I bought an open box bose s1 speaker from Best Buy Utica and upon checking i noticed the item model number did not match the model number in the box and also the item doesn't connect on bose app. I tried getting a replacement, and I was told that I can't get a replacement for the same price even though it's their fault for providing me a faulty or knock off item bose s1 pro+. They said it is in their policy to not replace an item with a price difference unless i paid the current price. If your planning to buy an open box from best buy please check the item before leaving the store. So much for customer service.
Response from Best Buy
January 12, 2025
Hello.
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64670397" and share your full name, email, and phone number.
Thanks,
^Jacob
The sales person was super helpful.
Waited for an hour and no one helped me. The workers just stand around and do nothing. Go to apple.
Response from Best Buy
January 05, 2025
Hello, Sane.
Thank you for taking the time to provide this feedback. We always strive for the best , so to hear this has not been your experience is concerning.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams as well as assist in any way that we can. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include Google Review number 64646339.
Best,
^AllisonS
I was searching for a Christmas gift that was sold out, but before leaving the store, I noticed the item I wanted at the register. I approached the associate at the online order pick-up desk, and even though he was very busy, he took the time to check with the register staff to see if the item was available. To my surprise, it was! I truly appreciate the effort and exceptional service of the employee who went above and beyond to help me.