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Services Offered
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Frequently Asked Questions About Best Buy Utica
How do I check product availability at the Utica Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Utica Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Utica stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Utica Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3165 reviews)
Stephanie G
April 15, 2025
5 out of 5
I really miss the Rochester store, but this one is just as great. Soon as I walked in the store, I was greeted with a smile and willingness to help. I was guided to the correct area, grabbed my cable and off to the register.
The cashier that was there was so nice. We had casual conversation and a few laughs, and that was within 3 or 5 minutes.
Sofia
April 14, 2025
5 out of 5
Nick( manager) and Nathan (cashier) where both so very helpful with me getting an electronic and explaining it well and haveing a smooth transaction with turning in old devices.
Liketa P
April 13, 2025
3 out of 5
Brooklynn did a fantastic job!
Response from Best Buy
April 13, 2025
Hello,
Thanks for sharing your feedback with us. I am very happy to hear that Brooklynn was able to assist you. I'd love to be able to ensure that this is passed along to the appropriate people so Brooklynn can be recognized, as well as document any other feedback about your visit.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and the location, date, and time you went to the store. Please also mention your "Google review 65037531" in your message to us.
Sincerely,
^Melissa
Heather O
April 05, 2025
5 out of 5
I recently needed the support of the Geek Squad. Alex from the Geek Squad at the Utica Best Buy went above and beyond to help me, so I wanted to publicly thank him. I also wanted to let his manager know, but I'm unable to talk with the store directly. I hope that the manager from the store and Alex see this review. Thank you again for your thorough and friendly service, Alex.