Austin from the Verizon booth was super helpful and kind
Got a new refrigerator delivered, ice maker doesn't work, all you get is chat, after scheduling for one day , they changed the day to a day I can't be there. Terrible customer service.
Response from Best Buy
May 27, 2026
Hello, Douglas,
We appreciate you taking time out of your day to share your feedback. Having to reschedule your replacement appliance delivery is never great news, so we can understand your concern. We'd be happy to look into this for you and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/7tWELA), Twitter/X (https://bby.me/4p9tJT), or Instagram (https://bby.me/1gp75N). Please reference Google Review, #157925.
Five star one time we bought a PlayStation five really nice experience