Best Buy Utica

Incompetent service. I called the number (area code 586) for the Utica, MI store. After repeating myself several times to someone with a tenuous grasp of English, and being placed on hold with what sounded like Middle-Eastern music, I was told that they do accept used batteries for recycling. Despite my suspicions, I went there with batteries in hand only to be told that they have not accepted batteries for years. I was told they don't have a direct line into the store and reached a call center. The ONLY thing brick and mortar brings to the party anymore is customer service, and they failed miserably.

Helpful staff in phone department. Always available assistance

Nick was amazing and helped me find a new IPad and MacBook for school! He explained everything very well and was so helpful in making these decisions !!

We purchase a refrigerator, stove, washer, dryer, dishwasher and a microwave for our new home. We were told the vendor cancel our lg double oven. From the receipt it looks like 2,770 was refunded but the issue is I paid a portion from my payment method and my husband payment came from his payment method two different payment methods I received my portion of the refund but where is my husband money? He has not received his money. I returned to the store to speak to a salesperson and the supervisor they now want to refer me to Best Buy customer service but we paid for our items at the store not through customer service . We have been back and fourth with representatives from out the country working for Best Buy customer service I asked to make sure I was speaking to representatives from another country and they said yes. I speak about this because the store phone number goes to somewhere differently then where I spent my money and I cannot reach the store where my money was spent. I took a screen shot of the receipt.