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Best Buy Southfield
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Frequently Asked Questions About Best Buy Southfield
How do I check product availability at the Southfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Southfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Southfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Southfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3151 reviews)
Josh V
March 25, 2025
2 out of 5
Best Buy is great. However over the last 5 years of continuously going to the same Best Buy I am getting more and more service members that don’t want to help or want to listen to you. when you have problems with getting data from Best Buy app to share with the cashier. When you have bought the product there But they won’t take it back since they can not find the serial number on the device you bought there. Made my rating go down 2 stars. I pay for Best Buy total membership, and don’t really get any advantage to use it. Bad store policies and staff.
Response from Best Buy
March 25, 2025
Hello, Josh,
Thank you for reaching out to us here on Google and sharing your recent experience. We understand how important excellent customer service can be and know we would be reaching out for support as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64966467
regards,
^Brandon
Kevin S
March 21, 2025
3 out of 5
Nothing on shelves. Very poor customer service. I wouldn't be surprised if this place closes soon.
Response from Best Buy
March 22, 2025
Hi Kevin,
Thank you for your review. I certainly understand how concerning it is when service doesn't meet expectations. We appreciate your feedback regarding your recent visit to one of our Best Buy stores, and we'll use your comments to help improve our overall customer experience.
So that we can formally document your feedback and improve future experiences, please send a private message or DM on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 64955480.
Kind regards,
^Pre
cherrise j
March 21, 2025
5 out of 5
Staff very friendly and knowledgeable
setto s
March 21, 2025
3 out of 5
It's a big box chain store, employees were none the less hard working and kind
Response from Best Buy
March 21, 2025
Hello, Setto,
I appreciate you taking the time to share your feedback regarding your recent visit to one of our stores. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) or Facebook (https://www.facebook.com/bestbuy) with the details of your situation, your full name, phone number, e-mail, and the address to the location visited. Also add Google Review 64953095. We look forward to hearing from you.
Sincerely,
^Deysha