 5
Great deal finder helping us get a new phone
sonof3m
June 14, 2025
1 out of 5
WORST CUSTOMER SERVICE I HAVE EVER SEEN!!!
I purchased a Samsung 50 inch TV yesterday. The TV had some audio issues, so I brought it back to the store to exchange it. After some back and forth, they finally exchanged it for the same model, which was acceptable. I took that TV home and when I took it out of the box, the screen was cracked. I brought it back up to the store this monring and they would not exchange it or provide a refund becuase the TV was "physically damaged". I have never had a situation where I purchased a defective item less then 24 hours ago and the store would not take it back.
The manager was absolutely useless! He basically told me to call customer service. I was on the phone for 45 minutes and they were going to set up a pick up at my house for the TV, but then at the end of call they said they could not do that and I would have to take it back to the store. I was at the store when I called.
If that is how they treat loyal customers, then I will never purchase anything again from Best Buy. Buyer Beware, I am out $350..
Chris S
June 10, 2025
1 out of 5
Botched the midnight release for Switch 2. Could not for the life of me figure out why it took so long in line. I was in and out in less than 2 minutes.
Alex S
May 14, 2025
5 out of 5
Nico was very helpful with what I needed great hospitality and customer service will definitely be back and will definitely recommend this location.