Michael H
November 04, 2026
Bust Buy has lost my business. The Geek Squad made mistakes on a simple laptop repair (a GB RAM chip upgrade) that wasn’t solved the first time, not the second time, and not even the third time. The second and third time Geek Squad took possession of my laptop, they told me how they made a mistake each of the previous two times, but that if I spent more, they could try again. Each time, they’re either ruined or damaged chips they’ve tried to install. Best Buy has to do better, but I’m done with them.
Response from Best Buy
November 04, 2026
Hello, Michael,
We understand how frustrating it would be to experience repeated repair issues and not receive the resolution you expected after multiple visits.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on one of our social platforms:
Facebook ( https://bby.me/1XhvbU)
Twitter/X ( https://bby.me/IRfUff)
Instagram ( https://bby.me/BXgY7w)
Please be sure to mention your review, #248606.
Brooke B
November 03, 2026
I truly love this Best Buy in Southfield because when I think of something I dont think anyone else have it always amazes me they have it. I bought a cube gps tracker device and they were able to take me right to it.