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Best Buy Rivertown Crossing
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Rivertown Crossing
How do I check product availability at the Rivertown Crossing Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rivertown Crossing Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rivertown Crossing stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rivertown Crossing Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2421 reviews)
Chris T
November 13, 2024
5 out of 5
I bought a item from Best Buy online and received the incorrect item. I decided to visit my nearest location to ask about my return options. The store manager jumped into action with no nonsense and I was refunded quickly. Definitely going to remember this location come Christmas shopping time.
Jason D
November 11, 2024
1 out of 5
Wouldn't stand behind a $100 dollar speaker, said I needed a warranty. Had for only a month. Told me I had to contact Sony. Easy fix would be to just switch it out. Nope, couldn't do that. I told them they can keep the speaker. Will never ever shop here again.
Response from Best Buy
November 11, 2024
Hello, Jason,
Thank you for taking the time to share your experience. I can understand how frustrating it must be to face challenges with a product you’ve only had for a month, especially when a quick exchange could have resolved the issue. We always want to make things right for our customers, and it’s disappointing to hear that this wasn’t the outcome for you.
Please connect with us by sending a private message on one of the following platforms:
Facebook: facebook.com/BestBuy
Twitter/X: Twitter.com/BestBuySupport
Instagram: instagram.com/BestBuy
In your message, kindly include your full name, phone number, and email, and mention that you're reaching out regarding your "Google Review" with the conversation number 64411909 so we can quickly identify and assist you.
Thank you again for reaching out, and I look forward to helping you with this.
Best regards,
^Magee
Ruth R
November 10, 2024
5 out of 5
Friendly and helpful service.
Ethel L
November 09, 2024
5 out of 5
The young man spent much time with my problem and I was very satisfied.