Abe F. did a great job at helping me buy a new computer! I guess he is normally from the Ford road and Greenfield store in Dearborn.Great customer service!
The reps in the tv section really don't know much about tvs, they have awkward long pauses when you ask them questions, just say you don't know. One of them has an attitude I asked a question about a product and he was very sarcastic and belittling me, not helpful at all, poor customer service, I could not believe it. Decided to buy else where.
We had to buy several appliances for our new home. I had never bought appliances from Best Buy and was skeptical. After meeting BB salesman Mike E. in the appliance section, the choice was easy. Mike took the time to explain all of our different options. He listened to what we wanted and provided solid advice on what to buy. After deciding on the appliances he went above and beyond to get us the best price matching deals. We were able to set up a delivery date before we left. The purchase and delivery were flawless. Thank you, Mike!
Today I experienced absolutely the best customer service I've had in a very long time. Caleb immediately greeted me and my fiancee making us feel comfortable, welcomed and not "just another customer". Shelby was great as well! I was quite surprised to hear they do not receive any commission from the way they were so attentive to my needs and questions. They deserve commission and a raise! I will come back to this location in the future just based off the experience I encountered today with them. Thanks again Caleb and Shelby! I love my new phone :)