Nice people. Best quality of products
I came into the Utica store quite late in the evening and Scott from the geek squad was so patient and helped me with my computer and my phone. Thank you, Scott
Spiros g
February 19, 2026
Haven't been here in years, decided to shop local since the price was the same, purchased a laptop, the girl kept trying to sell me another brand which was half the cost, but I kept telling her what I wanted and she kept trying to convince me on a cheaper one....im used to trying to upsell but downsell....thats a first. I wanted a chrome plus.....a Lenovo but was open to other brands if it was a chrome plus.....odd.
Response from Best Buy
February 19, 2026
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Shout out to Jordan, Brooklen, and Drew (Geek Squad)!!! We switched phones and carriers and Jordan and Brooklen were absolute rock stars!!!
I switched computers too and thanks to Drew going way above and beyond I got all the photos of my late mother as well a my other docs backed up. One Drive hadn't synced for quite some time but Drew had it handled! Thanks fellas!! You're the best!