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Frequently Asked Questions About Best Buy Utica

How do I check product availability at the Utica Best Buy?
How do I check my order status?
My local Utica Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Utica stores’ holiday hours?

Recent Reviews

4.1
(3207 reviews)
David O
July 08, 2025
1 out of 5
Incompetent service. I called the number (area code 586) for the Utica, MI store. After repeating myself several times to someone with a tenuous grasp of English, and being placed on hold with what sounded like Middle-Eastern music, I was told that they do accept used batteries for recycling. Despite my suspicions, I went there with batteries in hand only to be told that they have not accepted batteries for years. I was told they don't have a direct line into the store and reached a call center. The ONLY thing brick and mortar brings to the party anymore is customer service, and they failed miserably.
rhea s
July 07, 2025
5 out of 5
Helpful staff in phone department. Always available assistance
Megan G
July 06, 2025
5 out of 5
Nick was amazing and helped me find a new IPad and MacBook for school! He explained everything very well and was so helpful in making these decisions !!
Tricia
June 30, 2025
1 out of 5
We purchase a refrigerator, stove, washer, dryer, dishwasher and a microwave for our new home. We were told the vendor cancel our lg double oven. From the receipt it looks like 2,770 was refunded but the issue is I paid a portion from my payment method and my husband payment came from his payment method two different payment methods I received my portion of the refund but where is my husband money? He has not received his money. I returned to the store to speak to a salesperson and the supervisor they now want to refer me to Best Buy customer service but we paid for our items at the store not through customer service . We have been back and fourth with representatives from out the country working for Best Buy customer service I asked to make sure I was speaking to representatives from another country and they said yes. I speak about this because the store phone number goes to somewhere differently then where I spent my money and I cannot reach the store where my money was spent. I took a screen shot of the receipt.

About Best Buy Utica

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