booked an appointment for geeksquad for a pc issue. had to pay $180 for a total membership. dropped it off, few days later they said they fixed it. i took it home. same issue immediately. so i took it back and they couldnt fix it there and sent it to service. service junked it and sent me back for a replacement. go there, they have the pc but wont give me the replacement because it went up in price since i had bought it? i had only purchased it two months prior. asked if i wanted to pay the difference, no i do not. surely the price of the parts that are resold hold extra value too, no? is it not an even trade? in the end i had to splurge way more money than i wanted to buy a completely new one.
Response from Best Buy
March 27, 2026
Hello, Maddy,
Thank you for reaching out with your feedback. Having to pay extra for a computer you purchased 2 months prior can be frustrating, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/Rz4Mj2), Twitter/X (https://bby.me/blCwkK), or Instagram (https://bby.me/2sUPZC). Please send us a private message or DM to complete the documentation process. Please also reference Google Review, 135267.
Oh my gosh the Guy that checked us out mumbled and would NOT speak clearly. I had to have him repeat himself several times. If you're going to work in customer service lead to speak CLEARLY!! It's not to much to ask!!
The greeter was really nice and very helpful.
I always find the help I need and, they catch my tech mistakes and I always get exactly what I need, not want :)
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