Best Buy Westland

Placed a order on the website , then after downloading the app i was able to see the item I bought, I got to this location to find out I could not do curbside so I had to go inside to be greeted by a worker at door, I ask where pick up is he points me to the area as I go to counter and wait it’s the same guy at door , that disappointed me as he could of guided me, I purchased a tv to find out next day I have been charged twice and now I it’s becoming a hassle to get my money back as I have to wait for charges to stop pending , and somehow my bank said it was a pin push purchase but it was online , so be careful when you purchase I would have not known if my bank did not text me ,

Been a customer since 1999.

This place sold me an old laptop saying it’s brand new for a full price . They knew this was returned because the laptop had issues and someone had returned it 2025 Nov. I spent 3 days figuring out all the errors and inspite of doing everything I could camera won’t work. I called customer service and they tell me that it was returned and was used Nov 2025. I would prefer the sales people to show integrity and not do this to buyers when we show confidence and trust in them to direct us to the right product. It’s a snow storm today with 5-7 inches of snow and they want me to drive to the store to return it when they don’t have another piece of Samsung laptop. Very disappointed with the service. Adults could show more integrity.

Refused to sell a prismatic SPC to me during business hours. I arrived around 7:40pm on 1/23 to buy a SPC that I seen was stocked. The employee said he can't sell the SPCs tonight because of company policy but confirmed they had the SPCs in stock. The employee told me if I wanted to buy one, I had to come back Saturday morning. After Best Buy closed Annastasia the manager allowed multiple employees to buy all the stock. I seen the stock go from three to zero with online stock checking apps. Moments later I watched mulitple employees walk out around 8:40pm with SPCs. Tom was the most embarassing employee. He had no shame in taking product from customers to benefit himself. I asked the security guard with glasses and goatee who was the manager. He laughed and said "don't worry about it". This is the 2nd time I watched this Best Buy refuse selling to customers so employees can scalp highly sought after items. Filed a compliant with the open & honest ethics line.