Best Buy Westland

This used to be one of my favorite Best Buys, but lately I've been very unsatisfied. June 22nd roughly around 6:45 p.m. I went in to pick up my laptop that I had in for repair. The wait was very long and there was barely anyone in line. I patiently waited over 15 minutes just to be acknowledged, you can hear the Geek Squad workers in the back having a casual conversation laughing and joking. I had to grab one of the new cashiers at least she seem new to go back there and ask one of them to come out. This is not the first time I've been dissatisfied with the service over here. I don't know what happened to this place but customer service really need to be tightened up. And if they were really handling business in the back one of them should have came out and acknowledged us to say we get right with you. I absolutely will not step foot in this Best Buy again!

Immediate customer service, easy to complete online order, and the assistance with loading my car was appreciated.

Cisco just helped me and my dad buy a GPS 10/10 customer service from him he was awesome and did a great job.

The following is a perfect example as to why people no longer like going to your big box stores… 10 employees standing around on their phones. 1 person working geek squad 0 people concerned about the queue at geek squad I waited 20 minutes to have a warranty replacement screen protector installed and the line never moved. After my wait, and not having my screen protector installed, I walked up to the cashier and waited in line again for a refund on the installation fee. You pay your employees just enough. You don’t train them in how to provide actual services that would create more repeat customers and then wonder why sales/traffic are down.