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Best Buy Utica
Services Offered
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Frequently Asked Questions About Best Buy Utica
How do I check product availability at the Utica Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Utica Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Utica stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Utica Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3132 reviews)
John T
January 12, 2025
1 out of 5
I bought an open box bose s1 speaker from Best Buy Utica and upon checking i noticed the item model number did not match the model number in the box and also the item doesn't connect on bose app. I tried getting a replacement, and I was told that I can't get a replacement for the same price even though it's their fault for providing me a faulty or knock off item bose s1 pro+. They said it is in their policy to not replace an item with a price difference unless i paid the current price. If your planning to buy an open box from best buy please check the item before leaving the store. So much for customer service.
Response from Best Buy
January 12, 2025
Hello.
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64670397" and share your full name, email, and phone number.
Thanks,
^Jacob
Denise G
January 05, 2025
5 out of 5
The sales person was super helpful.
sane m
January 04, 2025
1 out of 5
Waited for an hour and no one helped me. The workers just stand around and do nothing. Go to apple.
Response from Best Buy
January 05, 2025
Hello, Sane.
Thank you for taking the time to provide this feedback. We always strive for the best , so to hear this has not been your experience is concerning.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams as well as assist in any way that we can. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include Google Review number 64646339.
Best,
^AllisonS
Sam C
January 03, 2025
5 out of 5
I was searching for a Christmas gift that was sold out, but before leaving the store, I noticed the item I wanted at the register. I approached the associate at the online order pick-up desk, and even though he was very busy, he took the time to check with the register staff to see if the item was available. To my surprise, it was! I truly appreciate the effort and exceptional service of the employee who went above and beyond to help me.