Best Buy Rivertown Crossing

Fadi took great care of me and was very pleasant to work with. Thanks Fadi!

The manager in the geek squad dept needs to be fired!!! Very rude and unprofessional and unhelpful. This is the THIRD time I’ve had serious issues with this store. They’ve lied to me and mistreated me. Dishonest store, dishonest “policies”, yuck.

I would recommend buying from anywhere but here. Based on every experience at this location, I wouldn't buy anything from Best Buy because this locations makes it feel like it's only a matter of time before the business goes under. The store is basically empty at this point. You can literally be the only potential customer in the store and you'll see a few "blue shirts" doing everything they can to avoid going near you or helping you. If you finally get to talk to someone, they try to pass you off to someone else who will then make you wait before giving you attention, and then they'll say they need to get ahold of a supervisor. Don't worry though, the experience won't change. Wait around for 10 more minutes and you'll still be on your own. At least when you walk out after wasting 30 minutes and your gas, the cashier who pawned you will acknowledge you and say "have a good day". I remember when I first started with a rewards program with BestBuy almost 20 years ago, when they used to be worth something, now though, don't waste your time going to them of through them.

Was told the wrong info on the phone. Made a wasted trip to the store.