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Frequently Asked Questions About Best Buy Utica
How do I check product availability at the Utica Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Utica Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Utica stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Utica Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3248 reviews)
tommy k
October 07, 2025
5 out of 5
Cool place nice staff
Jerry J
October 02, 2025
1 out of 5
Talk about a horrible experience with poor customer service went to get a birthday gift for my son waited at the counter for over 30 minutes before a sales personnel came up and assisted me very nice tried to help out but he ended up selling me the wrong product then I had to drive all the way back there drop off and return the speakers they sold me that were the wrong speakers for my soundbar at my expense. Wasted an hour and a half of my time Manager was like what do you expect me to do I just laughed. Tell your salesman to do their job that would be a good start. And the most funniest thing of all when I return the speakers he tried to tell me he couldn't give me a receipt because his printer wasn't working told him I wasn't going anywhere till I got my receipt showing I returned this item Go to another Best buy this place is horrible.
Response from Best Buy
October 03, 2025
Hello, Jerry,
We appreciate you taking the time to leave your feedback. Being sold the wrong product for your soundbar setup would be frustrating, so we can understand your disappointment. We would be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/hdwosd), Twitter/X (https://bby.me/ycvox1), or Instagram (https://bby.me/lm9nj8). Please reference Google Review #51035.
REDFLAG
September 28, 2025
5 out of 5
Great place they have vast majority of electronics
Erik R
September 23, 2025
1 out of 5
WATCH OUT if you order with Todd Williams he rung my purchase. He had my little brother pc get sent to his house. Spent over an hour trying to find it. Opened my app and boom there it shows, his full name and address. Drove right over to his house, and there it was. Had to talk to his wife and show her proof that it was mine. Funny thing is Todd Williams only called me after I rang his ring door bell. Like he got a notification showing I was outside his house . So Todd Williams called my phone as I was having a conversation with his wife. He lied and you can even ask his wife because we both looked at each other in disbelief, said it was delivered to another best Buy facility. PLEASE WATCH OUT WHEN ORDERING FROM THIS PLACE.
Response from Best Buy
September 23, 2025
Good Afternoon, Erik.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#46832" for reference. You can find us here:
Twitter(X):
https://bby.me/0qco9y
Facebook:
https://bby.me/rhfx4g
Instagram:
https://bby.me/6w1q4g