Frequently Asked Questions About Best Buy Rivertown Crossing
How do I check product availability at the Rivertown Crossing Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rivertown Crossing Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rivertown Crossing stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rivertown Crossing Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2627 reviews)
Kelli A
July 11, 2026
5 out of 5
No problem finding assistance, everyone was kind and either offered assistance or assistance with different products and lines. Thanks!
Vicki K
July 10, 2026
5 out of 5
Ryan was sooo good! Patient, helpful and got my new computer all set up for me. Saved me a ton of anxiety and time! I’m so grateful!!
Hannah S
July 08, 2026
5 out of 5
Ty James for great customer service with our laptop! Very knowledgeable.
Sheldon R
June 29, 2026
3 out of 5
Another place I only go to when I have to. The shopping experience for electronics is not what it once was.
Response from Best Buy
June 29, 2026
Hello,
Thanks for sharing this with us. We understand having favorite stores change over time, isn't always ideal. We'd love to learn more though about how we can improve.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/Unem09), Twitter/X (https://bby.me/qVrK18), or Instagram (https://bby.me/LNSiPl), and refer to your "Google review #179845" in your message.