Best Buy Utica

I had an exceptionally pleasant experience shopping for a new laptop and mouse for my daughter. Donny was, without question, one of the most knowledgeable and personable sales associates I’ve ever encountered. He struck that rare balance; genuinely friendly without being pushy, incredibly well-informed without being overwhelming, and patient enough to make the entire process feel easy. Donny went out of his way to be helpful and thorough, and it was clear he truly cared about making sure we found the right fit. He's an absolute standout!

I had a very frustrating experience at the Best Buy location. I purchased a Bosch dishwasher online for around $1,500, and the total included a power cord with a junction box “just in case.” It turns out I didn’t need that part, and I later saw the exact same component sold in-store for about $30. When I went in to return it, the staff refused to help. Even though I had proof of purchase for the dishwasher, the manager said they couldn’t issue any store credit because I didn’t have a separate receipt for the part. That didn’t make sense, since the cost was clearly bundled into my original purchase. The lack of flexibility and unwillingness to work with a customer—especially after a large purchase—was disappointing. I wasn’t asking for cash back, just a reasonable store credit for an unused item they sell themselves. Overall, the customer service felt rigid and dismissive. After spending that much money, I expected a lot better.

Great customer service

I've had nothing short of excellent remarks every time I've been to Best Buy and had to have my phone taken care of.