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Frequently Asked Questions About Best Buy Utica
How do I check product availability at the Utica Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Utica Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Utica stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Utica Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3289 reviews)
SteX G
January 05, 2026
1 out of 5
Worst best buy ever. HORRIBLE CUSTOMER SERVICE DO NOT COME HERE! I had a 100 dollar off coupon for a OLED LG tv and they told me it was for a different tv model when it specifically said it was for that tv! and they would not honor it! ALSO They told me if i paid 10 dollars for the instillation of my privacy screen protector it would be a free installation from here on out by any best buy, come to find out they lied at this store. Now for the install I would need to pay $8, which is not a large amount but going from 0 to 8 is a big jump. HORRIBLE PEOPLE THEY TAKE ADVANTAGE DO NOT COME HERE.
Sandy B
January 04, 2026
5 out of 5
Great customer service
Joe
January 02, 2026
1 out of 5
This location has serious customer service issues. Staff displayed a hostile attitude, showed no respect, and acted unprofessional throughout the interaction. Basic courtesy was missing, and employees appeared irritated rather than willing to help. This environment is unwelcoming and unacceptable for a retail store. Shopping here is strongly discouraged due to the behavior of the workers.
Response from Best Buy
January 02, 2026
Hey, Joe,
We appreciate you taking the time to share this review here, although we are saddened to hear it is due to such a negative experience. This definitely sounds far from the customer service we aim to provide, and we would like to connect with you to get more details about this to ensure it is escalated to the appropriate teams.
To get started, please send us a message on Facebook (https://bby.me/z6p8yn), Twitter/X (https://bby.me/ulge4b), or Instagram (https://bby.me/gqu9en). Please also include a note stating you are reaching out from a Google review by including this reference number: #99539. We look forward to hearing from you!
Vishal D
December 29, 2025
5 out of 5
Good staff and wude range of in-stock items