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Best Buy Rivertown Crossing
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Rivertown Crossing
How do I check product availability at the Rivertown Crossing Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rivertown Crossing Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rivertown Crossing stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rivertown Crossing Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2590 reviews)
Joe W
February 15, 2026
5 out of 5
Dustin was awesome today, helping with out our Apple Watch trade in and purchase.
Jeffrey
February 15, 2026
4 out of 5
All employees hang around in cell phone area and don't offer to help much. But for me it's slightly better than a store that you get pestered 5 times in the first 7 minutes in the store
Ed B
February 10, 2026
1 out of 5
14 day return policy is the biggest joke I have ever heard. Not sure why they have Geek Squad because all they due is ship their Tvs to Chicago while you wait, and wait. Merchandise that is under warranty should be replace on the spot, not shipped out for months. They should at.least give you a free loaner like the car dealerships. I was helped by store mangager CT, no customer service skills at all and he is the store manger. I wouldn't trust him to manager the Snack Bar at the local Skating Rink, let alone Best Buy. YiKES!
I will never shop here again and tell all my friends . Just a poorly run company that Corporate needs to pay a visit. Just terrible.
Best Buy will respond to this like they do everyone else and nothing get resolved. JUST A JOKE!!!!!!!!!!!!!!!!!!!!
Grant M
February 01, 2026
4 out of 5
I had done an online research for free recycling of flat screen TVs and Best buy came up more than once. I went to the store and asked how to go about the process of recycling it when the associate at the front informed me that it was a $30 charge, but that they would be giving me a $30 gift card to essentially pay me back. I'm glad he made me aware of this before bringing my television into the store. I was not interested in receiving a $30 gift card for my $30 cash, so I took the TV elsewhere in the Grand Rapids area to be recycled for free.