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Frequently Asked Questions About Best Buy Utica
How do I check product availability at the Utica Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Utica Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Utica stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Utica Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3377 reviews)
Kiah A
November 09, 2026
5 out of 5
Kaden and Al were fantastic! Helped me choose the right laptop for what I needed, and were 100% honest with me the whole time. They also helped me understand the why behind my choice, which helped so much. They were also just really pleasant people who obviously enjoy their job. Thank you so much!!
Scott V
November 08, 2026
1 out of 5
Another empty run and wasted time with a supposed in-stock product met with indifferent staff including store manager we happened upon during our visit....
Austin P
November 07, 2026
5 out of 5
Had a great time here, was helped out by Tom. Who's the goat Kaden who knows everything that he's doing and also all the other Best buy employees. We're super dope. They totally don't stand around or anything like that. They're always on task. I was surprised at how efficient these expert gamers can be. 10 out of 10 would Best buy again.
Deon S
November 06, 2026
1 out of 5
I went to pick up a PC in good condition and they tried to sell it to me without the power cable. It's proprietary so I would've had to order it online from eBay. It should not be listed for sale if it missing important parts.
Response from Best Buy
November 06, 2026
Hey, Deon,
Thank you for sharing your feedback. We can appreciate wanting an open-box product listed in good condition to include the components needed for normal use, especially when a replacement accessory may be difficult to obtain separately.
If you require assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (https://bby.me/D78gUo)
Twitter/X (https://bby.me/VWceRl)
Instagram (https://bby.me/jYkG3o)
Please mention your “Google Review #249810” when sending us the details on social media.