Frequently Asked Questions About Best Buy Southfield
How do I check product availability at the Southfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Southfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Southfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Southfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3277 reviews)
Zine R
January 08, 2026
1 out of 5
They are not helpful at all. They are rude and don't care. Asked for help finding an item and they were not willing to help.
Tashia B
January 06, 2026
3 out of 5
waited for service to long seems to be a staff shortage.
Response from Best Buy
January 07, 2026
Hello Tashia,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #101494 in a private message.
Facebook (https://bby.me/9m6al9)
Twitter/X (https://bby.me/r74501)
Instagram (https://bby.me/bne3r5)
Chris E
January 01, 2026
3 out of 5
Not the best Best Buy. But the staff is awesome!
Response from Best Buy
January 02, 2026
Hello,
Thanks for shopping with us, and we appreciate your feedback. We would like to learn more about your recent visit. Please connect with us over private message on X, Facebook or Instagram. You may also include the Google review ID 99183 as reference.
X: https://bby.me/o64tca
Facebook: https://bby.me/ptcu4b
Instagram: https://bby.me/y9tuit
TOINE M
January 01, 2026
4 out of 5
Customer service was excellent had what I needed thankyou