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Best Buy Rivertown Crossing
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Rivertown Crossing
How do I check product availability at the Rivertown Crossing Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rivertown Crossing Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rivertown Crossing stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rivertown Crossing Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2631 reviews)
Garrett
July 16, 2026
1 out of 5
I would recommend buying from anywhere but here. Based on every experience at this location, I wouldn't buy anything from Best Buy because this locations makes it feel like it's only a matter of time before the business goes under. The store is basically empty at this point. You can literally be the only potential customer in the store and you'll see a few "blue shirts" doing everything they can to avoid going near you or helping you. If you finally get to talk to someone, they try to pass you off to someone else who will then make you wait before giving you attention, and then they'll say they need to get ahold of a supervisor. Don't worry though, the experience won't change. Wait around for 10 more minutes and you'll still be on your own. At least when you walk out after wasting 30 minutes and your gas, the cashier who pawned you will acknowledge you and say "have a good day". I remember when I first started with a rewards program with BestBuy almost 20 years ago, when they used to be worth something, now though, don't waste your time going to them of through them.
Danielle K
July 16, 2026
3 out of 5
Was told the wrong info on the phone. Made a wasted trip to the store.
Response from Best Buy
July 16, 2026
Hey there, Danielle,
We understand your frustrations surrounding your recent experience calling in. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/ONGXPQ), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:###188736
Kelli A
July 11, 2026
5 out of 5
No problem finding assistance, everyone was kind and either offered assistance or assistance with different products and lines. Thanks!
Vicki K
July 10, 2026
5 out of 5
Ryan was sooo good! Patient, helpful and got my new computer all set up for me. Saved me a ton of anxiety and time! I’m so grateful!!