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Frequently Asked Questions About Best Buy Utica
How do I check product availability at the Utica Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Utica Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Utica stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Utica Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3351 reviews)
Mike K
July 25, 2026
1 out of 5
Bought appliances here for the 4th of July sale. Gino sold me a dishwasher install without asking any questions about my kitchen or current set up of my existing dishwasher. Well best buys 3rd party showed up to install my dishwasher and they were making excuses to not do it before they even walked in the door. First thing the guy said is oh your house is old. As soon as I heard that I knew my dishwasher wasn't getting installed. They then see that my dishwasher isn't directly next to my sink and go oh we dont have the part to make this work, we also have 5 more jobs today so we won't have time to get it either. They go we will have to reschedule and charge you an additional $100 for parts and labor. Then they say we'll lets check your water valve to see if we can even do the job. Then they go oh its going to be $500 to fix that. So the 3rd party attempted to upsell me another $600 after I paid best buy $200 for the install. The dishwasher itself was only $450. I know how to do the install, having it done was to save me time and frustration. Well im now more grumpy and lost the time and I still have to install the dishwasher myself.
Shame on best buy and shame on Gino for not knowing what questions to ask to avoid this kinds of issues. He is either unqualified, under trained, or just does not care. Don't go there and do not buy anything from Gino. He also lied and said i would get an escalation call about my issue within and hour and a day later i am yet to get that call.
Response from Best Buy
July 25, 2026
Hello,
Thank you for taking the time to leave a review. It can be really frustrating when all the details of a delivery aren't captured during a sale, so we understand your disappointment. If you would like to formally document your review, or you are in need of assistance with your delivery, please send us a message on social media. Please include Google Review 193150 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Janet J
July 14, 2026
5 out of 5
The greeter was very helpful. He took me directly to the item I was seeking & answered all my questions about it.
Super “
July 11, 2026
3 out of 5
Expensive. Just shop on amazon.
Michelle D
July 07, 2026
5 out of 5
Went on their website looking to replace my older microwave. Found a countertop convection/air fryer combo model for a great price that was just what I was looking for. The Utica location had one in stock, so I ordered it and paid online for a store pickup. Within 10 mins I got a text back that it was ready for pickup. Walked in, showed my I.D. and drove away with it. It couldn't have been faster or easier.