Frequently Asked Questions About Best Buy Traverse City
How do I check product availability at the Traverse City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Traverse City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Traverse City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Traverse City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2502 reviews)
Carlos A
March 13, 2026
5 out of 5
Excelente servicio y atención al cliente.
Dustin L
March 10, 2026
1 out of 5
Very disappointed I wont be wasting my time here again. Went in for a phone case for the new s26 ultra and walked around the phone section for 15 mins with no help. Finally got the attendants attention and asked if they had any cases for the specific phone. He responded if we did they would be over there and pointed where I was just looking. The website shows them in stock at the store but I never found them or got any assistance.
Jamie M
March 07, 2026
5 out of 5
Awesome service super nice people great easy place to shop!
Josh B
February 24, 2026
1 out of 5
I won’t be buying from Best Buy’s website ever again! Sold me a monitor from a different company. Screen was damaged and they said sorry, it’s not our product even though it was purchased on their site.
Response from Best Buy
February 24, 2026
Hey there, Josh,
We understand your frustrations with your recent Marketplace purchase. We would love to hear more about your experience. Please send us a private message on Facebook (https://bby.me/bm0w8v), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #121401".