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Best Buy Westland

35100 Central City Pkwy
Westland, MI 48185
(734) 525-0334
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Frequently Asked Questions About Best Buy Westland

How do I check product availability at the Westland Best Buy?
How do I check my order status?
My local Westland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Westland stores’ holiday hours?

Recent Reviews

4.1
(4528 reviews)
Samantha W
September 12, 2024
1 out of 5
Terrible return policy on defective items! * 15 days - even on defective products!! Be aware!!* They only have an reasonable return policy if you pay to be a plus member which costs $50 plus dollars a year.
hoda
September 11, 2024
1 out of 5
Terrible and rude manager and staff. You guys act like the store is your father’s. Be more empathetic and don’t be rude like you know everything, you work as a retail manager, not an engineer. Humble yourselves. They would not let me speak or try to make them understand a little issue that was extremely easy to resolve, my dad was inside and didn’t know if he had his apply pay set up, i told him to let me talk to the cashier or manager. I was suggesting i place the order online for the EXACT item he has and was trying to ask the manager if they can bypass the wait time since he had the item in hand already. This has been done before multiple times in several stores and they made it seem like it was a challenge, you’re still following protocol but the only difference is the item is ready so no need for the wait time and I was trying to prepay it. Not rocket science but manager spoke over me when I was suggesting this to suggest the same thing. Idiot
Response from Best Buy
September 11, 2024
Hey there! Thanks for reaching out and providing your review. We are disappointed to hear about your recent purchase experience in our store. Can you please reach out to us on social media so we can assist and document your feedback? You can reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) and let us know that you are reaching out about your Google Review 64188026. Thanks, ^Connor
Kimberly M
September 10, 2024
1 out of 5
Stay away. Bought a computer. Convinced to open a credit card. They misrepresented the benefit or lied and will not make good on it. Stay away from them. Said no one would do any and nothing could be done. Stuck with it but you don’t have to be. Said corporate would not help because I did not buy online and store would not help. “Just policy “
Response from Best Buy
September 10, 2024
Hello, Thanks for sharing your feedback with us. I understand finding that your Best Buy Credit Card, isn't run as expected, wouldn't be ideal. Our employees should be ensuring that the credit cards are being presented accurately. The full terms and conditions of the card, should also be sent to you, and can be found on our website (bestbuy.com/creditcards), as well. That said, I'd be happy to look into this with you to see what options there may be. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and a reference to your "Google review case 64182463". Sincerely, ^Melissa
San J
September 09, 2024
5 out of 5
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About Best Buy Westland

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