My wife and I were at the Utica store on Sunday. Looking to purchase a tablet. We were fortunate enough to get Nick as our sales person. He was so knowledgeable and helpful with the decision making. Definitely will go back and hopefully it’s a day he is working!
Incompetent service. I called the number (area code 586) for the Utica, MI store. After repeating myself several times to someone with a tenuous grasp of English, and being placed on hold with what sounded like Middle-Eastern music, I was told that they do accept used batteries for recycling. Despite my suspicions, I went there with batteries in hand only to be told that they have not accepted batteries for years. I was told they don't have a direct line into the store and reached a call center. The ONLY thing brick and mortar brings to the party anymore is customer service, and they failed miserably.
Helpful staff in phone department. Always available assistance
Nick was amazing and helped me find a new IPad and MacBook for school! He explained everything very well and was so helpful in making these decisions !!