Best Buy Utica

Workers are helpful.

Nice castmer service

Randy with Verizon was amazing. Very patient and worked hard to find us a great deal.

Guy at the front told me he would send a Team Member to help me look for something in the smart home section. Spent 20 or 30 minutes wondering around until I found what I wanted on my own. Hung around for a couple more minutes to see if anyone would come help me. I Then wondered over to the sound bars looking for an eARC HDMI cable I'm quickly directed to premium audio cables and told there are no other HDMI cables in the store. I Immediately know that can't be true and go hunting around the computer section. Again I wander around for a long time seemingly being avoided by the several Team Members around the department. Finally I resort to looking up the cable on my phone and finding something close to what I had on my phone. I finally go directly up to a Team Member in the department and ask her to look up a SKU, she literally sighed at me and then told me that brand is by the online pickup. So off across the store I go again to wait aimlessly at the counter with another customer for several minutes. I wonder over to the front desk guy and he reluctantly retrieved the product from behind the counter. I have so many problems with this experience it's hard to summarize. I spent an incredible amount of time searching for products I had specifically came to find the staff wasn't just unatentive but directly misleading. I don't know if this is a failing of the management at this location or a strategy to make customers waste time and money on products that are neither well suited or cost effective for there application. I will and would recommend you avoid shopping here altogether.