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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Traverse City
How do I check product availability at the Traverse City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Traverse City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Traverse City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Traverse City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2537 reviews)
Doug D
July 27, 2026
1 out of 5
DO NOT BUY APPLIANCES AT BB REQUIRING MEASURE AND INSTALL THROUGH THIER CONTRACTOR... ongoing major appliance purchase>measure>install nightmare... the worst overall experience I've encountered in a long time, at every step of the process. Even the ability to remedy the issue is almost impossible per BB policies, communication barriers and systems are in place to avoid even fundamental post sale customer service at a competant level. A lot of this trickles down from corporate decisions. You can't call the store durect without routing to overseas call center. Even the store manager has disregarded calling back for numerous days despite the BB 24 hour policy to so do. Between waiting for in home service no shows & cancels, phone time, I've lost two days worth of time with no end in sight. Caveat Emptor!
*Case in point update to BB canned reply below... as you can see, they want me to invest more time in contacting the BB social media accounts to address an issue their CS has been aware of for some time, but hasn't been able to addres or resolve any reasonable manner. This is more of the BB electronic "duck & weave" black hole, instead of addressing the issue one on one in a competent timely manner.
Response from Best Buy
July 27, 2026
Hello Doug,
Thank you for sharing your experience. We understand your concerns regarding the appliance purchase, measurement, and installation process, as well as the challenges you encountered with communication, missed appointments, and follow-up support.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/FrQq1D)
Twitter/X (https://bby.me/mwiAA2)
Instagram (https://bby.me/uXBP8y)
When reaching out, please reference your Google Review 194015.
Brian S
July 24, 2026
2 out of 5
Not a fan of this corporation or it's business practices.
Response from Best Buy
July 24, 2026
Thanks for sharing this review. We're concerned to hear you feel this way. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/6D3d13), Twitter/X (https://bby.me/6DLZ2t), or Instagram (https://bby.me/KlIX6z). Please include the Google Review reference number #192790 when reaching out.
Hạnh D
July 19, 2026
5 out of 5
Nice place to find the adapter 🙂
Amanda H
July 14, 2026
5 out of 5
Brendan at Best Buy was so helpful and efficient when I came to buy a laptop, keyboard and mouse, and hdmi cable. When I came back in 10 minutes later for the router I forgot to buy, we laughed about it and he politely explained the differences in routers to me. Overall it was a great experience that will have me shopping here again for my electronic needs.