I was helped, but the items I sought were not found. Need more mounts for things, to go on other things.
We bought an expensive Samsung tv in April to be delivered today May 23
Got a notice 8:40-12:30 it would be delivered
It’s now almost 7 pm.. no phone call or text or email… only person is far away in Asia…
What the F?!!!
I bought a 75” TV, a 5 year warranty and I pay ~$200 annually for the tech support plan. The original TV I purchased developed large dark spots on the screen in December 2023, so Best Buy replaced it for us with no hassle. Now, May 2025, still under warranty, the replacement TV has suddenly developed the same problem, only worse. The right half of the screen has gone dark. When I called to have it replaced again, they wanted to charge me $79 (which was actually $83 after fees) to have a tech come look at it and determine if it needs to be repaired or replaced (even though I’ve already paid hundreds for a warranty and annual tech support plan). I explained that I could send photos and videos but they insisted that I needed a tech visit but that they had no tech available for at least 2 weeks 🙄 So I asked to be connected to my local store, which they couldn’t do, but told me to take videos and photos to them. If they couldn’t help me, they could at least schedule a tech to come out. When I got there, I was told that I have to go through the hotline I had already been on the phone with and I had to pay the $83 fee. What a waste of my time and money - NEVER again will I buy ANYTHING for Best Buy. Buncha scammers (to be clear, I know the employees were only doing their jobs - I do t blame them, I blame the company policies). I was a long time customer, but I will no longer renew my tech support plan, buy any products or purchase worthless warranties. Do better, Best Buy!