Best Buy Southland Center

I don’t know what happened to the customer service industry or why it became so difficult to get assistance in a store. I came into the store and was politely greeted by the door guy who asked if I was looking for anything in particular today. I responded yes, and he directed me to the area and noted that he would call for an associate to come help me there. After ten minutes of waiting I noticed two uniformed employees standing by the mall door entrance and waited at the adjacent desk until they were done with their conversation before being approached. I notified the employee that I needed an iPad and case identical to the display model and that I needed to transfer the current phone service from my iPad to the new one. He asked who my carrier was and I responded with AT&T to which he responded that he worked with Verizon and could not help. He said he would call someone else over. After another five minutes I looked over at him and he finally made a call to another colleague. The third employee I dealt with was informed of what I needed and then he proceeded to go and get it from the back. I met him at the desk and he was missing the iPad case. He then pointed me in the direction to the cases for me to go grab one. I grabbed a case and returned to which he said it would not fit the iPad and that I needed a gen 11. I went back to the front of the store for a second look at the cases and there were not any gen 11 cases on the shelf. He then said he could order me one. Shortly after another employee walks up and the guy I’m dealing with says do you think this case will fit? He responded to his colleague saying yea probably and proceeded to walk away. I then reiterated to the employee that I need to transfer the cellular service from my old iPad to this new one and he proceeded to say that we will do it after the transaction. So I finish the transaction and he sends me back to the Verizon guy who proceeds to say he can’t help. They then call in a fourth person that I’m now dealing with and he says you have to do that at the time of purchase. He said I can do it for you but you’ll be double charged. I then responded with no thank you I will call AT&T myself. Made it home, transferred my stuff to my new iPad, called AT&T, to ultimately find out they sold me a WI-FI only tablet. After 1 hour of my time, (4-5) Best Buy Employees, a failure in getting any sort of timely help after expressing that I’m going to make a $700 purchase, and then going home to find out I was given the incorrect product that I requested is ridiculous. Now I have to go back and do it all over again tomorrow, during my lunch break, while now having a secondary charge to my account. Is it to much to ask for someone to call over the proper staff member for customer assistance, if they don’t know what to do? Is it possible to deal with one person and not 4-5? Maybe I’m ranting g but if someone says I’m buying $700 worth of product it shouldn’t be that difficult to get the help needed from the staff to make that purchase happen.

They fixed my carplay stereo it needed to be reset thankz so very much 💜✌️

Taylor location was the best!

Exelentes precios he ido muchas veces