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Frequently Asked Questions About Best Buy Utica
How do I check product availability at the Utica Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Utica Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Utica stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Utica Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3223 reviews)
ben c
July 30, 2025
2 out of 5
No staff
Response from Best Buy
July 30, 2025
Hello,
Thank you for the review. When visiting a store and looking for assistance, it is important to know that you have a team of associates available to help. Hearing that this was not the case when you visited your local Best Buy is disappointing. We appreciate you bringing this to our attention and would like you to share these details with our Best Buy Social Team so that we can document this occurrence in our corporate system. Send a private message or DM to our team using one of our official Facebook ( https://bby.me/tt0ixk), Twitter/X ( https://bby.me/ryh1w9), or Instagram ( https://bby.me/8mmi36) accounts Please reference Google Review 22471.
Regards,
^ Kristy
Dennis W
July 29, 2025
5 out of 5
Great help
Martin P
July 26, 2025
5 out of 5
Had to pickup a videogame we ordered for pickup. Walked in right after they opened on a Sunday. A greeter asked what I needed and directed me to the pickup counter. I had the game in no time. It was a pleasant experience.
Alex M
July 24, 2025
4 out of 5
Pretty good selection, lots of helpful staff, good thing to note is they aren't predatory, atleast from what i saw. They won't try to upsell you or try to get you on something more expensive. They do seem want to close sales though, I assume they get a commission bonus. The showcase stuff is abt 20 percent dusty, worn stuff but most of it is higher quality. Overall a good place with good deals and good people.