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Services Offered
Geek Squad Services
Apple Shop
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Google Home Experience
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Hearing Solutions Center
Premium Home Theater
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Southfield
How do I check product availability at the Southfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Southfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Southfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Southfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3344 reviews)
David C
July 22, 2026
4 out of 5
Bought a cable there but they gave me the wrong one so I had to take it back.
Ryan B
July 20, 2026
1 out of 5
They allowed someone to open a Best Buy credit card in my name and make a substantial purchase without properly verifying their identity or asking for a drivers license. I am extremely disappointed with the lack of security measures in place and the failure to protect customers from identity theft.
Response from Best Buy
July 20, 2026
Hello Ryan,
Thank you for sharing your experience. Concerns involving identity theft and account security are taken seriously, and feedback like this is important.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/uvBt0s)
Twitter/X (https://bby.me/DOa8Fk)
Instagram (https://bby.me/UQ9YpD)
When reaching out, please reference your Google Review 190721.
Brent H
July 19, 2026
5 out of 5
I've been going to this location and buying all my electronics from here for years now. I came in the store yesterday with my PS5 that I'm having issues with, and while I didn't get the end result that I wanted, one of the managers, Ronald, and another store employee at checkout, whose name I can't remember (Keia or Kela, maybe? Sorry!!), both went above and beyond to try helping resolve the issue. They were very kind and friendly, and I'm grateful for their effort, because I don't think most people would have cared as much as they did. Thank you both!!
John H
July 05, 2026
5 out of 5
The employee that helped me with my questions for a high-priced gift item I was purchasing was very helpful and patient. Very good experience.