Best Buy Southfield

Today was the best experience I have had at at any computer store. They (Lonnie, John, Blade, and Darius) gave my mom who is a senior a very customer friendly experience. I have multiple IT certifications and worked for the International Monetary Fund providing tech support. I also have held security clearances. You will rarely find this level of customer service.

This location is nearly useless because the employees make it that way. I did not know much about ups systems when I bought one from here and they were unhelpful in deciding what kind I need. I just bought a 1500 watt ups system which is really 900 running watts. I needed at least 2500 running watts for or my pc and monitors at least.

This is my go to Best Buy. Emily and Blade in the Geek Squad department were very helpful with my phone and laptop issue. I was out of storage on my phone and Google cloud because I have/had soooo many photos on them. I was given step by step instructions on how to transfer them to my laptop photo and camera folder in order to delete them from my phone and Google Cloud to free up space and storage. Technology can be intimidating and overwhelming but Emily and Blade were able to help erase my frustration and stress. I even suggested to blade that he should start a You Tube channel on tech for beginners. What do you need to know? I believe Emily and Blade just might have an answer or solution for you. I highly recommend going here.

This review has nothing to do with this specific location but the overall performance of best buy. But unfortunately, corporate best buy will not let you review them directly. I used to love shopping with Best Buy, now I can't get rid of a $100 gift card. I purchased an apple headset on black friday, turns out it was through a third party scammer that was an authorized vendor on their site. After dozens of attempts to get my product I was finally sent a fake apple airpod product. I contacted bestbuy about 20 times to get this resolved, finally after speaking to their nicaragua and phillipine call centers they allowed me to receive a call back from a real best buy rep. To get to this point took about 15 hours and almost 4 weeks and speaking to over 50 reps. Eventually my money was refunded in the form of a gift card. Not even the real currency that I paid. I emailed every corporate executive the situation. Not one call or email back. The corporate executives have ruined the shopping experience and only care about their bonuses and the bottom line and not the customer experience. I probably spent $50K in my life with Best Buy over the past 2 decades, now I try to find another alternative before shopping there.