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Frequently Asked Questions About Best Buy Rivertown Crossing

How do I check product availability at the Rivertown Crossing Best Buy?
How do I check my order status?
My local Rivertown Crossing Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Rivertown Crossing stores’ holiday hours?

Recent Reviews

4.1
(2598 reviews)
Maddy
March 26, 2026
1 out of 5
booked an appointment for geeksquad for a pc issue. had to pay $180 for a total membership. dropped it off, few days later they said they fixed it. i took it home. same issue immediately. so i took it back and they couldnt fix it there and sent it to service. service junked it and sent me back for a replacement. go there, they have the pc but wont give me the replacement because it went up in price since i had bought it? i had only purchased it two months prior. asked if i wanted to pay the difference, no i do not. surely the price of the parts that are resold hold extra value too, no? is it not an even trade? in the end i had to splurge way more money than i wanted to buy a completely new one.
Response from Best Buy
March 27, 2026
Hello, Maddy, Thank you for reaching out with your feedback. Having to pay extra for a computer you purchased 2 months prior can be frustrating, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/Rz4Mj2), Twitter/X (https://bby.me/blCwkK), or Instagram (https://bby.me/2sUPZC). Please send us a private message or DM to complete the documentation process. Please also reference Google Review, 135267.
Tammy A
March 23, 2026
1 out of 5
Oh my gosh the Guy that checked us out mumbled and would NOT speak clearly. I had to have him repeat himself several times. If you're going to work in customer service lead to speak CLEARLY!! It's not to much to ask!! The greeter was really nice and very helpful.
Jamie L
March 20, 2026
5 out of 5
I always find the help I need and, they catch my tech mistakes and I always get exactly what I need, not want :)
Aurora K
March 19, 2026
5 out of 5
Went in not sure how to best handle my son's phone situation and they made it easy

About Best Buy Rivertown Crossing

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