Best Buy Westland

Purchased something online, and stopped to pick it up after work tonight. Came to the Westland store because it's my hometown store, but that was a mistake. There is no dedicated place to pick something up, you need to go to the checkout counter, but at the checkout counter I got in line behind someone who was being "upselled" by Mitch, the checkout guy. Mitch was so busy with this customer that he kept people standing in line for 10 minutes while he went online and showed this guy all of the options for a product on his screen. WTF, the checkout line is for people checking out, isn't it? When I asked that very question, Mitch looked at me, grunted and then went back to what he was doing (trying to pad his numbers.) In the meantime, people are standing in line that told me they could not get a salesperson anywhere in the rest of the store. I guess they should have just come up front and talked to Mitch, because he has all the time in the world to boost his sales numbers and has no regard for anyone that's standing in line just waiting to pick something up. Great job, Mitch. I finally got out of line, went and got in an even longer line at the adjacent checkout counter, and when I left Mitch was STILL working on selling this guy on a better product. Maybe Mitch doesn't understand how customer service works. I won't be back, the Novi store is on my way home from work, and seems to care more about their customers than Mitch.

Got a great deal on a car stereo, but the product specialist was totally clueless on car audio.

Very good quality 👍

Quick checkout, Greeted by employees but not bothered by them which I appearicate