Best Buy Utica

Update: AI responded with "owner" lip service. Same as talking to amazon. Large selection and actually have a knowledgeable staff. But, you better ask any questions while you're there. Afterwards, it's either sillly AI phone promps to reach phone staff in micronesia or drive back tp the store. There are lots of people who want to shop and experience human assistance. But, if brick and mortor prefers to chase the amazon and walmart business model instead of competing, using human sales, then I will buy everything online at amazon and walmart. Same thing but less time and gas.

Today I canceled my best buy total reward after being a paying member for several years due to this store and its absolute ridiculous and poor managers (specifically Tom and Eric, absolutely worse managers ever at this store). I have bought thousands and thousands of dollars worth in electronics including several TVs, surround sounds, speakers, and high end reciever, mesh wifi, cameras, appliances and more. Today I went to utica store #402 to get a warranty replacement for a bad Ring cam plus camera and these 2 so called managers were nothing but difficult, don't care to help, and just pushing me away telling me too bad. Somehow they said best buy doesn't carry my Ring outdoor cam plus, but it was available on bestbuy.com (go figure see attached pic). when I couldn't get a replacement camera according to them, both Eric and Tom refused to refund me my money (the cherry on the cake). Thanks to them and their poor management style, I canceled my best buy total reward membership today. It is a total scam membership and has 0 value. Don't waste your money. I will never purchase anything from best buy anymore. These 2 managers Eric and Tom should be investigated by corporate staff. They did everything in their power to be super difficult than helpful. Congrats to you Eric and Tom. You lost a loyal member and customer.

How can you NOT speak to anyone at the store by phone? My debit card was hacked and a $1000 order placed. I called to have them cancel the order so they didn't ship out a product that my bank is going to reverse the charge for. But spent 2 hours playing games over the phone being bounced to a call center not even in the US!!!! I guess enjoy eating the loss 🙄

Amazing staff, fair price! Stopped in for a new phone case, Amazon disappointed me, in and out in 3 minutes, Best Buy needs to have a better employee plan, dude it's gold, staff is amazing, all my questions got answered immediately, 0 time wasted! Pay your people more, keep up the good vibe at this location! Love it!!!!