Best Buy Utica

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It’s not exactly a great feeling when the second you walk in you feel every single employee lock eyes with you trying to make a sale. The vibe is instantly just trying to sell you something. Yes the people were pretty nice, but it felt like borderline harassment. The way that they are managed to sell here back in the day. Best Buy used to be a really fun place to go to, I couldn’t get out of that store, fast enough though. Tried to buy a pair of headphones, and they instantly tried to upsell me to a pair that was double the price of what I told them I wanted to spend, Told them I had the pair that I wanted already before and it worked perfectly and they started like questioning if it was actually a good pair trying to get me to buy a more expensive pair. Was told it was $38 got up to the counter. It was over 70 at that point. My time was wasted, and I was already overwhelmed from the chaotic employees that I just decided it was time to leave and go elsewhere. Nice but very stressful environment and not all the employees are very knowledgeable in their departments. Do better Training and Feel out your customers a bit before trying to force sales upon them.

I had to go to the Geek Squad and one of your techs who is very good at his job. He cares. His name is Sitti Pondet.. He needs to be acknowledged.

The five stars are for JULIA...not so sure what I would give the other 5 associates I encountered today. Went into the store with an old ipod touch filled with music that i've been unable to get to work in my new car due to difference in bluetooth capabilities. The initial people I talked to really pretty much laughed at me (especially one guy who literally laughed at me because of the age of the item, and one girl who dismissed me as it couldn't be done and I hope both of them read this review) but I was determined to get it to work since I didn't want to download all that music on my phone. They suggested I talk to the Geek Squad I believe in an effort to get rid of me. Well, I did just that and JULIA helped me get it working! She went out of her way to ask another associate and then offered me two options to try. I tried both and the second one was a success. If only every associate was like JULIA! I have tried multiple times to reach her by phone but have found calling the store is also a futile task. Hopefully Julia will see this...and Julia's boss will see this. I want her to know how thankful I am for her help. Thank you so very much!