Horrible customer service and they just missed out on a big item sell. We came looking for a fridge and none of the associates came to help. We finally asked for assistance, which we were told it would be 15 minutes. We waited well over 15 minutes without getting any help, so we left. Upon leaving, we noticed he was helping another couple, (other than the one that he told us it'd be 15 minutes). Never coming here again. We'll order online thank you. If I could, I'd rate it no stars.
Response from Best Buy
November 06, 2024
Hello, Irene,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64394962. We look forward to hearing from you.
Sincerely,
^Deysha
DO NOT GO TO THIS STORE.
Do not order anything from this store for pickup. They will not hold the item for you and will sell it to an in-store customer before you even have a chance to pick it up or use curbside pickup.
Even worse, they won’t contact you to tell you they’ve sold the item to someone else, so you will have to go to the store to find out they’ve stolen money straight from your pocket.
Response from Best Buy
October 27, 2024
Hello, Karl,
Thank you for reaching out to us here, and taking the time to share this experience here with us. We understand how important picking up an item can be, and understand some people may need more time to pick their items. We would like to take a closer into this concern with you to ensure this is not the case in the future. Please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64357645
regards,
^Brandon
They had what I wanted at a Great Price !