Best Buy Traverse City

Obviously this is an electronics store that is brick and mortar. That's about the only thing going for it. Geek squad service is constantly overloaded, so waits are guaranteed. There is no way to contact the store directly unless given a specific extension. Geek squad has come to my house to deliver a dryer, but forgot the dryer. I've dropped ear buds off to be fixed via the protection plan, and was given a run around on how Apple won't work with them. It's been months since that drop off. Better plan to fix your own devices if you purchase from here.

Their service department and geek squad has no idea what they are doing. Expect screwed up repairs, bad estimates on time and little to no communication

I am writing to express my frustration and dissatisfaction with the service I have received regarding my phone repair. I purchased a apple phone (through my AT&T provider) only a month and a half ago, and from the start, I have been unable to use the Apple Pay tap feature, which I believe was a fault with the device. After noticing the issue, I brought my phone in for repair, hoping to get the problem fixed. However, while it was being repaired, I was informed that the screen was accidentally damaged. Now, Apple is ordering me a replacement phone, but it’s been several days, and I still have no clear timeline on when it will arrive. To make matters worse, I am unable to contact Best Buy easily because I don’t have a phone, and when I tried calling using someone else's, I was put on hold for an hour with no real updates, just repeated apologies and the same vague responses about delays. This situation has been incredibly frustrating, and I feel I have been put in a very inconvenient position. I expect more transparency on when I can receive my replacement and would appreciate any additional assistance in expediting the process. I understand that things can take time, but given that the original issue was due to a defect with the device, I believe I am entitled to a more efficient resolution. Could you please provide me with a definitive update and timeline for when I can expect my new phone? Thank you for your prompt attention to this matter. Best regards, Charlotte

Spoke with Jake in phone department. He was knowledgeable and wasn't pushy. Answered My questions so I was able to understand. Thanks Jake.