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Services Offered
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Frequently Asked Questions About Best Buy Utica
How do I check product availability at the Utica Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Utica Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Utica stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Utica Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3158 reviews)
chama q
March 27, 2025
1 out of 5
Bad experience
Sonia A
March 27, 2025
5 out of 5
Good
Ava H
March 25, 2025
5 out of 5
Alex from geek squad… was very professional and very helpful thank you!!
Cathy T
March 19, 2025
1 out of 5
I purchased a laptop computer. Not really any problem with the sales help. The customer service was horrible in trying to set up my computer. They did sell me a $180 membership. Which delivers very little! They say you have electronic help 24 seven but don’t give you any contact or access information for it! It is literally impossible to talk to anybody by phone at the Physical store location. They sent me a text saying that my computer set up was on hold because they needed more information. Didn’t say what information, didn’t say how to contact them, nor did they try to call me. Tried calling several times never could get through to the store. Always got rerouted to Customer Service in Mexico. Which dropped my call and then sent me to a voicemail the second time. Worse customer service ever!
Response from Best Buy
March 19, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my computer setups will be completed quickly and efficiently. Can you please reach out to us via private message on one of the following platforms with the information below, as well as more detail about your experience? Please begin your message with "This is in regards to my Google Review 64945896".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/bestbuy)