I’ve been a loyal customer using the ZAGG lifetime warranty through Best Buy for years. Part of what made it great was being able to walk in, get a new screen protector, and have it installed—no extra charge. Now, suddenly, there’s a $7.99 installation fee, and I was never notified of this change—even as a paying TotalTech member. This review isn’t about the specific store, but the company as a whole. It’s frustrating to see a longtime benefit quietly taken away. Ironically, I could keep breaking the protectors and cost Best Buy more in replacements, but instead, I’m penalized for choosing to use the service responsibly. Disappointing move.
Response from Best Buy
July 30, 2025
Trenton,
As a My Best Buy Total Member, I can understand your frustration with being informed of a $7.99 installation service for your phone. Please know that though new terms and conditions are emailed at the time of renewal, we still understand that there are times in which a replacement screen qualifies for a free installation. Our support team would be happy to look into this for you. To do so, please send a private message to one of the following: Facebook (https://bby.me/ygfkmp), Twitter/X (https://bby.me/mkd0vg), or Instagram (https://bby.me/2zwzyh). Please state that you are responding to Google Review 22439 when sending your message.
Sincerely,
^Tina
The store employee that greeted us was very helpful and cheerful. When we found the row with the item we needed another employee asked if we needed help and was also cheerful and informative. The prices are reasonable too!
Sales rep who helped me was good. I would give him 5 stars for his service. But to the "greeter" who sits on her butt halfway across the room and yells at you where you going in the store, I give zero stars to her. I find if you want to greet potential customers, is not kind to yell across the room at them. How rude! Same experience today with "greeter". I will not be back there ever again!
Went in for a printer cord for my laptop. Received help right away with locating it in the store.
Was in and out in under 10 minutes and was not asked for my phone number at checkout. 👍👍👍