Best Buy Westland

I want to share my experience with Best Buy’s delivery service because no one should have to go through this. If you’re planning to buy a refrigerator or any appliance for a specific occasion, don’t count on Best Buy’s delivery service. It has been one of the most frustrating customer service experiences I’ve ever had. I placed my order on Wednesday and selected Friday for delivery and installation. Best Buy only lets you choose the day—not a specific time—and requires someone over 18 to be home during the entire delivery window, which was originally 7:00 AM to 7:00 PM. Because of that policy, I had to take a day off work. At 9:00 AM on Friday, they changed my delivery window to 3:00 PM–7:00 PM. I waited all day, only to receive a call at 6:21 PM telling me they would not be delivering my refrigerator “due to something out of their control.” I stayed calm and simply asked if they could deliver it the next day. I was told they were fully booked for the next three days. How is that my problem? If Best Buy fails to deliver as promised, they should make every effort to prioritize and reschedule the customer they let down—not push them to the back of the line. When I asked for the earliest available delivery date, I was told they couldn’t even answer that because my refrigerator was still on the truck. The representative said the driver still had another stop before returning to the warehouse and promised to call me back with an update. That call never came. What made this even worse was being told that the phone call was being made “as a courtesy.” A courtesy? I paid for both the product and the delivery service. Calling me at the last minute to say you’re not showing up isn’t a courtesy—it’s the bare minimum. I understand that unexpected issues happen. What I don’t understand is the complete lack of accountability, communication, and effort to make things right. Customer service isn’t just about apologizing; it’s about finding solutions. Unfortunately, Best Buy completely failed in that regard. Thank you, Best Buy, for wasting my time, forcing me to take a day off work, ruining my weekend plans, and turning what should have been a simple appliance delivery into an incredibly disappointing experience.

In and out extremely fast picking up my order. Front desk was kind and helpful

Something off. I can’t post my review here. It doesn’t show. So they promised of a 50$ discount on home theater system. Let me wait for 45 min then said oh it is not working on the software. I asked for something just for the false advertisement, they didn’t respond. Wasted my time and lost a costumer

They said they can provide me with 50$ discount as a bundle and took my information and let me wait for 40 min to say no they can’t. Refused to offer any type of discount after this bad advertising. Lost me forever