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Best Buy Traverse City
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Traverse City
How do I check product availability at the Traverse City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Traverse City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Traverse City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Traverse City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2470 reviews)
Lars C
December 05, 2025
2 out of 5
So, it’s Best Buy. Good reliable place to go for video games, headphones and things like that. We bought a SAMSUNG clothes washer there BRAND NEW and after just 2 years of washing old people clothes, it had a complete meltdown. Honestly, it’s just an old couple using it… nothing too extreme. This rating is more for the Best Buy corporate buyer to review. The person that submits the POs to SAMSUNG. SAMSUNG products are 💩. Even the friendly repair guy said it, and he had nothing invested. how does an $800 part go bad on a $500 washer? if you want headphones, batteries, or a soda pop, go to Best Buy.
If you want a good, reliable clothes washer, go to Max’s and buy a Speed Queen. Best Buy corporate dropped the ball on clothes washers and should carefully review their inventory and the shoddy SAMSUNG equipment they carry. Step 1 of a 26 step complaint process.
Michael C
December 02, 2025
1 out of 5
They have to explain their replacement policy better. The rep said that if we purchase the replacement plan for close to $200 and that would replacement the phone free of charge. We'll guess what dropped the phone a few months in and the screen has a crack now. Took it into Best Buy Traverse City to use the replacement plan now they want another $100 to replace and be without a phone for who knows how long. Thanks Best Buy Oh! To the people reading this review don't let them rip you off don't even shop there. My opinion! If I could've did negative stars I would have.
Response from Best Buy
December 02, 2025
Hello, thank you for taking the time to leave us a review. As phones have become more and more integral to our lives it has become more difficult to be without them. Can you please reach out to us on Facebook (https://bby.me/ihhsmg), Twitter/X (https://bby.me/yg3e2e), or Instagram (https://bby.me/4vsbuo) with more information about your experience? Please begin your message with "This is regarding my Google Review #80289".
Jamie D
December 02, 2025
4 out of 5
Plenty of good electronics
Jon A
December 02, 2025
5 out of 5
Graciie went above and beyond today, helping me out so much with getting a new phone. Best customer service I've ever had while making a phone purchase!