Best Buy Westland

Terrible return policy on defective items! * 15 days - even on defective products!! Be aware!!* They only have an reasonable return policy if you pay to be a plus member which costs $50 plus dollars a year.

Terrible and rude manager and staff. You guys act like the store is your father’s. Be more empathetic and don’t be rude like you know everything, you work as a retail manager, not an engineer. Humble yourselves. They would not let me speak or try to make them understand a little issue that was extremely easy to resolve, my dad was inside and didn’t know if he had his apply pay set up, i told him to let me talk to the cashier or manager. I was suggesting i place the order online for the EXACT item he has and was trying to ask the manager if they can bypass the wait time since he had the item in hand already. This has been done before multiple times in several stores and they made it seem like it was a challenge, you’re still following protocol but the only difference is the item is ready so no need for the wait time and I was trying to prepay it. Not rocket science but manager spoke over me when I was suggesting this to suggest the same thing. Idiot

Stay away. Bought a computer. Convinced to open a credit card. They misrepresented the benefit or lied and will not make good on it. Stay away from them. Said no one would do any and nothing could be done. Stuck with it but you don’t have to be. Said corporate would not help because I did not buy online and store would not help. “Just policy “

Friendly people