Best Buy Southland Center

A shame that I cannot connect directly with a store employee to make sure an item is in stock before driving almost 50 miles to pick up.

Super fast service,staff was friendly

My uncle who is disabled bought a tv here and had it delivered. He thought best buy was delivering it but fed ex left it on his porch. Didn’t let him know or ring door bell. We plugged it in & it was defective. We took it back to the store and was told that store policy prevents them from trading it or returning it for refund & they kept his receipt! so we called the 800 # they gave us and were told they’d send a return label & we could drop it at fed ex. Then when I never got label I called back and was told they don’t do that any longer but they sent him a new tv. 2 days later still no tv so I called back & was told Roadie ( delivery co) dropped it on his porch & got a signature from him. I had to call Roadie who said they never took it or got signature so I had to call best buy 800 AGAIN. They then said to take tv back to store & get copy of receipt and get refund which we tried but again was told they cant due to policy! They did give me a copy of receipt. Needless to say, after 4 days of calls and bs , his new tv was delivered & we took tv to a different location who did take the tv back. Never ever will he or I shop at best buy. It was far from the best service .

HAD to update this review. This location is DOG WATER on customer service. Standing around in electronics waiting for SOMEONE to come help. Can see multiple employees huddled around laughing and talking walking past me. Already asked for service from the desk that leads into the mall. 0 help. Useless employees. Save yourself time and order what you need for pickup at least they can SOMEWHAT manage that shockingly.