Best Buy always has what I need when I need it.
Placed a order on the website , then after downloading the app i was able to see the item I bought, I got to this location to find out I could not do curbside so I had to go inside to be greeted by a worker at door, I ask where pick up is he points me to the area as I go to counter and wait it’s the same guy at door , that disappointed me as he could of guided me, I purchased a tv to find out next day I have been charged twice and now I it’s becoming a hassle to get my money back as I have to wait for charges to stop pending , and somehow my bank said it was a pin push purchase but it was online , so be careful when you purchase I would have not known if my bank did not text me ,
Response from Best Buy
January 26, 2026
Hello,
Being charged twice for a purchase is upsetting. Allow us to review your purchase and investigate this matter. Please connect with us on social media. Mention review #109205.
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Been a customer since 1999.
sanobar b
January 25, 2026
This place sold me an old laptop saying it’s brand new for a full price . They knew this was returned because the laptop had issues and someone had returned it 2025 Nov. I spent 3 days figuring out all the errors and inspite of doing everything I could camera won’t work. I called customer service and they tell me that it was returned and was used Nov 2025. I would prefer the sales people to show integrity and not do this to buyers when we show confidence and trust in them to direct us to the right product. It’s a snow storm today with 5-7 inches of snow and they want me to drive to the store to return it when they don’t have another piece of Samsung laptop. Very disappointed with the service. Adults could show more integrity.