Best Buy Traverse City

Limited laptop selection in stock. High pressure to open a credit card. Techs said I needed a more expensive laptop, but they didn't have it. I went to Costco and found one. I came back to Best Buy to return my old one and was told my new one would not work the way I needed it to. I've been using my new one for two weeks and it is much better than my old one and I have no issues and it saved me $300, and was available same day at Costco. AND it came with Microsoft office and anti-virus for a year. I would not recommend this Best Buy if you are looking for a laptop. Not many options available or in stock for less than $750.

I dealt with Dana, the store manager, at this location. He called me a slightly derogatory term during our conversation (a beaner), i laughed slightly and dismissed it. But i thought about it a bit later. Rather offensive term to call a customer. Albeit, may not go to this store again until the manager has been swapped out.

Made an appointment with the Geek Squad for 4:40 on Friday, January 23rd. We bought a new laptop and we needed to have he data transferred from our old laptop to the new one. We were prepared to pay $179 for this service. Scheduled it through the "call center" and were assured this would be done while we wait. We drove 2 hours in terrible winter conditions and were told that we would have to leave it and come back Monday or Tuesday. We explained what we were told by the call center and they said "sorry". We explained the long travel distance and they made no effort to accommodate us or make it right. Very frustrating. We will take our business elsewhere.

Ordered a TV for pick up. Got there, checked in, was loaded and gone in five minutes.