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Frequently Asked Questions About Best Buy Traverse City

How do I check product availability at the Traverse City Best Buy?
How do I check my order status?
My local Traverse City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Traverse City stores’ holiday hours?

Recent Reviews

4.0
(2394 reviews)
Jesse L
June 02, 2025
2 out of 5
I was helped, but the items I sought were not found. Need more mounts for things, to go on other things.
Michael K
May 30, 2025
5 out of 5
Excellent assistance.
Robin A
May 23, 2025
1 out of 5
We bought an expensive Samsung tv in April to be delivered today May 23 Got a notice 8:40-12:30 it would be delivered It’s now almost 7 pm.. no phone call or text or email… only person is far away in Asia… What the F?!!!
Sarah H
May 20, 2025
1 out of 5
I bought a 75” TV, a 5 year warranty and I pay ~$200 annually for the tech support plan. The original TV I purchased developed large dark spots on the screen in December 2023, so Best Buy replaced it for us with no hassle. Now, May 2025, still under warranty, the replacement TV has suddenly developed the same problem, only worse. The right half of the screen has gone dark. When I called to have it replaced again, they wanted to charge me $79 (which was actually $83 after fees) to have a tech come look at it and determine if it needs to be repaired or replaced (even though I’ve already paid hundreds for a warranty and annual tech support plan). I explained that I could send photos and videos but they insisted that I needed a tech visit but that they had no tech available for at least 2 weeks 🙄 So I asked to be connected to my local store, which they couldn’t do, but told me to take videos and photos to them. If they couldn’t help me, they could at least schedule a tech to come out. When I got there, I was told that I have to go through the hotline I had already been on the phone with and I had to pay the $83 fee. What a waste of my time and money - NEVER again will I buy ANYTHING for Best Buy. Buncha scammers (to be clear, I know the employees were only doing their jobs - I do t blame them, I blame the company policies). I was a long time customer, but I will no longer renew my tech support plan, buy any products or purchase worthless warranties. Do better, Best Buy!

About Best Buy Traverse City

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