I had a frustrating experience at this Best Buy. I came in looking for some Ray Ban Meta and asked for help when I needed it, but I was told someone would assist me and ended up waiting over 10–15 minutes with no follow-up.
I checked with another employee and was told the same thing, but no one ever showed up to help. Eventually I had to leave without being assisted.
I understand stores can get busy, but the lack of communication and long wait made the experience disappointing.
Response from Best Buy
June 03, 2026
Thank you for taking the time to reach out to us. We understand how important excellent customer service can be, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 160651.
Facebook (https://bby.me/brxywp)
Twitter/X (https://bby.me/kdkPNq)
Instagram (https://bby.me/dzfYMg)
We look forward to assisting you there.
Very knowledgeable and friendly sales people
One stop shopping! Get in and gett 'er Done! Excellent!
You call the number to reach someone at the store but instead you get some guy from a call center you tell him to transfer you to the store and he reply’s with that cant be done