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Frequently Asked Questions About Best Buy Westland

How do I check product availability at the Westland Best Buy?
How do I check my order status?
My local Westland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Westland stores’ holiday hours?

Recent Reviews

4.1
(4721 reviews)
Boynton W
August 16, 2025
5 out of 5
Johnny on the spot nice people
Ck B
August 14, 2025
5 out of 5
Very helpful associate greeted me at the door and got me everything I needed.
Maureen C
August 12, 2025
1 out of 5
Gonna price themselves out of business. $2100 for a digital camera IS INSANE. Maybe I’ll take my business to Amazon.
Response from Best Buy
August 12, 2025
Hi Maureen, We appreciate you sharing this review with us here, though I can understand your disappointment if prices were higher than expected. You can always check out our Top Deals (https://bby.me/6bdc9i) to help save you some money on your tech. If you'd like to share any additional feedback with us, or need any other assistance, please feel free to reach out to us on one of our social media channels so our team can assist. We can be reached on Facebook (https://bby.me/c5dboo), Twitter/X (https://bby.me/zcx3ha), or Instagram (https://bby.me/j71av9). Please also include the Google Review reference number #28137. Regards, ^Caleb
Me A
August 09, 2025
1 out of 5
Had an experience with a man who said he was the general manager today that left me almost speechless. There was a service advertised on the website that was not coming up at the register. So the cashier brought the manager over supposedly to help. Instead “general manager” spoke to me almost combatively and clearly had no intention of satisfying me as a customer, being helpful or even representing Best Buy professionally. I’m in upper management and I can’t believe he was selected for that role - he was miserable. The kicker was that I went home and called customer service and didn’t even have to ask for the service I wanted, they just gave it to me. So, clearly the company intends to accommodate but this guy missed the memo on what his job is. I can see why there was hardly anyone in that store. It’s terrible. I went to a different locations to pick up my item and the store was bustling. That should tell corporate something about how horribly the Westland location is managed. I’m not giving up on Best Buy but I’ll never patron that location again.
Response from Best Buy
August 09, 2025
Hello, Thank you for leaving a review here on Google. This is far from the experience we want our customers to have when looking for support in store. I can understand expecting friendly and courteous service. Please send us a private message on social media. We would be happy to look into this closer on any of the following platforms: Facebook (https://bby.me/osr2rv), Twitter/X (https://bby.me/77dube), or Instagram (https://bby.me/znfki2). Please be sure to mention the phrase “Google review #26845" when reaching out. Regards, ^Ravi

About Best Buy Westland

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