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Best Buy Utica
Services Offered
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Frequently Asked Questions About Best Buy Utica
How do I check product availability at the Utica Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Utica Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Utica stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Utica Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3146 reviews)
Sasikannan K
February 13, 2025
5 out of 5
Recently visited the store to buy Mac and airpod. It was best price with price matching concept
Kelsey S
February 08, 2025
1 out of 5
No one at store pickup counter
Response from Best Buy
February 08, 2025
Hello, Kelsey S,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64792262. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64792262
Thanks,
^Ezra
Hana R
February 08, 2025
5 out of 5
Gino is a great sales person!!
michael m
February 03, 2025
1 out of 5
*** DO NOT PURCHASE ANYTHING>
Purchased 2 "all in on PC's and 2 wall mounts for nursing home with advice from Best Buy. They shipped and sat until contractors were approved for install (which I explained to Best Buy). Come to find out on day of installation that they do not mount on "any" bracket, they are only free standing with "legs"... When I called back, just to exchange... I was told our nursing home was 3 days over the "15" day return policy, WTH?
I explained Best Buy recommended them with the mounts and that they are still new, in box and we only wish to exchange for ones that will wall mount. They told me "Sorry", our policy is 15 days regardless of still new or not. I said its only 3 days over....Tried calling another department to talk with someone or a manager... kept getting routed to CS somehow...all said the same thing. Never again.
Awful customer service...Will never purchase anything ever again.
Response from Best Buy
February 03, 2025
Hello, Michael
I appreciate you taking the time to share your feedback with us regarding your experience and for choosing us for your purchase. Getting a new PC is meant to be really exciting. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) or Facebook (https://www.facebook.com/bestbuy) with the details of your situation, the order number, your full name, phone number, and e-mail. Also add Google Review 64771053. We look forward to hearing from you.
Sincerely,
^Deysha