Best Buy Traverse City

Clean

Great service

Very slow, staff doesnt pay attention to customer. Elderly people waited at counter fir 20 minutes and staff in blue and white shirts we just laughing and chatting over by cash registers (6/29/25). Geek squad is a joke. I pay for protection plan and get scrappy service. Headphones went in for service. Paid to have them serviced on top of my total tech. When they were back in store, I picked up. I opened on my way home and there was nothing inside. I returned them immediately and the lady working on the best buy side acted like she didnt believe me. I was told i would get a call the following day and did not. Its been two months and I havent gotten them back. I called 2 times. Left messages on their extension. 3 times and talked to call center to try to escalate. Many different geek squad agents and they all fail to do their job correctly. Now the manager is telling me he has been doing all he can, has been on vacation for the last 10 days. That doesn't explain the lack of effort over the two months. No explanation or concern about the lack of call backs from his staff when they said they would, the lack of checking products before they leave their store. This store is a joke, and Amazon is more worth my money

Terrible customer service, and never has anything in stock. Made the trip from a remote location because no one would answer the phone. Instead we ended up at a local computer shop for the support we needed.