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Best Buy Southfield
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Frequently Asked Questions About Best Buy Southfield
How do I check product availability at the Southfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Southfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Southfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Southfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3125 reviews)
M. T
January 29, 2025
1 out of 5
I want to put zero stars but I can’t. The worst manager I have ever seen in my life
Response from Best Buy
January 29, 2025
Hello there!
Thank you for taking the time to reach out on Google with a review. I can absolutely understand the need for friendly expertise in-store while you shop with us. We would love to know more about your time with us and to assist if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64748826 in your message. You can find us here:
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
We hope to hear from you!
Respectfully,
^Ryan
mike h
January 23, 2025
1 out of 5
Did an online order. 2 things. One part of the order worked smoothly. The other part not at all. It was scheduled to be picked up at dearborn michigan seems fine. However, I was picking up from southfield michigan. The cashier tried to help me and switch it to southfield, and he did but it chargerd my card a second time. Then they had me wait an hour so the order could go through there system. But guess what. Never went through the system. So I couldn't pick up my item. Note I live 40 minutes away from the store. Then to add insult to injury, the product was sitting right on the top shelf behind the pick up station. Needless to say after being at best buy for an hour and 45 minutes, I left without my full order. I'll never shop there again. Target never gets it wrong like that. Or charges me twice. It was an epic fail. Screw best buy. 0 🌟
Response from Best Buy
January 23, 2025
Hi, Mike,
Thanks for taking the time to leave a review here on Google. I can certainly understand wanting clarity and support when placing an order.
If you require additional assistance, please reach out to us via social media. Our team would be happy to look into this closer and assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64719583” when reaching out on social media.
Regards,
^Ravi
Mal
January 17, 2025
1 out of 5
Service terrible the manager nico has no sense of urgency for customers i was extremely frustrated and didn’t even want to buy my product anymore. It shouldn’t take u 45 minutes to go and grab a box out a cage. Manager Nico is HORRIBLE!!!
Response from Best Buy
January 17, 2025
Hi, Mel,
We are saddened to hear of what you've experienced during your recent Best Buy visit and would like to look into this further. Please reach out to a live representative by sending a private message or DM that includes your full name, phone number, email and the location in question using one of our official social media platforms: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy). When reaching out, be sure to mention Google Review 64698225.
Sincerely,
^Tina
Elise S
January 16, 2025
2 out of 5
All the playstation controllers etc are behind check out! The cashier was terrible, telling me how expensive the products are.
Response from Best Buy
January 16, 2025
Hello and thanks for reaching out on Google, Elise.
Shopping in-store should be a pleasant experience and we understand your frustration. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64684610.
Kindly,
^Graham