Frequently Asked Questions About Best Buy Rivertown Crossing
How do I check product availability at the Rivertown Crossing Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rivertown Crossing Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rivertown Crossing stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rivertown Crossing Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2640 reviews)
SushiMonster
August 06, 2026
1 out of 5
Crap tech support! If your computer dies and you bought it on a sale then guess what you now have to pay more because they can only give you in store credits for a more expensive computer that has less specs!
Response from Best Buy
August 06, 2026
Good Evening,
We certainly understand how you are feeling after your computer died unexpectedly, and you did not receive the assistance you needed. We would be happy to review this further with you. Please feel free to send us a private message on social media. In your message, please include your Google review case ID: #199433.
- Facebook (https://bby.me/zhE65e)
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Floyd J
August 01, 2026
5 out of 5
One time I left a nasty review on here but I think it was more my mood than anything else honestly these people are pretty cool like they always go out of their way to help they're awesome like I got no problems sometimes I leave nasty reviews when I'm in a bad mood but in general this place rocks
The guy in the store help me like understand my TV even better than I did before my new one that I'm getting soon and I'm getting a car mount here and I'm outside in the parking lot waiting for my dad with my dog in the rain and it's a good day
Joe S
July 29, 2026
1 out of 5
There is no way to contact Geek Squad pr the Store Directly. They have my computer and I received a call telling me it was complete however they didnt say that they completed the primary reason i brought it there for. So I tried to call to verify all of the repairs were complete but they won't return my messages and I can't get through to anyone in America... let alone the store. I guess I have to drive my truck 40 miles just to be told they didn't fix what I asked.
Response from Best Buy
July 29, 2026
Hello, Joe,
We understand that not being able to reach the store directly can be difficult. We would be glad to assist you with questions or concerns if you would like to reach out to us on any of our social media profiles below with Review 194959 for support.
Facebook (https://bby.me/2QOHvI)
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Christene J
July 25, 2026
5 out of 5
Fadi took great care of me and was very pleasant to work with. Thanks Fadi!