Best Buy Westland

Called in 3 times today to ask about my warranty was hung up on every time after being put on hold saying they were looking up info on my account. Doing nothing to get back to me or help me or have any type of communication. Dont get a warranty through them as they won't value it or even speak to you on phone. If best buy sees this I would love a phone call or email to actually start communication. Then they respond to this and say check our Facebook when I dint even have one and still won't reach out to me. JOKE. Going forward will be using AMAZON or WALMART as they are cheaper with better service. Recommend you do the same.

I want to give a shout out to The geek squad and the manager Jaime. I bought the laptop protection the Total protection or something like that thinking that it was going to extend my computers warranty for another year after the warranty had failed. I thought it covered hardware issues, but it did not. But I purchased it with the idea in mind that it did. Sometime ago I brought my computer in and it needed a fan, which I bought from Amazon it was going to install it myself, but upon inspection I said I better leave this to a professional. So I brought my laptop to Best buy and ask them how much would it charge to install the fan, to which they said well we can install it for you and if you get the service we'll install it for free and anything else you need done for the rest of the year! I said sold! So like going on after they installed it things were good until they weren't because my computer started overheating again. Color me surprised when I take my computer back to Best buy within the year only to find out that the service I purchased was for really software. So that was a little upset. But I did tell the manager Jaime of my predicament. She worked with me, in worked out something with the other managers and was able to get me a two-year protection plan for my laptop for my troubles for which I am very thankful. So thank you geek squad, thank you Jaime, and thank you to the rest of management at Best buy for taking care of your customer. Sincerely Louis.

Friendly staff when walking in the door. While looking at laptops , staff offered assistance if needed. Everyone smiling

Smells like cheeks in the store