Terrible customer service.
Response from Best Buy
February 17, 2026
We appreciate you taking the time to leave a review, and always expect our customers to have a good experience with our teams. We'd like to hear more and to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/tdafaq), Twitter/X (https://bby.me/b5sdne), or Instagram (https://bby.me/2r3i80), and mention your Google review, 118606.
Laurie K
February 06, 2026
My wife and I came in to look at laptops/tablets and a guy named Avery assisted us. He was very kind, helpful and knowledgeable. Please make sure he knows that hes amazing!
Placed a order on the website , then after downloading the app i was able to see the item I bought, I got to this location to find out I could not do curbside so I had to go inside to be greeted by a worker at door, I ask where pick up is he points me to the area as I go to counter and wait it’s the same guy at door , that disappointed me as he could of guided me, I purchased a tv to find out next day I have been charged twice and now I it’s becoming a hassle to get my money back as I have to wait for charges to stop pending , and somehow my bank said it was a pin push purchase but it was online , so be careful when you purchase I would have not known if my bank did not text me ,
Response from Best Buy
January 26, 2026
Hello,
Being charged twice for a purchase is upsetting. Allow us to review your purchase and investigate this matter. Please connect with us on social media. Mention review #109205.
Facebook (https://bby.me/x25sz7)
Twitter/X (https://bby.me/xzi1zh)
Instagram (https://bby.me/k8n1hw)