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Best Buy Rivertown Crossing
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Rivertown Crossing
How do I check product availability at the Rivertown Crossing Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rivertown Crossing Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rivertown Crossing stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rivertown Crossing Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2479 reviews)
Melissa P
March 15, 2025
5 out of 5
Greet immediately walking thru door and sell person was great
Brad B
March 13, 2025
4 out of 5
Stopped in for a computer part. Wasn't really bothered by employees as we walked around. Did ask an employee a question about a computer component. They were able to give a decent answer in a polite and professional manner. The store was decently cleaned but there looked like shelves were bare in certain areas but it's not normal to see as computer and electronic components are getting hard to come by.
Ethan A
March 13, 2025
4 out of 5
Good
Fusion F
March 13, 2025
1 out of 5
I went in to replace a stolen iPhone 15. I stopped by the Best Buy and talk to the Verizon sales person who told the other Verizon sales person he could take the sale because he needed to hit his quota. I was excited to get a new iPhone and they said there was a special sale And I was just in the nick of time to get a great deal and then they sold me a bunch of things I didn’t need and when I asked for insurance protection for the iPhone, the sales representative forgot to put it on my account.
I ordered a new iPad and it took three days to get it. I had to drive around to multiple stores to no avail.
Then talking to the technical team overseas and a call center was nearly impossible to communicate with them because of the language, barrier and lack of training, I’m writing this complaint only to advocate for people that need help with communication and are taking advantage of by sales people for commissions. I reported this immediately to Verizon but now I’ve escalated it to the Federal Communications Commission.
No to Verizon!!! Boo!!! Two thumbs down! 0 stars. I’m porting to the competition because of poor customer service after the sale!!!