Best Buy Utica

Abbie at the Geek Squad counter: I went from crying to smiling; she was so kind yet professional, a young lady who could answer all my questions in such a way I felt respected and encouraged; after the tech fixed my computer and I came back for my computer she was able to answer another cluster of questions from me, not just vaguely but with facts told in a way a technologically undereducated person could understand. At 52, knowing a life lived without so much technology, I can feel trapped. It felt like Abbie was prying me out of one🙂

Bought appliances here for the 4th of July sale. Gino sold me a dishwasher install without asking any questions about my kitchen or current set up of my existing dishwasher. Well best buys 3rd party showed up to install my dishwasher and they were making excuses to not do it before they even walked in the door. First thing the guy said is oh your house is old. As soon as I heard that I knew my dishwasher wasn't getting installed. They then see that my dishwasher isn't directly next to my sink and go oh we dont have the part to make this work, we also have 5 more jobs today so we won't have time to get it either. They go we will have to reschedule and charge you an additional $100 for parts and labor. Then they say we'll lets check your water valve to see if we can even do the job. Then they go oh its going to be $500 to fix that. So the 3rd party attempted to upsell me another $600 after I paid best buy $200 for the install. The dishwasher itself was only $450. I know how to do the install, having it done was to save me time and frustration. Well im now more grumpy and lost the time and I still have to install the dishwasher myself. Shame on best buy and shame on Gino for not knowing what questions to ask to avoid this kinds of issues. He is either unqualified, under trained, or just does not care. Don't go there and do not buy anything from Gino. He also lied and said i would get an escalation call about my issue within and hour and a day later i am yet to get that call.

The greeter was very helpful. He took me directly to the item I was seeking & answered all my questions about it.

Expensive. Just shop on amazon.