Best Buy Traverse City

I recently purchased a tablet that was used as a demo model in a Best Buy store. When I got home, I realized that the tablet required a reset. The store staff seemed reluctant to help from the moment we arrived. I asked for a simple cardboard box to protect the tablet, but they handed me three plastic bags with clear indifference. When I returned to the store to complain, the manager did nothing and didn’t even offer an apology. I am extremely disappointed by the lack of customer service and would not recommend purchasing demo units from this location.

Stores is ok. Problem is I cant take 3 steps without someone right on top of me trying "help". Good customer service matters alot but please read of mice and men. He loved those bunnies to death in case I'm asking to much.

Limited laptop selection in stock. High pressure to open a credit card. Techs said I needed a more expensive laptop, but they didn't have it. I went to Costco and found one. I came back to Best Buy to return my old one and was told my new one would not work the way I needed it to. I've been using my new one for two weeks and it is much better than my old one and I have no issues and it saved me $300, and was available same day at Costco. AND it came with Microsoft office and anti-virus for a year. I would not recommend this Best Buy if you are looking for a laptop. Not many options available or in stock for less than $750.

I dealt with Dana, the store manager, at this location. He called me a slightly derogatory term during our conversation (a beaner), i laughed slightly and dismissed it. But i thought about it a bit later. Rather offensive term to call a customer. Albeit, may not go to this store again until the manager has been swapped out.