My daughter went in to try and find/buy a laptop for college and NO employees offered assistance majority of them were standing around doing nothing. We will be taking business elsewhere.
GrandRapidsLocal
August 24, 2026
Absolutely the worst. I made an online purchase $1100 and they charged me twice. I then called them after I cancelled the purchase and they told me I have wait two days or more to get my money back. I love how they can do what they want to take your money but I have to wait so long to get my own money back. They are crooks.
Response from Best Buy
August 24, 2026
Hi there!
It is concerning to hear that you were charged twice and our team would be glad to address your concerns and help assist. You can connect with us via Facebook (https://bby.me/u1QQZN), Twitter/X (https://bby.me/SWwout), or Instagram (https://bby.me/dKbZMm). Please be sure to mention Google Review number 209382 when reaching out.
Thank you.
Great store, super helpful staff
I went in today, and had the pleasure of working with Dom at Geek Squad. He was extremely professional and patient with my iPad issue, even with it taking over an hour to straighten out. He was SO helpful, and didn't stop until he figured it out all while still helping other customers. I would highly recommend him! Thanks again, Dom.(: