Best Buy Utica

I had to go to the Geek Squad and one of your techs who is very good at his job. He cares. His name is Sitti Pondet.. He needs to be acknowledged.

The five stars are for JULIA...not so sure what I would give the other 5 associates I encountered today. Went into the store with an old ipod touch filled with music that i've been unable to get to work in my new car due to difference in bluetooth capabilities. The initial people I talked to really pretty much laughed at me (especially one guy who literally laughed at me because of the age of the item, and one girl who dismissed me as it couldn't be done and I hope both of them read this review) but I was determined to get it to work since I didn't want to download all that music on my phone. They suggested I talk to the Geek Squad I believe in an effort to get rid of me. Well, I did just that and JULIA helped me get it working! She went out of her way to ask another associate and then offered me two options to try. I tried both and the second one was a success. If only every associate was like JULIA! I have tried multiple times to reach her by phone but have found calling the store is also a futile task. Hopefully Julia will see this...and Julia's boss will see this. I want her to know how thankful I am for her help. Thank you so very much!

The price at checkout did not match the price displayed on the tag. When I brought this to the employee’s attention he claimed the item was a different model even though it was clearly the same one. After I showed him it was the same he was dismissive and rude rather than helping resolve the issue. This was a disappointing experience and I will not be shopping there again.

I remember when this store first opened, it's so much bigger now. They've definitely kept up with the technology. They didn't have every single thing I wanted but they had options. Highly recommend! Great service too.