Best Buy Utica

Update: AI responded with "owner" lip service. Same as talking to amazon. Large selection and actually have a knowledgeable staff. But, you better ask any questions while you're there. Afterwards, it's either sillly AI phone promps to reach phone staff in micronesia or drive back tp the store. There are lots of people who want to shop and experience human assistance. But, if brick and mortor prefers to chase the amazon and walmart business model instead of competing, using human sales, then I will buy everything online at amazon and walmart. Same thing but less time and gas.

Super disappointing. Do not waste your money on the Best Buy Total Reward membership. It is a total waste of money. I canceled my best buy total reward after being a paying member for several years due to this store and its absolute ridiculous and poor managers (specifically Tom and Eric, absolutely worse managers ever to deal with). I have bought thousands and thousands of dollars worth in electronics including several TVs, surround sounds, speakers, and high end reciever, mesh wifi, cameras, appliances and more (they refuse to even acknowledge that or simply don't care. All they have to do is look at my account and purchase history). Now, Today I went to utica store #402 to get a warranty replacement for a bad Ring cam plus camera (1 out of 8 cameras i purchased) and these 2 so called managers were nothing but difficult, ridiculous with don't care attitude to help, and just pushing me away telling me too bad thats our policy. Somehow they said best buy doesn't carry my Ring outdoor cam plus, but it was available on bestbuy.com (see attached pic. go figure) not only these managers Eric and Ton don't care to help but they lie to their members too. Next, I requested a refund since they won't get me a replaced camera and since I couldn't get a replacement camera according to them, but it gets better, both Eric and Tom refused to refund me my money. Thanks to them and their poor ridiculous management style and skills, I canceled my best buy total reward membership today. It is a total scam membership and has 0 value. Don't waste your money. I will never purchase anything from best buy anymore. These 2 managers Eric and Tom should be investigated by corporate staff. These are not leaders. They did everything in their power to be super difficult than helpful. Congrats to you Eric and Tom. You did it. You succeeded in losing me as a loyal member and customer to best buy. In case you didn't know, there is nothing you sell that is unique to best buy. I can buy everything i want from else where, I just chose to buy things from best buy but not after dealing with your incompetence and careless style, plus the horrible experience you provided to me over a $60 dollar camera. Hope your corporate leaders are proud of you.

Today I canceled my best buy total reward after being a paying member for several years due to this store and its absolute ridiculous and poor managers (specifically Tom and Eric, absolutely worse managers ever at this store). I have bought thousands and thousands of dollars worth in electronics including several TVs, surround sounds, speakers, and high end reciever, mesh wifi, cameras, appliances and more. Today I went to utica store #402 to get a warranty replacement for a bad Ring cam plus camera and these 2 so called managers were nothing but difficult, don't care to help, and just pushing me away telling me too bad. Somehow they said best buy doesn't carry my Ring outdoor cam plus, but it was available on bestbuy.com (go figure see attached pic). when I couldn't get a replacement camera according to them, both Eric and Tom refused to refund me my money (the cherry on the cake). Thanks to them and their poor management style, I canceled my best buy total reward membership today. It is a total scam membership and has 0 value. Don't waste your money. I will never purchase anything from best buy anymore. These 2 managers Eric and Tom should be investigated by corporate staff. They did everything in their power to be super difficult than helpful. Congrats to you Eric and Tom. You lost a loyal member and customer.

How can you NOT speak to anyone at the store by phone? My debit card was hacked and a $1000 order placed. I called to have them cancel the order so they didn't ship out a product that my bank is going to reverse the charge for. But spent 2 hours playing games over the phone being bounced to a call center not even in the US!!!! I guess enjoy eating the loss 🙄