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Frequently Asked Questions About Best Buy Southfield

How do I check product availability at the Southfield Best Buy?
How do I check my order status?
My local Southfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Southfield stores’ holiday hours?

Recent Reviews

4.0
(3182 reviews)
Zac F
June 15, 2025
5 out of 5
Great deal finder helping us get a new phone
sonof3m
June 14, 2025
1 out of 5
WORST CUSTOMER SERVICE I HAVE EVER SEEN!!! I purchased a Samsung 50 inch TV yesterday. The TV had some audio issues, so I brought it back to the store to exchange it. After some back and forth, they finally exchanged it for the same model, which was acceptable. I took that TV home and when I took it out of the box, the screen was cracked. I brought it back up to the store this monring and they would not exchange it or provide a refund becuase the TV was "physically damaged". I have never had a situation where I purchased a defective item less then 24 hours ago and the store would not take it back. The manager was absolutely useless! He basically told me to call customer service. I was on the phone for 45 minutes and they were going to set up a pick up at my house for the TV, but then at the end of call they said they could not do that and I would have to take it back to the store. I was at the store when I called. If that is how they treat loyal customers, then I will never purchase anything again from Best Buy. Buyer Beware, I am out $350..
Chris S
June 10, 2025
1 out of 5
Botched the midnight release for Switch 2. Could not for the life of me figure out why it took so long in line. I was in and out in less than 2 minutes.
Alex S
May 14, 2025
5 out of 5
Nico was very helpful with what I needed great hospitality and customer service will definitely be back and will definitely recommend this location.

About Best Buy Southfield

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