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Best Buy Rivertown Crossing
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Rivertown Crossing
How do I check product availability at the Rivertown Crossing Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rivertown Crossing Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rivertown Crossing stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rivertown Crossing Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2489 reviews)
James L
April 22, 2025
1 out of 5
Worst experience.
I have been a customer of this store for over 25 years.
Needed to return a Blu-Ray player and my wife was treated rudely by the store manager which refused to allow her to return it because it had been "past the 15 day return policy" by a couple of days.
When my wife asked her to talk to me on the phone about the situation: I heard her not only refuse but then told my wife to leave the store or she would have her escorted out.
Vera M
April 18, 2025
5 out of 5
I know-to buy something on Amazon is cheaper,but...if you will buy something in Best Buy-it will be the Best quality and the best Warranty !!!
June B
April 15, 2025
1 out of 5
We bought 2 new computer's and were going to trade in our old ones. That same day. I told them that i wanted my old one back and keep the other old one for trade in. But when i went to pick up my new one. Which they said mine was done. So when that later when they called and said the other one could be pick up. We didn't find out that they switched computers. Both new and old ones. So i didn't get my old one.
Response from Best Buy
April 15, 2025
Hi, June,
Thanks for taking the time to leave a review here on Google. I can certainly understand wanting clarity and support on a trade-in order.
So that we can look into this closer, please send us a private message via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #65043327” when reaching out on social media, and be sure to include your full name, phone number, and email address.
Regards,
^Ravi/
Nathan B
April 05, 2025
5 out of 5
Mason J is a supervisor with an attitude to serve. Wonderful experience addressing my issues. I will be back to the store for a future business I conduct at Best Buy. Even though this isn’t the closest store to my home. Thanks