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Services Offered
Geek Squad Services
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Google Home Experience
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Frequently Asked Questions About Best Buy Southfield
How do I check product availability at the Southfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Southfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Southfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Southfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3331 reviews)
Christopher S
June 20, 2026
5 out of 5
Earlier than expected🙏❤️🙏
Our timeframe was between 8am - noon
Brother Cleveland called at 9:13am and said they were otw
It's now 10:13am and our stove is installed
Brother Cleveland and his son Davon delivered our stove today and they were so respectful and gentle
Very knowledgeable and polite
Best Buy you have a gem in this father and son duo
Mad respect and thank you again for our timely delivery
Thomas G
June 17, 2026
5 out of 5
Fast and great service
Paige C
June 12, 2026
5 out of 5
I wish I knew his name but it was the best polite customer service ever. Handled everything & had good advice on electronics I was purchasing 👍🏾👍🏾👍🏾
Josh S
May 13, 2026
1 out of 5
Came in on Monday, 5/11/26. Store was relatively empty. Grabbed an iPhone case, seemed like I got the last one on the shelf. I went to open it to look at it, in store, and realized it was sealed so I took it up to the checkout and paid. Got home, and while the packaging was sealed, the case I purchased had somehow been removed from the packaging.
Unfortunately, I live 1200 miles away from this store, and I have have tried reaching out to Best Buy customer service, and they've told me there's nothing I can do since I made the purchase in store. Best Buy stores also no longer have direct phone numbers, I'm stuck waiting for someone to call me back and I have 0 recourse.
Response from Best Buy
May 13, 2026
Hi, Josh,
Thank you for taking the time to leave us a review. It can be frustrating to find that your sealed box is empty. If you'd like assistance, please send a private message on social media. Please include Google Review 151959 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport