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Frequently Asked Questions About Best Buy Rivertown Crossing

How do I check product availability at the Rivertown Crossing Best Buy?
How do I check my order status?
My local Rivertown Crossing Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Rivertown Crossing stores’ holiday hours?

Recent Reviews

4.1
(2636 reviews)
Floyd J
August 01, 2026
5 out of 5
One time I left a nasty review on here but I think it was more my mood than anything else honestly these people are pretty cool like they always go out of their way to help they're awesome like I got no problems sometimes I leave nasty reviews when I'm in a bad mood but in general this place rocks The guy in the store help me like understand my TV even better than I did before my new one that I'm getting soon and I'm getting a car mount here and I'm outside in the parking lot waiting for my dad with my dog in the rain and it's a good day
Joe S
July 29, 2026
1 out of 5
There is no way to contact Geek Squad pr the Store Directly. They have my computer and I received a call telling me it was complete however they didnt say that they completed the primary reason i brought it there for. So I tried to call to verify all of the repairs were complete but they won't return my messages and I can't get through to anyone in America... let alone the store. I guess I have to drive my truck 40 miles just to be told they didn't fix what I asked.
Response from Best Buy
July 29, 2026
Hello, Joe, We understand that not being able to reach the store directly can be difficult. We would be glad to assist you with questions or concerns if you would like to reach out to us on any of our social media profiles below with Review 194959 for support. Facebook (https://bby.me/2QOHvI) X (https://bby.me/ty212b) Instagram (https://bby.me/eWVM6Z)
Christene J
July 25, 2026
5 out of 5
Fadi took great care of me and was very pleasant to work with. Thanks Fadi!
Kar N
July 23, 2026
1 out of 5
The manager in the geek squad dept needs to be fired!!! Very rude and unprofessional and unhelpful. This is the THIRD time I’ve had serious issues with this store. They’ve lied to me and mistreated me. Dishonest store, dishonest “policies”, yuck.
Response from Best Buy
July 23, 2026
We always expect customers to have a positive experience when getting a service, and understand the frustration when you felt we missed the mark. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/JlJEzT), Twitter/X (https://bby.me/nPF9mT), or Instagram (https://bby.me/2jFeNS), and mention your Google review, 192200.

About Best Buy Rivertown Crossing

bestbuy.com