Ordered online and picked up and was out.. I get all my appliances from here and always get great deals
I purchased a dryer from Best Buy, and everything Best Buy suggested for a proper installation, and scheduled them to deliver it and install it last month. Two men delivered it, and one came into the house to install it. Within a few minutes, he told me the part I ordered wasn’t long enough for installation, and I would need to go to the hardware store myself to purchase a longer part. I was confused and told him that this was the exact part that Best Buy recommended, and he replied that what Best Buy recommends is a universal suggestion and doesn’t always apply to each brand. This wasn’t making sense, but he insisted he could not install the dryer. I told him that the hardware store was just around the corner, and I could go there and back in 10 minutes with the longer part. He said that he needed to get to the next install and couldn’t wait. I asked if he could fit me back into his schedule before the end of the day, since It was still early and I was scheduled for proper installation today and was hoping it would be completed.
*****He told me, and I quote “I can come back after my shift ends, but that would be doing you a favor. What will you do for me in return?”*****
I was completely taken aback and responded that I would call the hotline to reschedule the installation instead. I called Best Buy that same afternoon to inform them what happened. The Best Buy representative who answered was completely unhelpful and dismissive. Later that day, I was upset and told my neighbor what happened. My neighbor came over and fully installed my dryer with the original part that I ordered from Best Buy.
@BestBuy, women should not have to worry about being harassed in their own home as a result of purchasing your products and services.
Response from Best Buy
November 16, 2024
Hi Gigi,
Thank you for bringing this to our attention and sharing your experience. This is certainly not the level of service we expect our customers to receive, and I can understand how upsetting and uncomfortable this situation must have been for you. Your concerns are important, and I want to make sure this is properly addressed.
Please connect with us by sending a private message on Facebook at facebook.com/BestBuy, Twitter/X at twitter.com/BestBuySupport, or Instagram at instagram.com/BestBuy. In your message, include your full name, phone number, and email, and reference your "Google Review" along with the conversation number 64434564 so we can quickly identify your case and assist further.
Thank you again for reaching out. I look forward to working with you to address this situation.
Best regards,
^Magee
Only one person works the registers when there's 10 people in line while other employees are talking to one another. Terrible customer service.
Response from Best Buy
November 14, 2024
Hello, Karen,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64427093. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64427093
Thanks,
^Ezra