Best Buy Utica

Found everything i wanted, but after asking for assistance and then waiting over 20 minutes without help, walked out to buy what I wanted elsewhere.

11/15 Update: Bringing this down to 1 star. After having me reach out their social media Best Buy proceeded to look at my case, reiterated it back to me (after their case number was wrong), and ultimately still didnt do anything. So they essentially just accomplished wasting more of my time... Which is pretty wild. I've gone ahead and cancelled My Best Buy Membership because why would I spend 50 bucks a year for this. --- I've been a My Best Buy Member for quite a few years and, generally, have had really good luck in buying everything from video games and computers, to appliances and TVs. I have to say though, my latest experience really missed the mark, which is why I'm typing up this rating. On November 9, I purchased a new iPad for my daughter. Everything looked to be proceeding ahead fine, and on November 11 I got alerts from Best Buy that the iPad would be on it's way through Roadie. Despite the direct text opening up with the driver (as it normally does), and everything looking like it was in order, the iPad never came. In the meantime, the portal stayed frozen with an "!" icon and nothing further was ever sent from Best Buy, up or down concerning the delivery. First mistake, at least communicate the issue. I chatted Best Buy the next day and was transferred to, literally, 6 different agents. It would have been absolutely fine to say 'the shipment is lost' - stuff happens - and 'we'll send a new one,' but they couldn't even communicate that clearly. Four chatters into the process, I received instruction saying they'd process a refund on the lost item and send a new one, and that I'd simply need to open another chat in the product ordering cue through another link (OK...). After opening that new chat, a "supervisor" instead reversed course and insisted the iPad was still in transit. As such, I opted to wait 2 more days - it's clear that supervisor had no idea what they were talking about. Today, on the 14th, I finally was able to speak with someone over the phone who at least was able to get it reshipped to me at the sale price. So that's why I'm giving 2 stars instead of 1. But there was zero effort to at least make me whole for hours of wasted chat time, and a lost item. I couldn't even get them to agree to some sort of expedited shipping. The entire event has me thinking I'll be cancelling my My Best Buy Membership. Moral of the story: if stuff like this happens to you, ignore chat, just call them right away.

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Staff quickly directed me to what I was looking for and check out process went smooth.