Best Buy Traverse City

Very disappointed I wont be wasting my time here again. Went in for a phone case for the new s26 ultra and walked around the phone section for 15 mins with no help. Finally got the attendants attention and asked if they had any cases for the specific phone. He responded if we did they would be over there and pointed where I was just looking. The website shows them in stock at the store but I never found them or got any assistance.

Awesome service super nice people great easy place to shop!

I won’t be buying from Best Buy’s website ever again! Sold me a monitor from a different company. Screen was damaged and they said sorry, it’s not our product even though it was purchased on their site.

Very dissapointed in my experience today. I worked with Justin in the PC Department, and I essentially explained to him that I needed a new laptop, that was only going to be used for my banking, and checking my email. He immediately brought me over to a $1,600 HP laptop and explained to me why I would need all of the features. I shut it down instantly, saying I didn’t want to spend that much. I understand upselling and it’s what your bosses probably want you to do, but $1,600?? Crazy. We ended up finding a laptop that worked for me, it was around $580, and was on a good sale (he said). The part that really bothered me, was that he pitched me some Membership program that I had zero interest in, and told him that many times. The second i told him no the first probably 3 times, his attitude completely changed, and it seemed like he didn’t even want to be there, or want me to be there. He didn’t offer me a bag, or even acknowledge me after i paid for the laptop. This is completely unprofessional, all because I didn’t want a $200 Membership that I wasn’t going to use. Management needs to sit down with him or anyone that is doing this, and fix this. I will not be back.