Best Buy Westland

Purchased a floor lamp online which caused short circuit. The manager refused to accept the refund and I was given wrong contact information from the lamp manufacturer to resolve the issue. Really frustrating.

I ordered a floor lamp online from Best Buy before a trip, and it was delivered earlier than expected (before returning home). When I returned home and finally tested it, it caused a short circuit in my home. I brought the item to this store and explained the situation, but the manager refused to accept a return or offer a refund — even though the product was clearly defective. Very disappointed with the lack of flexibility and customer support. I expected better from Best Buy, especially when dealing with a safety issue. I won’t be shopping here again.

Bought ONE thing, ONE tablet, and now it's gone. First, they failed to inform me DOORDASH would deliver my item, NOT ups, NOT usps, but DOORDASH. So I track my package, it says expected delivery by 1:54, it's 4:55 at the time I'm writing this, still no package. Then I notice TWO different addresses, call the dasher to confirm which one is correct, and the dasher said he knows, COOL. One hour, two hours, THREE HOURS, THREE HOURS LATER, nothing. I call the store and they transferred me to someone else this was now like 30 minutes into the call, I explained twice the situation and they HUNG UP ON ME. SO NOW I WANT MY MONEY BACK ALL 316.94 DOLLARS!

Walked in got what i needed with the help of the staff.