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Best Buy Rivertown Crossing
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Rivertown Crossing
How do I check product availability at the Rivertown Crossing Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rivertown Crossing Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rivertown Crossing stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rivertown Crossing Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2619 reviews)
Anthony F
May 24, 2026
5 out of 5
Always helpful.
Johnie Z
May 23, 2026
1 out of 5
1 star. Extremely disappointed with my experience at Best Buy. I was only 5 days past the return window and General Manager Parker was incredibly rude and dismissive about the situation instead of trying to help find a reasonable solution.
To make it worse, the main focus became trying to sell me a paid membership just so I could return items after 30 days in the future. It felt more like a sales pitch than customer service.
I understand stores have policies, but attitude and professionalism matter. A little understanding and respect would have gone a long way. Definitely not the level of service I expected from Best Buy.
Response from Best Buy
May 23, 2026
Hello,
Thank you for the review. We understand your concern with not being able to return your item, out of policy.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 156054
Tasha D
May 11, 2026
5 out of 5
My favorite location is the Grandville one for customer service
Rachel G
May 02, 2026
1 out of 5
I specifically asked the sales ascociate if the installers for the new fridge would cap the water line and they said yes. The installers came and said they were unable to do that and best buy support number gave me the option to turn off my main water line myself and disconnected the broken fridge so I did, but the installers left with my new fridge while I was disconnecting the broken one.
Response from Best Buy
May 02, 2026
Hello,
Thank you for the review. We understand your concern with your install.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 148157