You can speak to someone locally at the Taylor , Mich store . You try calling and you speaking to an incompetent person from Brazil. @BestBuy company is a cheat and scam . I brought 3 pc handheld games an only received 1 Microsoft game card . So they recommend me stop what I’m doing , and take the games away from my children just to return them to receive the free Microsoft game card . I’ll never shop @ Best Buy again in this life time . They could have just emailed me two more Microsoft game cards because they see in my purchase order I had just purchase three of them less then 48 hrs ago . So ppl do your homework before buying anything from Bestbuy so you want end up with speaking to someone from Brazil . Once my kids and I get settled on our vacation I’ll purchase them one . If there was a ZERO BUTTOM FOR STARS ILL GIVE THEM A HUGH 0 for effort . Take the public money and don’t care
Very helpful and knowledgeable staff. Didn't have the laptop on sale that I wanted but the guy gave me the scoop that it was going on sale soon and that they offered 60 day price matching so I got to buy my laptop that day and then got $300 off the price 4 weeks later. Great guy, great Best Buy.
I just bought Apple Watch, which is more than $800 dollar but I’m surprised from the Customer service t they very rude and polite and the lady working there she gave me the watch she’s turning back and didn’t say nothing to me . I don’t know how they hiring people not professional like that in Best Buy I will not go back and buy anything from Best Buy in Taylor
Response from Best Buy
March 23, 2025
Hey there, Adil,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had issues getting support in-store, and I can understand your frustrations. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #64960670" and share your full name, email, and phone number.
Thanks,
^Jacob
Great location and nice staff!