Best Buy Utica

They literally took 2 hours and 22 min just to put my screen protector on! I didn't realize it was that long or hard to put on. I can't believe I spend this long just waiting at the store! Wow! Should went somewhere else!

I went to go buy new lens protectors for my phone. I was told by an employee at the register to go bring in my broken ones and they will exchange them due to the warranty on the product. Showed us the packaging that said it and I reaffirmed that I could just go through them and not the company?! Cool! What a cool service! I drove home grabbed the old ones and came back only to be told it wasn’t a real thing. How frustrating that. The employee obviously felt bad and said they would call a manager up to see if they could do something. The manager comes over with an attitude and says there is nothing he can do and that we should have just bought them earlier. He was acting as if it was OUR fault his employee (who he disrespectfully didn’t even know or recognize the name of) told us to go get them for an exchange. I was ready to buy them originally. But I guess Best Buy got the money and they don’t care. What a waste of my time. And to say you can’t do anything? I’ve worked retail…that is a lie. I can buy almost everything Best Buy sells from somewhere else if this is how you treat people and your employees then my money and my credit will be used elsewhere in the future.

Update: AI responded with "owner" lip service. Same as talking to amazon. Large selection and actually have a knowledgeable staff. But, you better ask any questions while you're there. Afterwards, it's either sillly AI phone promps to reach phone staff in micronesia or drive back tp the store. There are lots of people who want to shop and experience human assistance. But, if brick and mortor prefers to chase the amazon and walmart business model instead of competing, using human sales, then I will buy everything online at amazon and walmart. Same thing but less time and gas.

Today I canceled my best buy total reward after being a paying member for several years due to this store and its absolute ridiculous and poor managers (specifically Tom and Eric, absolutely worse managers ever at this store). I have bought thousands and thousands of dollars worth in electronics including several TVs, surround sounds, speakers, and high end reciever, mesh wifi, cameras, appliances and more. Today I went to utica store #402 to get a warranty replacement for a bad Ring cam plus camera and these 2 so called managers were nothing but difficult, don't care to help, and just pushing me away telling me too bad. Somehow they said best buy doesn't carry my Ring outdoor cam plus, but it was available on bestbuy.com (go figure see attached pic). when I couldn't get a replacement camera according to them, both Eric and Tom refused to refund me my money (the cherry on the cake). Thanks to them and their poor management style, I canceled my best buy total reward membership today. It is a total scam membership and has 0 value. Don't waste your money. I will never purchase anything from best buy anymore. These 2 managers Eric and Tom should be investigated by corporate staff. They did everything in their power to be super difficult than helpful. Congrats to you Eric and Tom. You lost a loyal member and customer.