I was asked to pay $129.99 to schedule a repair to my refrigerator. After I paid I was told that Best Buy does not provide that service. I have not received a refund. It has been 5 days.
Response from Best Buy
November 24, 2025
Hey there, Alan,
We would love to follow up with you on this and hear more about your recent visit. Please send us a private message on Facebook (https://bby.me/7ius0p), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #74175
Absolutely horrible to work with on the phone. Can't even get through to the store terrible customer service
Andrew was awesome!!! he knows his stuff.
Nathan R
November 14, 2025
IGN 10/10 , NERF IRELIA, but seriously, people work here to make a living for their family. The fact that a credit card app or getting protection on something to aid in extra money for their family is interesting, but being an employee of past have to say: I never would over sell someone. When you get a real human helping you, listening to your story.... Best Buy Delivers. No cap. Love these cats and the humans willing to work for pennies on the dime (even if pennies are getting phased out).