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Best Buy Southfield
Services Offered
Geek Squad Services
Apple Shop
Trade-In
Google Home Experience
Amazon Alexa Experience
Hearing Solutions Center
Premium Home Theater
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Southfield
How do I check product availability at the Southfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Southfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Southfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Southfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3312 reviews)
CRISIS
April 24, 2026
1 out of 5
Really frustrating experience at Best Buy. The employees were rude, dismissive, and didn’t seem to care that people had been waiting in line for hours. I came specifically for Pokémon booster bundles on a major release date and knew there were 48 in stock after using a stock checker that hasn’t ever been wrong (they also come in cases of 25), so it was obvious there was more product than what was put out. Despite that, staff refused to bring out the remaining stock and kept insisting what was on the shelf was all they had.
It honestly felt like the rest was being held back or backdoored which is unfair to customers who showed up early expecting a fair chance. Between the poor attitude and lack of transparency, this was a really bad experience and not somewhere I’d go to for my Pokemon releases again
Response from Best Buy
April 24, 2026
Hi there,
Thank you for taking the time to leave feedback for us regarding your recent visit. I can understand wanting to obtain a high-demand item like a Pokémon booster pack. These items are expected to sell out very quickly, but our stores follow protocol to ensure that they are fairly distributed.
If you would like us to take a closer look, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/XnrtpT), X (https://bby.me/5Ta5Cz), or Instagram (https://bby.me/aTwcqk).
Be sure to mention “Google review #145526” in your social media message.
Colin M
April 18, 2026
5 out of 5
The salesman Austin was great, thumbs up 👍🏽
Brock H
April 14, 2026
5 out of 5
I came in a Best buy to get a new phone I was blessed with having Brent as my sales associate he was very very knowledgeable and very patient as well he was able to help me find the perfect phone. 10 out of 10 highly recommend ask for Brent when you go in. Best buy you need to give this guy a raise and a promotion 😎😎💪
Adam S
April 10, 2026
5 out of 5
Helpful staff, had what I needed.