How can you NOT speak to anyone at the store by phone? My debit card was hacked and a $1000 order placed. I called to have them cancel the order so they didn't ship out a product that my bank is going to reverse the charge for. But spent 2 hours playing games over the phone being bounced to a call center not even in the US!!!! I guess enjoy eating the loss 🙄
Response from Best Buy
October 19, 2026
Hello, Amanda,
Thank you for taking the time to share your feedback with us. We understand how important it is to receive helpful support, especially when trying to resolve an unauthorized charge and order. Please send us a direct message, so we can take a closer look and assist you further. Be sure to mention Google Review 240379 in your message.
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Amazing staff, fair price! Stopped in for a new phone case, Amazon disappointed me, in and out in 3 minutes, Best Buy needs to have a better employee plan, dude it's gold, staff is amazing, all my questions got answered immediately, 0 time wasted! Pay your people more, keep up the good vibe at this location! Love it!!!!
hands down Eric and Donny helped me get a problem fix. if there is a trouble shoot and or problem go to them them guys are awesome. best buy i have been too ever
Service for Geek Squad was exceptional and very helpful