Best Buy Westland

Refused to sell a prismatic SPC to me during business hours. I arrived around 7:40pm on 1/23 to buy a SPC that I seen was stocked. The employee said he can't sell the SPCs tonight because of company policy but confirmed they had the SPCs in stock. The employee told me if I wanted to buy one, I had to come back Saturday morning. After Best Buy closed Annastasia the manager allowed multiple employees to buy all the stock. I seen the stock go from three to zero with online stock checking apps. Moments later I watched mulitple employees walk out around 8:40pm with SPCs. Tom was the most embarassing employee. He had no shame in taking product from customers to benefit himself. I asked the security guard with glasses and goatee who was the manager. He laughed and said "don't worry about it". This is the 2nd time I watched this Best Buy refuse selling to customers so employees can scalp highly sought after items. Filed a compliant with the open & honest ethics line.

This is more about your faulty computer system that can't recognize any of my info. So until it's fixed, your credit card will be unpaid. I will make sure the credit companies know your system is wrong and is broken so I won't take the hit. Fix your garbage computers.

Jeff helped me: got me a good deal on laptop I was lookin' for/ got me in and out quick - too cool

Very polite and knowledgeable. I was assisted in a timely manner.