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Frequently Asked Questions About Best Buy Utica
How do I check product availability at the Utica Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Utica Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Utica stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Utica Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3342 reviews)
Sniper S
July 07, 2026
1 out of 5
that bald manager whatever his name is tom or idk what it is he is the worst manager i have ever met in my entire life whatever i had issues he will find a way to say no we cant do that i go to bestbuy Madison heights right away my issue resolved if you cant help people just quit your job don't find things to make it impossible to do
Response from Best Buy
July 07, 2026
Hello,
Thank you for sharing your feedback regarding your experience. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this documented and reviewed further for you.
First, we will need more details from you. Please message us through one of our social media channels below:
Instagram (https://bby.me/dTpkJ8)
X/Twitter (https://bby.me/VaUOgr)
Facebook (https://bby.me/jb1zfU)
Be sure to send the full details of your situation. Also add Google Review 184023. We look forward to hearing from you.
Kristy T
July 05, 2026
1 out of 5
Came in for a Fitbit, it was cheaper at Walmart by 7 dollars. As a total rewards member and credit card holder, I prefer Best Buy.
Went in for a price matched, as a Walmart nearby had one in stock. Simple price match. The associate checking me out grabbed my phone and took it out of my cart, making it harder to price match. Then the manager, Tom, comes, and says it’s not available, he can’t find it in stock. My phone clearly says it’s in stock. He says he can’t accept that.
His condescending and passive aggressive attitude made it worth more than 7 dollars to go to the next nearest Best Buy, whose manager magically could find it in stock at Walmart.
Response from Best Buy
July 06, 2026
Hello,
Thank you for the review. We never want to make it difficult to price match.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 183175
Holly
June 26, 2026
5 out of 5
I was greeted by Jess as soon as I walked in, and she made me feel welcome from the start. Mickey was absolutely wonderful to work with! She was friendly, patient, and incredibly knowledgeable. She took the time to answer all of my questions, helped me find exactly what I needed, and made the entire experience easy and stress-free. Their customer service went above and beyond, and I truly appreciated their kindness and professionalism. Thank you, Jess and Mickey, for making my visit to Best Buy such a great experience!
mark s
June 26, 2026
5 out of 5
Went in a couple weeks ago looking for a new computer. Blake started by unbiasedly telling us the difference between PC and Mac. Once we decided on a Mac, he was awesome at going through the different options and helping us pick the best one for our needs.