Best Buy Utica

I went in there about the 17th of last month and I spent close to 6000 on 4 laptops and on TV. Two of the laptops had to be delivered and they said they would require a signature which was great. At least I felt they would be safe. We the first one showed up and I called the wife to let her know it was there as they didn't even knock on the door I went back to the store and informed them of then and they said the next one would be fixed. Well on the 24th of March the second one shows up and again no signature require and no one was home. By the time we got home from secretary of state it was stolen. I contacted FedEx right away and jumped though all the hoops and was told to call best by after a week. I contacted best buy though the website and after a little run around and everything they denied my claim in which I appealed and again denied and I was then told to go to the store and those at the store are even worse. In the end I'm out about 1400 bucks and someone got a new pc. The sad part the police said they couldn't do much. Because of the type of thief they would need to be caught in the act. Customer service contacted me here as you see and I did reach out to them again and like the last few times I talked to anyone there it was pointless. Best buy and thier employees do not care about customer service. Take you business someplace else. It is that simple. Posting this for every store because this is not a store problem but a company problem where they shaft customers.

Great customer service

I've had nothing short of excellent remarks every time I've been to Best Buy and had to have my phone taken care of.

Went to Best Buy and was greeted by a gentleman who asked what I was looking for. Told him an iPad. He told the area of the store to go to and called on his device for someone to meet us in the area. We waited 20 minutes- no one ever showed up. Saw one lone employee helping a customer in the TV department. So we left. The next day I attempted to call the store to speak to a manager but I got an AI voice. Requested a real person who told me there was no way to speak with a manager at the store but I could file a complaint on line. What a joke! I told the employee to forget it and I would purchase on Amazon. Purchased and it was delivered two days later- now that is customer service! I guess why go to a store where you expect personal service and get none- might as well just order line. Bye Best Buy.