I literally had to call and talk to customer service as I walked around the store. Not one in-store associate ever approached me and asked if I needed help. A couple looked my way, but once we made eye contact the turned their heads and looked away. This was before I called customer service. That being said, customer service on the phone was amazing and saved this review from being 1 star!
Response from Best Buy
January 11, 2026
Hello, Melvin,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores. This is quite concerning. We try to pride ourselves in ensuring we provide great customer service. We’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://bby.me/1c8jut), X/Twitter (https://bby.me/t2dpur) or Facebook (https://bby.me/zl34wg) with the full details of your situation. Also add Google Review 103223. We look forward to hearing from you.
when it’s slightly busy it’s almost like you can’t find someone to help you, when they’re slow everybody keeps asking if they can help you but overall the people are helpful when you need info on certain tech/electronics or appliances and they usually keep the place well stocked in inventory
Very helpful. Took a while to find product.