Best Buy Westland

Horrible company. We bought a washer and dryer we had them come out. They charged us to connect them and they refused to connect. Before they refused to do their job I hear them outside laughing how they are going to make us make them come back. We called for a refund and they refused the refund by saying oh we connect for free it's the kits that you had to pay for. Lucky we knew a few people and we had a family friend hook them up for us doing the job best buy refused to do and ran off with our money. I will not be going back to this best buy ever again. What kinda of company comes out makes fun of the owners loudly for everyone in the complex to hear while refusing to do their job they are completely unprofessional and I will be reporting them to the Better business bureau. The fact that they insulted me my wife my mother in-law treated us like trash refused to do their job and their company refusing to refund us the services we paid for all while making fun of us stating multiple times outside while talking to each other on how they was going to screw us over is messed up. They thought we couldn't hear them but they was so loud everyone around us even our neighbors could hear them is completely messed up. Not only I'm i going to report best buy I'm going to have the company investigated for treating their customers unprofessionally and we will never shop at best buy ever again.

I want to give a huge thank you to Store Manager Vee at Best Buy. He went above and beyond to help me and truly cared about making sure everything was right. You don’t often come across someone with that level of kindness, patience, and professionalism. Vee turned a frustrating situation into a great experience and he’s the reason I’ll continue shopping at this location. Thank you so much, Vee!

⭐️⭐️⭐️⭐️⭐️ I had an excellent experience at Best Buy today! From the moment I walked in, the staff was friendly, professional, and ready to help. I came in looking for a new laptop and had a few questions about different models, and one of the associates patiently explained all the options, performance specs, and even helped me compare prices to make sure I got the best deal. The store was clean, organized, and well-stocked with the latest electronics, TVs, and appliances. Checkout was smooth, and they even helped me set up my rewards account to earn points for future purchases. The Geek Squad team was amazing too — they helped me transfer all my data from my old computer without a single issue. Overall, it was a great shopping experience from start to finish, and I highly recommend this Best Buy location for anyone looking for quality electronics, great deals, and top-notch customer service.

Wasted an hour of my time debating whether a trade in was a good condition or fair. Never visitng this location again.