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Best Buy Southfield
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Frequently Asked Questions About Best Buy Southfield
How do I check product availability at the Southfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Southfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Southfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Southfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3121 reviews)
Mal
January 17, 2025
1 out of 5
Service terrible the manager nico has no sense of urgency for customers i was extremely frustrated and didn’t even want to buy my product anymore. It shouldn’t take u 45 minutes to go and grab a box out a cage. Manager Nico is HORRIBLE!!!
Elise S
January 16, 2025
2 out of 5
All the playstation controllers etc are behind check out! The cashier was terrible, telling me how expensive the products are.
Response from Best Buy
January 16, 2025
Hello and thanks for reaching out on Google, Elise.
Shopping in-store should be a pleasant experience and we understand your frustration. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64684610.
Kindly,
^Graham
Christopher L
January 14, 2025
1 out of 5
Went to purchase a power adapter for my laptop. Should be a quick in and out affair. Took well over an hour. This store was in disarray and understaffed on the evening of January 14th
Response from Best Buy
January 14, 2025
Hello, Christopher.
Thank you for providing your feedback. We apologize your shopping experience took longer than expected. If you need any assistance or have any questions, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64679130.
Best,
^AllisonS
Matthew B
January 11, 2025
1 out of 5
Purchased the DJI pro 6 but had to travel in a snow storm to pick it up at another location because it was out of stock. When I arrived they said sorry but when they went to go pick it, they didn't have it. No wonder these massive stores are failing.
Response from Best Buy
January 11, 2025
Hi, Matthew,
We are saddened to know that your order was not ready prior to your arrival and would be happy to document your experience. Please send a private message with your full name, phone number, email address, and order number to one of the following: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy). When reaching out, please be sure to mention that it is in response to Google review 64666164.
Sincerely,
^Tina